Preguntas frecuentes

 

Headset Main Unit  

  • Clamp Unit  
  • Glued Surface Mounting Plate  

 

Speaker

  • Helmet Speakers
  • Hook and Loop Fasteners for Speakers (4)  
  • Foam Speaker Covers (2)  
  • Speaker Pads (Thick) (2)  
  • Speaker Pads (Thin) (2) 

 

Attachable Boom Microphone

  • Attachable Boom Microphone  
  • Microphone Sponges (2)  
  • Hook and Loop Fastener for Attachable Boom Microphone
  • Boom Microphone Holder  
  • Hook and Loop Fastener for Boom Microphone Holder

 

Wired Microphone

  • Wired Microphone  
  • Hook and Loop Fastener for Wired Microphone  

 

Others

  • USB Power & Data Cable  
  • Allen Wrench  
  • Cigarette Charger  

Lens Cap

You can charge the headset by connecting the supplied USB power & data cable into a computer’s USB port or USB wall charger. You can use any standard micro-USB cable to charge the headset. You can also charge the headset on the road using the cigarette charger. The LED turns red while the headset is charging and turns blue when it is fully charged. It takes about 3.5 hours to be completely charged.

You can easily adjust the volume by rotating the Jog Dial. You will hear a beep when the volume reaches the maximum or minimum level. The volume is set and maintained independently at different levels for each audio source even when you reboot the headset. For example, once you set the volume for mobile phone handsfree, it will not change even if you adjust the volume for your Bluetooth MP3 music. However, if you adjust the volume during stand-by mode, it will affect volume levels of every audio source.

The 10C operates in the following order of priority:

(highest) Mobile phone

Intercom

Music sharing by Bluetooth stereo music

FM radio

(lowest) Bluetooth stereo music

 

A lower priority function is always interrupted by a higher priority function. For example, stereo music is interrupted by intercom call, and an intercom conversation is interrupted by an incoming mobile phone call.

1. To restore the 10C to factory default settings, press and hold the Phone Button for 10 seconds until the LED shows solid red and you hear “Factory reset”.

2. Within 10 seconds, press the Jog Dial to confirm reset. The headset will be restored to factory setting and switched off automatically. You will hear “Headset reset, good-bye”.

3. If you press the Phone Button or leave the Jog Dial for 10 seconds, the reset attempt is cancelled and the headset returns to stand-by mode. You will hear a voice prompt, “Cancelled”.

When the 10C is not working properly or is in faulty status for any reason, you may reset by pushing the Pin-hole Reset Button at the back of the headset main unit. Insert a paper clip into the reset pinhole and press the reset button for a second with light pressure. The 10C will be switched off. Restart the system and try again. This will not restore the headset to factory default settings.

This video explains how to turn the camera on and off for the 10C. 

 

Typical Bluetooth headsets can connect with only one Bluetooth device, but a second mobile phone pairing allows the headset to connect with another Bluetooth device such as a second mobile phone, an MP3 Player, GPS or the Sena SR10, the Bluetooth adapter.

  1. To pair the GPS, press and hold the Jog Dial for 5 seconds until the red LED flashes rapidly and you hear a voice prompt, “Intercom pairing”.
  2. Within 2 seconds, tap the Phone Button again, then the LED flashes blue rapidly and you will hear a voice prompt, “Second mobile phone pairing”.
  3. Search for Bluetooth devices on your GPS. Select the Sena 10C in the list of the devices detected on the GPS.
  4. Enter 0000 for the PIN. Some mobile phones may not ask for the PIN.
  5. The GPS confirms that the pairing is completed and the 10C is ready to use. You will hear a voice prompt, “Your headset is paired”.

Follow the procedure below to pair a mobile phone or a Bluetooth stereo device such as an MP3 player with your 10C.

  1. Turn on the 10C and press and hold the Phone Button for 5 seconds until the LED flashes red and blue alternately and you hear multiple beeps. You will hear a voice prompt, “Phone pairing”.
  2. Search for Bluetooth devices on your mobile phone. Select the Sena 10C in the list of the devices detected on the mobile phone.
  3. Enter 0000 for the PIN. Some mobile phones may not ask for the PIN.
  4. The mobile phone confirms that pairing has been completed and the 10C is ready to use. You will hear a voice prompt, “Your headset is paired”.
  5. If the pairing process is not completed within three minutes, the 10C will return to stand-by mode.

 

Note:

  1. If the Bluetooth connection between the headset and a mobile phone is disconnected, tap the Phone Button to recover the Bluetooth connection immediately.
  2. If the Bluetooth connection between the headset and a media player is disconnected, press the Jog Dial for 1 second to recover the Bluetooth connection and play

Typical Bluetooth headsets can connect with only one Bluetooth device, but a second mobile phone pairing allows the headset to connect with another Bluetooth device such as a second mobile phone, an MP3 Player, or the Sena SR10, the Bluetooth adapter.

