Warranty Procedure

Our warranty policy is clear and simple. You can contact us here, and if your product is covered, we’ll provide you with a Return Material Authorization (RMA) number along with easy-to-follow shipping instructions. Once we receive your return, we’ll promptly send you a replacement.

Limited Warranty

Sena Technologies, Inc. (“Sena”) warrants that the product shall conform to and perform in accordance with published technical specifications and the accompanying written materials and shall be free of defects in materials and workmanship for the warranty period, as set out in the chart below. The product warranty extends to the product only.

Limited Warranty

WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF THIS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

OUR RESPONSIBILITY FOR DEFECTIVE PRODUCTS IS LIMITED TO REPLACEMENT OR REFUND AS SET FORTH IN THE APPLICABLE WARRANTY STATEMENT. OUR RESPONSIBILITY FOR DEFECTIVE SERVICES IS LIMITED TO REPAIR OR RE-PERFORMANCE AS SET FORTH IN THE WARRANTY STATEMENT. NEITHER ANY PERFORMANCE OR ANY OTHER CONDUCT, NOR ANY ORAL OR WRITTEN INFORMATION, STATEMENT OR ADVICE PROVIDED BY US OR ANY OF OUR SUPPLIERS, RESELLERS, AGENTS OR EMPLOYEES WILL CREATE A WARRANTY, OR IN ANY WAY INCREASE THE SCOPE OR DURATION OF THIS LIMITED WARRANTY.

Warranty Period

The product warranty becomes effective from the date of purchase by the first consumer purchaser of the product and expires at the end of the warranty period.

Product Category Product Warranty Period (Years)
Motorcycling Smart Helmet PHANTOM Series, Stryker, Impulse 5 (Helmet Integrity Warranty)
3 (Electronics Warranty with Harman/Kardon, Premium)
Econo, Cavalry Series, SURGE, Savage, Momentum Series 3 (Helmet Integrity Warranty)
2 (Electronics Warranty)
OUTRIDE, OUTFORCE, OUTRUSH Series, OUTSTAR Series 2 (Helmet Integrity Warranty)
2 (Electronics Warranty)
Communication 60S, 50 Series, SRL3, SRL Mesh, SRL-EXT 3 (Harman/Kardon, Premium)
30K, SRL2, SRL, SPIDER Series, 20S Series, C30, J30, B20, E30, C20, C10, J10, B10, ACS Series, 10 Series, 10U for Shoei GT-Air/Neotec/J-Cruise, 10U for Schuberth C3/C3Pro, 10U for Arai Full-face Helmet, 10Upad for HJC IS-17/IS-MAX2, 5 Series, 3S Series, SF Series, SMH5 Series, SMH10, SMH10R, SPH10H-FM, SMH3, SPH10H 2
Parani Series 1
Camera 50C 3 (Harman/Kardon, Premium)
Prism Series, 10C Series 2
Other MeshPort Blue, MeshPort Red, +Mesh 2
Cycling Smart Helmet S1, C1, R2X, R2 EVO, R2, R1 EVO, R1 EVO CS, R1, U1, Rumba, X1S, X1, X1 Pro, M1 EVO, M1 2 (Helmet Integrity Warranty)
2 (Electronics Warranty)
Communication BiKom 20, pi 2
Outdoor Smart Helmet Latitude, Latitude SX, Latitude SR, Rumba 2 (Helmet Integrity Warranty)
2 (Electronics Warranty)
Communication TALKIE, EXPAND Series, pi, Snowtalk 2, SPH10, SPH10S 2
Marine Communication NAUTITALK CREW, NAUTITALK BOSUN, NAUTITALK N2R 2
Industrial Communication CAST, Tufftalk Series, EXPAND Series, SPH10 2
Termination

However, the product warranty will be terminated prematurely in the following cases despite the warranty period.

  • In the event the product has been sold or transferred to a third party.
  • In the event the manufacturer's name, serial number, product label, or other markings have been modified or removed.
  • In the event an unauthorized person has tried to disassemble, repair, or modify the product.

Warranty Exclusions

Reasons for Limited Liabilities

If you do not return the product after purchasing it, you relinquish all rights to liabilities, loss, claims, and claims for reimbursement of expenses (including attorney's fees). Therefore, Sena will not be liable for physical injury, death, or any loss or damage of transportation means, possessions, or assets that belong to you or third parties that may have occurred while you use the product. Further, Sena will not be liable for any substantial damage not related to the product's condition, environment, or malfunction. All risks associated with the product depend entirely on the user, not the initial purchaser or a third party. The use of the product may violate local or national laws. In addition, be aware that the correct and safe use of the product is entirely your responsibility.

Limitation of Liability

TO THE FULL EXTENT ALLOWED BY LAW, SENA EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED ON CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF SENA OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT SENA'S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN FAILS OF ITS ESSENTIAL PURPOSE. IN ANY CASE, THE TOTAL COMPENSATION LIABILITIES OF SENA OR ITS SALES AGENTS SHALL NOT EXCEED THE PRICE PAID FOR THE PRODUCT BY THE PURCHASER.

Liabilities Disclaimer

Sena will not be liable for damages to the product due to the following events.

  • In the event that the product is misused or used for purposes other than its intended purposes.
  • In the event that the product is damaged due to the incompliance of the product manual.
  • In the event that the product has undergone any other accident.
  • In the event that the user has used any parts or software that the manufacturer does not provide.
  • In the event that the product has been disassembled, repaired, or modified by an unauthorized person.
  • In the event that the product is damaged by a third party.
  • In the event that the product is damaged due to Acts of God(including fire, flood, earthquake, storm, hurricane, or other natural disasters).