Frequently Asked Questions

Initially Pairing the Expand Boom
The headset will automatically enter the phone pairing mode when you initially turn on the headset or in the following situations:

• Rebooting after executing the Factory Reset feature; or
• Rebooting after executing the Delete All Pairings feature.

1. Press and hold the Center Button and (+) Button for 1 second. You will hear a voice prompt, “Phone pairing”.
2. Search for a Bluetooth device on your mobile phone. Select the Expand Boom in the list of devices detected on the mobile phone.
3. Enter 0000 for the PIN. Some mobile phones may not ask for a PIN.

Note:
To cancel phone pairing, tap the Center Button.

Pairing When the Expand Boom is Turned Off

1. Press and hold the Center Button and (+) Button for 5 seconds when the Expand Boom is turned off. You will hear a voice prompt, “Phone pairing”.
2. Search for a Bluetooth device on your mobile phone. Select the Expand Boom in the list of devices detected on the mobile phone.
3. Enter 0000 for the PIN. Some mobile phones may not ask for a PIN.

Pairing When the Expand Boom is Turned On

1. Press and hold the Center Button for 8 seconds when the Expand Boom is turned on. You will hear a voice prompt, “Phone pairing”.
2. Search for a Bluetooth device on your mobile phone. Select the Expand Boom in the list of devices detected on the mobile phone.
3. Enter 0000 for the PIN. Some mobile phones may not ask for a PIN.

 

When the Sena Expand Boom is not working properly or is faulty for any reason, you may reset it by pushing the pinhole reset button at the back of the headset main unit. 

1. Rotate the speaker pad of the left headset counter-clockwise to detach it.

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2. Insert a paper clip into the reset pin-hole and tap the reset button for a second using light pressure. The Sena Expand Boom will be switched off, and you have to turn the system back on and try again. However, this will not restore the headset to the factory default settings.

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