  1. To pair the second mobile phone, press and hold the Jog Dial for 5 seconds until the red LED flashes rapidly and you hear a voice prompt, “Intercom pairing”.
  2. Within 2 seconds, tap the Phone Button again, then the LED flashes blue rapidly and you will hear a voice prompt, “Second mobile phone pairing”.
  3. Search for Bluetooth devices on your mobile phone. Select the Sena 10C in the list of the devices detected on the mobile phone.
  4. Enter 0000 for the PIN. Some mobile phones may not ask for the PIN.
  5. The mobile phone confirms that the pairing is completed and the 10C is ready to use. You will hear a voice prompt, “Your headset is paired”.

 

Note:

  1. If you have two audio (A2DP) devices connected to your headset then the audio from one device will interrupt the audio from the other device. For example, if you are playing music from the primary mobile phone, then it can be interrupted by playing music from the secondary mobile phone and vice versa.
  2. You have to use a motorcycle specific GPS, which transmits turn-by-turn voice instructions to the headset by Bluetooth. Most automotive GPS systems do not have this feature.
  3. The Sena SR10 is a Bluetooth two-way radio adapter for group communication, and uses Hands-Free-Profile. The incoming audio from the two-way radio via SR10 is heard in the background while having an intercom conversation or a mobile phone call.
  4. The GPS navigation or a radar detector could be connected to the SR10 by wire. The GPS voice instruction or the radar detector alarm is also heard in the background via SR10 while having an intercom conversation or a phone call. Please refer to the SR10 User’s Guide for details.
  1. Turn on the headset and press the Phone Button for 5 seconds until the LED flashes red and blue alternately and you hear multiple beeps.
  2. Within 2 seconds, tap the Phone Button again, then the LED flashes blue and you hear “Phone selective pairing”.
  3. Search for Bluetooth devices on your smartphone. Select the Sena 10C in the list of devices detected on your phone.
  4. Enter 0000 for the PIN. Some mobile phones may not ask for PIN

 

 

  1. Turn on the headset and press the Phone Button for 5 seconds until the LED flashes red and blue alternately and you hear multiple beeps.
  2. Within 2 seconds, tap the Jog Dial again, then the LED flashes red and you hear “Media selective pairing”.
  3. Search for Bluetooth devices on your smartphone. Select the Sena 10C in the list of devices detected on your phone.
  4. Enter 0000 for the PIN. Some mobile phones may not ask for PIN.

To delete all Bluetooth pairing information of the 10C, rotate the Jog Dial until you hear a voice prompt, “Delete all pairings”, and tap the Phone Button to confirm

A2DP Stereo or Handsfree When you are using a smartphone, sometimes you may need to selectively use the 10C for A2DP stereo music only or for mobile phone handsfree only. These instructions are for advanced users who want to pair the 10C to their smartphones with only one selective profile: A2DP for stereo music of HFP for phone calls. If you have previously paired a mobile phone to the 10C, you must clear the previous pairing list on both devices: the mobile phone and the 10C. To clear the pairing list on the 10C, please do a factory reset or follow the pairing list clearing procedure described in section 18.4, “Factory Reset” or 15.1.10, “Delete All Bluetooth Pairing Information”. To clear the pairing list on the mobile phone, please refer to the mobile phone manual. For most smartphones, delete the Sena 10C from the list of Bluetooth devices in the settings menu.

 

  1. When you have an incoming call, simply tap the Phone Button or the Jog Dial to answer the call.
  2. You can also answer the incoming call by loudly speaking any word of your choice if Voice Activated Phone Answering (VOX Phone) is enabled, unless you are connected to intercom.
  3. To end a call, tap the Phone Button or press the Jog Dial for 2 seconds until you hear a beep, or wait for the called person to end the call.
  4. To reject a call, press the Jog Dial for 2 seconds until you hear a beep while the phone is ringing.
  5. To transfer a call between the mobile phone and the headset during the phone conversation, press the Phone Button for 2 seconds until you hear a beep.
  6. There are several ways to make a phone call:

– Enter numbers on your mobile phone’s keypad and make a call. Then the call is automatically transferred to the headset.

– For some older mobile phones, which do not automatically transfer calls to the headset, press the Phone Button after entering phone numbers on the mobile phone keypad.

– Tap the Phone Button in stand-by mode to activate the voice dialer of your mobile phone. For this, the voice dialing function must be available on the mobile phone. Refer to your mobile phone manual for further instruction.

 

Note:

  1. If you have two phones connected to your headset and you have an incoming call from the second phone during the call of the first phone, then you may still receive the call from the second phone. In this case, the call from the first phone is on waiting mode. If you end a call, then it will automatically guide you to the first phone call.
  2. If you have a mobile phone and a GPS connected to your headset, you may not be able to listen to the GPS voice instruction during the phone call

You can quickly make a phone call by using the voice speed dial menu.

  1. To enter into the voice speed dial menu, double tap the Phone Button and you will hear a mid-tone single beep and a voice prompt, “Speed dial”.
  2. Rotate the Jog Dial clockwise or counterclockwise to navigate between the menus. You will hear prompts for each menu item.
  3. Tap the Phone Button to select a voice menu among the followings:

(1) Last number redial

(2) Speed dial 1

(3) Speed dial 2

(4) Speed dial 3

(5) Cancel

  1. After selecting the last number redial menu, you will hear a voice prompt, “Last number redial”. Then, to redial the last phone call number, tap the Phone Button.
  2. To call one of the speed dials, rotate the Jog Dial clockwise or counter clockwise to navigate between the menus until you hear a voice prompt, “Speed dial (#)”. Then, tap the Phone Button.
  3. If you want to exit the speed dial immediately, rotate the Jog Dial until you hear a voice prompt, “Cancel”, and tap the Phone Button or the Jog Dial. If you do not press any button within 15 seconds, the 10C will exit the voice speed dial menu and go back to stand-by mode.

Note:

  1. Make sure that you connect the mobile phone and the headset to use the speed dial function.
  2. You need to assign speed dial numbers before using the speed dial

Assigning Speed Dial

Enter the Configuration Menu

 

  1. To assign a phone number as a speed dial, rotate the Jog Dial until you hear a voice prompt, “Speed dial”.
  2. Tap the Phone Button, and you will hear a voice prompt, “Speed dial one” and “Phone connected”. – Rotate the Jog Dial to select one of three speed dial numbers by hearing voice prompts, “Speed dial (#)”.
  3. Call a phone number you want to assign and you will hear a voice prompt, “Save speed dial (#)”. The phone number is automatically assigned to the selected speed dial number. Then the phone call will hang up immediately.
  4. To exit the menu, rotate the Jog Dial clockwise or counter clockwise until you hear a voice prompt, “Cancel”, and tap the Phone Button to confirm. You will then hear a voice prompt “Cancel”. If any button is not pressed within 1 minute, the 10C will exit the configuration menu and go back to stand-by mode.

 

You can start sharing music with an intercom friend using Bluetooth stereo music during a two-way intercom conversation. When you terminate music sharing, you can go back to the intercom conversation. To start or terminate sharing music, press and hold the Jog Dial for 1 second during an intercom conversation until you hear a double beep. To track forward or track back, rotate while pressing down the Jog Dial clockwise or counter clockwise.

Note:

  1. Both you and your intercom friend can remotely control music playback such as track forward and track back.
  2. Music sharing will be paused when you are using your mobile phone or listening to GPS instructions.

 

 

The 10C can be paired with up to three other headsets for Bluetooth intercom conversation. 1. Turn on the two 10C headsets (A and B) that you would like to pair with each other. 2. Press and hold the Jog Dial of the headset A and B for 5 seconds until red LEDs of the both units start to flash rapidly. You will hear a voice prompt, “Intercom pairing”.

  1. Simply tap the Jog Dial of any one of the two headsets A and B, and wait until the LEDs of both headsets turn to blue and intercom connection is automatically established. The two 10C headsets A and B are paired with each other for intercom conversation. If the pairing process is not completed within one minute, the 10C will return to stand-by mode. A
  2. You can make other pairings between headsets A and C, and between headsets A and D by following the same procedure as above.
  3. The intercom pairing queue is ‘Last-Come, First-Served’. If a headset has multiple paired headsets for intercom conversations, the last paired headset is set as first intercom friend. The previous intercom friend becomes second intercom friend, and third intercom friend.

 

Note: For example, after the pairing procedures listed above, headset D is the first intercom friend of headset A. Headset C is the second intercom friend of headset A, and headset B is the third intercom friend of headset A.

 

You can start an intercom conversation with one of any intercom friends by tapping the Jog Dial: single tap to intercom with the first intercom friend, double tap to intercom with the second intercom friend, and triple tap to intercom with the third intercom friend.

Ending Two-way Intercom You can end an intercom conversation by using the Jog Dial. Press and hold the Jog Dial for 1 second to end any intercom. Or, you can single tap to end intercom with the first intercom friend, double tap to end intercom with the second intercom friend, and triple tap to end intercom with the third intercom friend

 

 

You (A) can have a three-way conference intercom with two other 10C friends (B & C) by establishing two intercom connections simultaneously. While a three-way conference intercom is in progress, mobile phone connection of all three participants is temporarily disconnected. However, as soon as the conference intercom terminates or one of the participants leaves the intercom, all mobile phones automatically reconnect to their headsets. If you have an incoming mobile phone call during the conference intercom, terminate the conference intercom to automatically reconnect and receive the phone call.

  1. You (A) need to be paired with two other friends (B & C) for threeway conference intercom.
  2. Start an intercom conversation with one of the two friends in your intercom group. For example, you (A) may start an intercom conversation with the intercom friend (B). Or intercom friend (B) may start an intercom call with you (A).
  3. You (A) can call the second intercom friend (C) by double tapping the Jog Dial, or the second intercom friend (C) may join the intercom by making an intercom call to you (A).
  4. Now you (A) and two 10C intercom friends (B & C) are having a three-way conference intercom.

 

Ending Three-way Intecom

You can completely terminate the conference intercom or just disconnect an intercom connection with one of your active intercom friends.

1. Press the Jog Dial for 1 second until you hear a beep to terminate three-way conference intercom completely. It terminates both intercom connections with (B) and (C).

2. Tap or double tap the Jog Dial to disconnect intercom connection with one of the two intercom friends accordingly. For example, by single tapping the Jog Dial, you can terminate the intercom connection with just the first intercom friend (B). However, you still have the intercom connection with your second intercom friend (C).

You may make a three-way Universal Intercom connection with two 10Cs and one non-Sena Bluetooth headset. If the intercom connection is made, all headsets connected cannot use the mobile phone call function since the connection between the headset and the phone is disconnected temporarily. If you disconnect the intercom call, the mobile phone connection is made again automatically so that you can use a mobile phone call function. 1. You (A) need to be paired with a non-Sena Bluetooth headset (B) and another 10C headset (C) for the three-way conference intercom.

  1. Start an intercom conversation with non-Sena Bluetooth headset (B) in your intercom group. For example, you (A) may start an intercom conversation with non-Sena Bluetooth headset (B). The non-Sena Bluetooth headset (B) may also start an intercom call with you (A).
  2. The other 10C (C) may join the intercom by making an intercom call to you (A).
  3. Now you (A), non-Sena Bluetooth headset (B), and the other 10C (C) are having a three-way conference intercom
  4. You may disconnect three-way Universal Intercom using the same way as you do in normal three-way intercom. Please refer to section 9.2.2, “Ending Three-way Intercom”.

 

Four-way Universal Intercom You may make a four-way Universal Intercom connection with a couple of different configurations, 1) three 10Cs and one non-Sena Bluetooth headset or 2) two 10Cs and two non-Sena Bluetooth headsets. You may have a couple of other four-way Universal Intercom configurations, 1) your headset (A), a non-Sena Bluetooth headset (B), another 10C (C), and a non-Sena Bluetooth headset (D), 2) your headset (A), a non-Sena Bluetooth headset (B), and two other 10C headsets (C and D). You may make the four-way Universal Intercom call the same way as a normal four-way intercom call.

Two 10C headsets (A and C) and two non-Sena Bluetooth headsets (B and D) 1. You (A) may start an intercom conversation with the non-Sena Bluetooth headset (B).

  1. The other 10C (C) may join the intercom by making an intercom call to you (A).
  2. The non-Sena Bluetooth headset (D) may join the conference intercom by making an intercom call to the 10C (C).
  3. Now two 10C headsets (A & C) and two non-Sena Bluetooth headsets (B & D) are connected with the four-way Universal Intercom.

You may disconnect a four-way Universal Intercom using the same way as you do in a normal four-way intercom. Please refer to section 9.3.2, “Ending Four-way Intercom”.

Group Intercom allows you to instantly create a multi-way conference intercom with three other most recently paired headsets.

1. Go through intercom pairing with up to three headsets you want to have Group Intercom with.

2. Press the Jog Dial for 3 seconds to begin Group Intercom. The LED will flash green and you will hear a voice prompt, “Group intercom”.

3. To terminate Group Intercom, press the Jog Dial for 1 second during Group Intercom. You will hear a voice prompt, “Group intercom terminated”.

Note: Group Intercom supports 10C, 10U, 10R, 10S and 20S only. Other headsets will be excluded from Group Intercom.

If this feature is enabled, you can initiate an intercom conversation with the last connected intercom friend by voice. When you want to start intercom, say a word such as “Hello” loudly or blow air into the microphone. If you start an intercom conversation by voice, the intercom terminates automatically when you and your intercom friend remain silent for 20 seconds. However, if you manually start an intercom conversation by tapping the Jog Dial, you have to terminate the intercom conversation manually.

However, if you start intercom by voice and end it manually by tapping the Jog Dial, you will not be able to start intercom by voice temporarily. In this case, you have to tap the Jog Dial to restart the intercom. This is to prevent repeated unintentional intercom connections by strong wind noise. After rebooting the 10C, you can start intercom by voice again.

  1. When you have an incoming mobile phone call during an intercom conversation, you will hear a ring tone. You can choose whether to 1) answer the mobile phone call and stop the intercom conversation, or 2) reject the phone call and stay on the intercom conversation.
  2. To answer the phone call and stop the intercom conversation, tap the Jog Dial or the Phone Button. The VOX Phone feature does not work if you are connected to intercom. When you hang up the phone call, the intercom will automatically be recovered.
  3. To reject the phone call and stay on the intercom conversation, press the Jog Dial for 2 seconds until you hear a beep.

Unlike other motorcycle Bluetooth headsets, this prevents a user from being dropped out of an intercom conversation by an incoming mobile call.

  1. When you have an incoming intercom call during a mobile phone call, you will hear 4 high toned beeps, alerting you that there is an incoming intercom call. You will also hear a voice prompt, “Intercom requested”. In this case, the intercom call does not override the mobile call because intercom has lower priority than mobile call. You have to hang up the mobile phone call to make or receive an intercom call.
  2. You can have a three-way conference phone call by adding an intercom friend to the mobile phone conversation. During a mobile phone conversation, tap the Jog Dial to invite one of the intercom friends to the mobile phone line. To disconnect the intercom first and go back to your private mobile phone call, terminate the intercom by tapping the Jog Dial. To end the mobile phone call first and maintain the intercom conversation, press the Jog Dial for 2 seconds, or tap the Phone Button, or wait for the person on the mobile phone line to end the call.

You can have an intercom conversation with non-Sena Bluetooth headsets using the Universal Intercom function. Non-Sena Bluetooth headsets can be connected to the Sena Bluetooth headset if they support the Bluetooth Hands-Free Profile (HFP). The working distance may differ depending on the performance of Bluetooth headset that it is connected to. In general, it is shorter than normal intercom distance since it uses the Bluetooth Hands-Free Profile. The Universal Intercom affects both the phone call connection and the multipoint connection (mostly used for GPS connections for riders). You cannot use a multipoint connection device while you are using the Universal Intercom in case as below.

  1. If a non-Sena headset does not support a multipoint connection, it cannot use a phone call connection while using the Universal Intercom.
  2. As for Sena headsets, the Universal Intercom affects the multipoint connection.
  3. If non-Sena headset (already paired as Universal Intercom with Sena) is turned on, then the multipoint connection is automatically deactivated. And the non-Sena headset is automatically connected to Sena headset as a Universal Intercom. So you cannot use multipoint connection devices such as GPS, while a non-Sena headset is turned on.
  4. Even though you disconnect the non-Sena headset as a Universal Intercom, it will not automatically restore the multipoint connection. To restore the multipoint connection, you should turn off the non-Sena headset first, then try to connect to multipoint device manually from the device screen or simply reboot the device so that it automatically connects to the Sena headset.


The 10C can be paired with non-Sena Bluetooth headsets for Bluetooth intercom conversation. You can pair the 10C with only one non-Sena Bluetooth headset so if you pair with a different non-Sena Bluetooth headset, the previous pairing will be removed.

  1. Turn on the 10C and a non-Sena Bluetooth headset that you want to pair with.
  2. Press and hold the Jog Dial on the 10C for 10 seconds to enter the configuration menu. Rotate the Jog Dial until you hear a voice prompt, “Universal intercom pairing”. Tap the Phone Button to enter into Universal Intercom Pairing mode and the blue LED will flash rapidly and you will hear multiple beeps.
  3. Perform the operation required for handsfree pairing on the non-Sena Bluetooth headset (refer to the User’s manual of the headsets you want to use). The 10C will automatically pair with non-Sena Bluetooth headsets in pairing mode.

To turn on the FM radio, press and hold the Phone Button for 2 seconds until you hear a mid-toned double beep sound. You will then hear a voice prompt, “FM on”. To turn off the FM radio, press and hold the Phone Button for 2 seconds until you hear a voice prompt, “FM off”. When you power it off, the 10C will remember the last station frequency. When you power it on, the last station frequency will be playing.

You can select the proper FM frequency region from the Sena Device Manager. With the region setting, you may optimize the seek function to avoid unnecessary frequency ranges (factory default: worldwide).

“Seek” is the function that searches for station to station frequencies. To use the “Seek” function, please follow the procedure below:

  1. Rotate while pressing the Jog Dial clockwise to search up the station dial or counter clockwise to search down the station dial.
  2. If the tuner finds a station while searching frequencies, it stops the seek function.
  3. To save the current station, press and hold the Jog Dial for 2 seconds until you hear a voice prompt, “Preset (#)”.
  4. Rotate the Jog Dial clockwise or counter clockwise, in order to select which preset number you want for that specific station. You can save up to 10 preset stations. (You may cancel the preset operation by waiting approximately 10 seconds. You will then hear “Save preset cancelled”. You can also rotate the Jog Dial clockwise or counter clockwise until you hear “Cancel”. Tap the Jog Dial to confirm cancellation. You will then hear “Save preset cancelled”).
  5. To save the current station, tap the Jog Dial again. You will then hear a voice prompt, “Save preset (#)”.
  6. To delete the saved station in the preset number, tap the Phone Button. You will then hear a voice prompt “Delete preset (#)”.

 

Note:

  1. You can save FM stations to presets before using FM radio. Connect the 10C to your PC and open the Sena Device Manager. It allows you to save up to 10 FM station frequency presets on the 10C settings menu. You may do the same operation by using the Sena Smartphone App.
  2. You can still answer an incoming phone call and intercom while listening to the FM radio.

“Scan” is the function that automatically searches station frequencies, starting from the current frequency and up. To use the scan function, please follow the procedures below:

  1. Double tap the Phone Button. Then the current station frequency moves upward to find other station frequencies.
  2. If the tuner finds a station, it stays at the station frequency for 8 seconds, then scanning to the next station frequency.
  3. Scan function stops when you double tap the Phone Button again.
  4. To save a station while scanning frequencies, tap the Phone Button when at that station. You will hear a voice prompt from the 10C, “Save preset (#)”. The station will be saved as the next preset number.
  5. All stations preset during “Scan”, will overwrite previously set stations.

With the temporary preset function, you may temporarily preset stations automatically without changing the existing preset stations. Tap the Phone Button three times to automatically scan for 10 temporary preset stations. The temporary preset stations will be cleared when the system is powered off.

Headset Configuration Setting You can set the configuration of the 10C by the voice menu instruction described below.

  1. To enter into voice configuration menu, press and hold the Jog Dial for 10 seconds until the LED shows solid blue and you hear high toned double beeps. You will also hear a voice prompt, “Configuration menu”.
  2. Rotate the Jog Dial clockwise or counter clockwise to navigate between the menus. You will hear voice prompts for each menu item as below.
  3. You can enable the feature or execute the command by tapping the Phone Button, or disable the feature by tapping the Jog Dial.
  4. If any button is not pressed within 10 seconds, the 10C will exit the configuration and go back to stand-by mode.
  5. If you want to exit the configuration immediately, rotate the Jog Dial until you hear a voice prompt, “Exit configuration”, and tap the Phone Button.

 

The voice prompt for each menu item is as below:

(1) Speed dial (8) Sidetone

(2) Audio boost (9) Noise control

(3) VOX phone (10) Delete all pairings

(4) VOX intercom (11) Remote control pairing

(5) HD intercom (12) Universal intercom pairing

(6) Voice prompt (13) Exit configuration

(7) RDS AF setting

Sidetone is audible feedback of your own voice. It helps you to naturally speak at the correct level according to varying helmet noise conditions. If this feature is enabled, you can hear what you are speaking during an intercom conversation or a phone call.

You can disable voice prompts by configuration setting, but the following voice prompts are always on.

– Voice prompts for configuration setting menu

– Voice prompts for battery level indicator

– Voice prompts for factory reset

– Voice prompts for speed dial

– Voice prompts for FM radio functions

When Advanced Noise Control is enabled, the background noise is reduced during an intercom conversation. When it is disabled, the background noise is mixed with your voice during intercom.

Note: If you use your 10C with the Bluetooth Audio Pack for GoPro, you can enable or disable this feature only during Normal Audio Recording Mode. This feature is automatically disabled while in Ultra HD (UHD) Audio Mode.

If this feature is enabled, you can answer incoming calls by voice. When you hear a ringtone for an incoming call, you can answer the phone by saying a word such as “Hello” loudly or by blowing air into the microphone. VOX Phone is temporarily disabled if you are connected to intercom. If this feature is disabled, you have to tap the Jog Dial or the Phone Button to answer an incoming call.

Enabling Audio Boost increases the overall maximum volume. Disabling Audio Boost reduces the overall maximum volume, but delivers more balanced sound.

Here's how to set the date and time caption on the 10C:

1. Pair the 10C to your iPhone or Android smartphone.

2. Start the Sena Smartphone App

3. Tap the "Basic Settings" icon.

4. Scroll down till you see "Date Caption" to make sure that is set to "On".

5. Turn the camera on the 10C on by tapping the Camera Button once.

6. The items in the "Basic Settings" menu should grey out and then return to normal. On Android, you may see a message that indicates the date and time are synced with the phone.

You would need to connect the 10C directly to a computer or remove the microSD card and insert into a computer in order to view and manage the videos that have been captured on the 10C. 

 

If you want to delete all of the videos captured on the 10C then you can format the entire microSD card through the Camera Configuration menu.

If you want to record only your voice and no one else then you can choose to disable the option to record the Intercom feature on the 10C. The Smart Audio Mix feature allows you to choose what you want to be recorded on your videos such as the intercom so you can go disable this feature through the Sena Device Manager or the Sena Smartphone App. If you want not record audio from any external sources then can disable the Smart Audio Mix feature through the Sena Device Manager, Sena Smartphone App or the Camera Configuration menu on the 10C.

The 10C uses the .MOV video file format. With this video format, you can playback any of the videos on any computer or use any video editing software to edit your captured experiences.

The amount of video being recording to the 10C will consume the battery significantly. The battery life will also be affected if you are recording video and using other functions like listening to music or talking to another person over the intercom.

10C will record everyone that you are connected to during an intercom conference. If the maximum number of headsets are paired together and connected, which is 4, then 10C will record the intercom audio from all 4 headsets.

You can format the microSD inside the 10C by following these steps.

 

1. Enter the Camera Configuration menu by pressing and holding the Camera Button for 8 seconds until you hear the voice prompt, “Camera setup”.

2. Rotate the Jog Dial clockwise or counter-clockwise to cycle through the different options.

3. When you hear the voice prompt, "Format SD card", tap the Phone Button to remove all of the files on the microSD card inserted into the 10C.

4. Tap the Jog Dial once to exit the Camera Configuration menu.

 

When you use a new card for the first time, always format it before using the camera.

Yes. In the Camera Configuration Menu, you can change the video mode to "Loop Recording Mode". Loop recording mode constantly records videos at timed intervals, replacing old video files when memory is full. You can select the loop recording interval to be 1 minute, 3 minutes, or 5 minutes. When you hear the voice prompt, “Loop recording interval setting”, tap the Phone Button to select each footage length to be 1 minute, 3 minutes, or 5 minutes.

Video Tagging allows you to save your storage space for capturing only the moments that make your ride while dramatically reducing editing time. When activated with a single touch of the camera button, Video Tagging saves 60 seconds of past, present, and future footage to give you three one-minute clips that capture the event and the context in which it happened.

 

Here is how to activate the Video Tagging feature on the 10C.

 

1. Turn on the camera on the 10C

2. Hold down the Camera Button for 3 seconds to enter Video Tagging mode and hear the voice prompt "Video Tagging". The camera will begin continuously recording video internally that overwrites itself every minute. 

3. When you want to record that special moment, hold down the Camera Button for 1 second and hear the voice prompt "Recording". The camera will keep the 1 minute of video that was being recording internally and save it to the microSD card and begin recording the present 1 minute of video and the future 1 minute of video.

4. When Video Tagging is completed, then you will hear the voice prompt "Tagging complete". The 10C will return to continuously record video internally that overwrites itself every minute until the Camera Button is held down for 1 second to start recording the next special moment. You will now have 3 separate video files on the microSD card.

5. To exit Video Tagging mode, hold down the Camera Button for 3 seconds to hear the voice prompt "Video Tagging off".

Installing the Main Unit

10C - Using the Clamp Unit

  1. Loosen the two screws on the back plate of the clamp unit with the included allen wrench.
  2. Insert the back plate of the clamp unit between the internal padding and external shell of the left side of the helmet.
  3. Tighten the two screws until the clamp unit is fastened firmly to the helmet.
  4. Open the SD card cover and insert a microSD card (sold separately) into the card slot on the bottom of the main unit to use camera functions.
  5. Attach the main unit to the clamp unit until you hear a click. The main unit is now fastened to the clamp unit.

 

 

If you cannot install the clamp unit on the helmet, you can use the glued surface mounting plate to attach the clamp unit to the surface of the helmet.

  1. Clean the area on the left side of the helmet where you will attach the glued surface mounting plate with a moistened towel and dry thoroughly.
  2. Peel off the cover of adhesive tape of the glued surface mounting plate and attach it to the helmet.
  3. Make sure that the glued surface mounting plate sticks on the helmet firmly. Maximum adhesion occurs after 24 hours.

CAUTION: Sena recommends using the clamp unit. The glued surface mounting plate is provided for convenience, but is not the recommended mounting method. Sena is not responsible for its use.

  1. Attach the main unit to the glued surface mounting plate until you hear a click.The main unit is now fastened to the clamp unit.
  1. Peel off each cover of the hook and loop fasteners for speakers to expose the adhesive surface. Then, attach the fasteners to the ear pockets inside the helmet.
  2. Attach the speakers to the hook and loop fasteners for speakers inside the helmet.

Note:

  1. The speaker with the shorter wire is for the left ear and the speaker with the longer one is for the right ear.
  2. If the helmet has deep ear pockets, you can use the speaker pads to bring the speakers closer to your ears.
  3. To enhance the audio quality, you can make use of the foam speaker covers. Cover each speaker with the foam and attach the hook fastener at the back of the speaker. Then place the speakers in the helmet as described above. Foam covered speakers work most effectively when they are slightly touching your ears.

If you have a full face helmet, you can use the wired microphone.

  1. Attach the included hook and loop fastener for wired microphone to the inside of the helmet’s chin guard.
  2. Attach the wired microphone to the hook and loop fastener for wired microphone.
  3. Align the arrows on the microphone and speaker cables and insert the microphone cable into the speaker cable.
  4. Insert the speaker connector into the speaker port to connect it to the main unit.
  5. Close the cover of the speaker cable to lock the cable to the port. The speaker cable is now fixed to the main unit.

CAUTION: When you remove the headset, make sure that you first detach the speaker cable from the main unit. Then, it is safe to remove the main unit from the clamp unit.

  1. Peel off the cover of the hook and loop fastener for attachable boom microphone to expose the adhesive tape. Then, attach the fasteners on the inside surface of the left external shell.
  2. Attach the attachable boom microphone mounting plate to the hook and loop fastener
  3. Make sure that the microphone’s receiver is located near your mouth.
  4. Adjust the head of the microphone so that the tab is facing away from your mouth.
  5. Align the arrows on the microphone and speaker cables and insert the microphone cable into the speaker cable.
  6. Insert the speaker connector into the speaker port to connect it to the main unit.
  7. Close the cover of the speaker cable to lock the cable to the port. The speaker cable is now fixed to the main unit.

Note:

  1. After you install the attachable boom microphone, make sure you reinstall the helmet’s internal padding.
  2. You can use the boom microphone holder after attaching the hook and loop fastener for boom microphone holder on it to ensure secure installation
  3. After connecting the microphone and speaker cable, store any excess cable behind the internal padding of helmet to prevent wires from becoming damaged.

 

CAUTION: When you remove the headset, make sure that you first detach the speaker cable from the main unit. Then, it is safe to remove the main unit from the clamp unit.

You can remove the external microphone and the speakers from the 10C and record videos without them. If you remove the external microphone and the external speakers then the 10C will switch to recording audio through the internal microphone located on the bottom of the main unit near the lens.

No. The 10C is only compatible with the clamp kit and the Glued Surface Mounting Plate that comes in the package. The 10C clamp kit and the Glued Surface Mounting Plate can be purchased as accessories on buysena.com.

 

http://www.buysena.com/powersports/10c/10c-a0201.html

 

http://www.buysena.com/powersports/10c/10c-a0311.html

Yes. You can use the helmet clamp kit or the Glued Surface Mounting Plate to attach the 10C to your modular or open face helmet.

The 10C will not properly mount on a half helmet. Depending on the design of the half helmet, the clamp kit may not be firmly against the shell of the helmet when the hex screws are completely tightened. Furthermore, there is no place to properly place the wired boom microphone or the wired microphone for recording your voice to the camera or communicating through the headset. Finally, if there is no place to place the included speakers then the rider would need to use their own pair of earbuds using the 10C earbud adapter accessory to hear audio. 

You can detach the camera from the clamp kit to capture video but you won't be able to control the camera functions of the 10C using the Sena Handlebar or Sena Wristband Remote.

After using the camera on the 10C for a certain amount of time, you will hear a voice prompt say "Camera off. Battery low." but the User will still be able to continue using the other functions on the headset for about 2 hours.

 

The battery on the 10C can be charged while it is in use to allow the User to power on the camera and keep recording videos or take photos. However, the camera on the 10C will not power on right away while charging the battery after hearing the "Camera off. Battery low" voice prompt. If the camera on the 10C does not power on right away then you will need to wait 1 minute in order for the battery to be charged long enough to turn on the camera and record videos or take photos. If you are communicating over the intercom or listening to music while charging the battery after hearing the "Camera off. Battery low" voice prompt then you will need to wait an additional 1 minute in order for the battery to be charged long enough to turn on the camera and record videos or take photos.

 

The camera will automatically power off again within a few minutes if you are trying to charge the battery after hearing the "Camera off. Battery low." voice prompt while communicating over the intercom or listening to music because the battery hasn't been charged long enough since the headset is also providing battery power to those other functions.

 

If you are charging the battery on the 10C while listening to music, communicating over the intercom and recording video using the camera then the charger will only provide enough battery power to the 10C to operate those functions and not enough power to also charge the battery at the same time.

You can check the battery level in two different ways when the headset is powering on.

LED Indicator

When the headset is powering on, the red LED flashes rapidly indicating the battery level.

4 flashes = High, 70~100%

3 flashes = Medium, 30~70%

2 flashes = Low, 0~30%

 

Voice Prompt Indicator When you power on the headset, keep pressing the Jog Dial and the Phone Button simultaneously for about 3 seconds until you hear high tone triple beeps. Then you will hear a voice prompt indicating the battery level is high, medium, or low.

Note:

If you pair the headset with an iPhone, you can check the headset’s battery next to the Bluetooth icon on the phone’s screen.

The Sena Smartphone App allows you to configure device settings and read the User’s Guide and the Quick Start Guide on your phone. Pair your phone with your 10C headset (please refer to section 6.1, “Mobile Phone Pairing - Mobile Phone, Bluetooth Stereo Device”). Run the Sena Smartphone App and you can configure its settings directly from your smartphone. You can download the Sena Smartphone App for Android or iPhone from www.sena.com/headset-app/.

The 10C supports firmware upgrades. You can update the firmware using the Sena Device Manager Please visit Sena Bluetooth website at www.sena.com to check the latest software downloads.

The Sena Device Manager allows you to upgrade the firmware and configure the device settings directly from your PC. Using this software, you can assign speed dial presets, FM radio frequency presets and more. It is available for both Windows and Mac. For more information on downloading the Device Manager, please visit www. Sena.com.

 

You can remotely control the 10C via Bluetooth using the Handlebar Remote (sold separately). This eliminates the need to take off your hand for button operations. Your 10C and the Handlebar Remote must be paired together before use. 16.1 Pairing with the Handlebar Remote

1. Turn on the 10C and the Handlebar Remote.

2. Press the Jog Dial for 10 seconds to enter the configuration menu. Rotate the Jog Dial until you hear a voice prompt saying, “Remote control pairing”. Press the Phone Button to enter into Remote Control Pairing mode and the red LED will flash rapidly and you will hear multiple beeps. Please refer to section 15.1.11, “Remote Control Pairing” for more details.

3. On the Handlebar Remote, press the Rear Button for 5 seconds until its LED flashes red and blue. The 10C will automatically perform pairing with the Handlebar Remote in pairing mode. The Handlebar Remote’s LED will flash blue every two seconds when they are successfully connected..

 

Using the Handlebar Remote Handlebar Remote button operations on various functions are described in the table below. Type Operation Button Command LED Basic Function Volume adjustment Move the Joystick up or down - Configuration menu Press the Front Button for 10 seconds - Mobile phone Mobile phone pairing Press the Joystick for 5 seconds Blue & red alternatively flashing Second mobile phone pairing Press the Front Button for 5 seconds Red flashing Tap the Rear Button within 2 seconds Answer & end phone call Tap the Rear Button - Voice dial Tap the Rear Button - Speed dial Double tap the Rear Button - Reject incoming call Press the Front Button for 2 seconds -