Frequently Asked Questions

When the SPH10 is not working properly or is in faulty status for any reason, you may reset by pushing the pin-hole reset button at the back of the headset main unit. Insert a paper clip into the reset pin-hole and press the reset button for a second with light pressure. The SPH10 will be switched off, and you have to turn the system back on and try again. However, this will not restore the headset to factory default settings.

You can easily adjust the volume by rotating the Jog Dial. You will hear a beep when the volume reaches maximum or minimum level. The volume is set and maintained independently at different levels for each audio source even when you turn off and on the headset. For example, once you set the volume for mobile phone handsfree, it will not change even if you adjust the volume when you hear Bluetooth MP3 music. So you can always maintain the preferred optimum volume level for each audio source.

To power on and off the headset, you don’t need to press and hold any button for several seconds. Just short press the Jog Dial and the Phone Button simultaneously, and you will get quick on-and-off convenience.

Powering On

Press the Jog Dial and the Phone Button at the same time for about 1 second to power on. The blue LED turns on and you will hear ascending beeps.

Powering Off

Just short press the Jog Dial and the Phone Button simultaneously, you don’t need to press and hold for a few seconds. The red LED turns on for a while until it turns off completely and you will hear descending beeps.

Microphone Installation

Two microphones are included in the package: a long-boom microphone for high noise environment and a short microphone for indoor use.

Plug the microphone into the microphone port to fit triangle marks as described in the below picture. Adjust the direction of the long-boom microphone so that the “II” mark on the microphone is pointing towards your mouth.

Since SPH10 is mostly exposed on external environment where noise prevails, microphone can be selected according to the noise level. For the highly noisy environment, boom-microphone is recommended allowing microphone to stay near user’s mouth. For the less-noisy environment, mini microphone is recommended allowing users to move freely.

 

Placing the Headset on Your Ear

The speaker with microphone should be placed on the left ear. Then you can place earhooks over ears as shown:

A2DP Stereo Music Only

1. Turn on the headset and press the Phone Button for 5 seconds until the LED flashes red and blue alternately and you hear multiple beeps.

2. Within 2 seconds, tap the Jog Dial again, then the LED turns to red flashing and the beeps turn to double mid-tone beeps. You will hear a voice prompt saying “Media selective pairing”.

3. Search for Bluetooth devices on your smartphone. Select the Sena SPH10 in the list of devices detected on your phone.

4. Enter 0000 for the PIN. Some smartphones may not ask for PIN.

HFP for Phone Call Only

1. Turn on the headset and press the Phone Button for 5 seconds until the LED flashes red and blue alternately and you hear multiple beeps.

2. Within 2 seconds, tap the Phone Button again, then the LED turns to blue flashing and the beeps turn to multiple mid-tone beeps. You will hear a voice prompt saying “Phone selective pairing”.

3. Search for Bluetooth devices on your smartphone. Select the Sena SPH10 in the list of devices detected on your phone.

4. Enter 0000 for the PIN. Some smart phones may not ask for PIN.

Multipoint Pairing

Typical Bluetooth headsets can connect with only one HFP (Hands-Free Profile) device, but multipoint pairing allows the headset to connect with two HFP devices at the same time. So, when you already have a mobile phone connected with the SPH10, you can also pair and connect a second mobile phone or other HFP devices such as GPS or Sena SR10,
Bluetooth adapter.

1. To pair the second mobile phone, press the Jog Dial for 5 seconds again until the red LED is rapidly flashing and you hear multiple beeps.

2. Within 2 seconds, tap the Phone Button again, then the LED turns to blue flashing and the beeps turn to high tone double beeps. You will hear a voice prompt saying “Multipoint pairing”.

3. Search for Bluetooth devices on your mobile phone. Select the Sena SPH10 in the list of the devices detected on the mobile phone.

4. Enter 0000 for the PIN. Some mobile phones may not ask for the PIN.

5. The mobile phone confirms that pairing has completed and the SPH10 is ready to use. You will hear a voice prompt from the SPH10 saying “Your headset is paired”.

 

Mobile Phone Pairing

1. Turn on the SPH10 and press the Phone Button for 5 seconds until the LED flashes red and blue alternately and you hear multiple beeps. You will hear a voice prompt saying “Phone pairing”.

2. Search for Bluetooth devices on your mobile phone. Select the Sena SPH10 in the list of the devices detected on the mobile phone.

3. Enter 0000 for the PIN. Some mobile phones may not ask for the PIN.

4. The mobile phone confirms that pairing has completed and the SPH10 is ready to use. You will hear a voice prompt from the SPH10 saying “Your headset is paired”.

5. If the pairing process is not completed within three minutes, the SPH10 will return to stand-by mode.

 

If this feature is enabled, you can answer incoming calls by simply saying a word loudly enough. For example, when you hear a series of beeps for an incoming call, you can answer the phone by saying “Hello” or any other word loudly. This is enabled from the factory but you can disable this. If this mode is disabled, you have to tap the Jog Dial or the Phone Button to answer an incoming call.

Speed Dialing

You can quickly make a phone call by using the voice speed dial menu.

1. To enter into the voice speed dial menu, double tap the Phone Button and you will hear a mid-tone single beep and a voice prompt saying “Speed dial”.

2. Rotate the Jog Dial clockwise or counter-clockwise to navigate between the menus. You will hear voice prompts for each menu item.

3. Tap the Phone Button or the Jog Dial to select a voice menu among the followings:

(1) Last number redial
(2) Speed dial 1
(3) Speed dial 2
(4) Speed dial 3
(5) Cancel

4. After selecting the last number redial menu, you will hear a voice prompt saying “Last number redial”. Then, to redial the last phone call number, tap the Phone Button or the Jog Dial.

5. To call one of the speed dials, rotate the Jog Dial clockwise or counter-clockwise to navigate between the menus until you hear a voice prompt saying “Speed dial (#)”. Then, tap the Phone Button or the Jog Dial.

6. If you want to exit the speed dial immediately, rotate the Jog Dial until you hear a voice prompt saying “Cancel”, and tap the Phone Button or the Jog Dial. If any button is not pressed within 15 seconds, the SPH10 will exit the voice speed dial menu and goes back to stand-by mode.

Note:
Make sure that you connect the mobile phone and the headset in order to use the speed dial function.

Mobile Phone Call Making and Answering

1. When you have an incoming call, simply tap the Phone Button or the Jog Dial to answer the call.

2. You can also answer the incoming call by loudly speaking any word of your choice if Voice Activated Phone Answering is enabled.

3. To end a call, tap the Phone Button or press the Jog Dial for 2 seconds until you hear a beep, or wait for the called person to end the call.

4. To reject a call, press the Jog Dial for 2 seconds until you hear a beep while the phone is ringing.

5. To transfer a call between the mobile phone and the headset during the phone conversation, press the Phone Button for 2 seconds until you hear a beep.

6. There are several ways to make a phone call:

- Enter numbers on your mobile phone keypad and make a call. Then the call is automatically transferred to the headset.
- For some older mobile phones which do not automatically transfer calls to the headset, press the Phone Button after entering phone numbers on the mobile phone keypad.
- Tap the Phone Button in stand-by mode to activate the voice dialing of your mobile phone. For this, the voice dialing feature must be available on the mobile phone. Refer to your mobile phone manual for further instruction.

You can start sharing music with an intercom friend using Bluetooth stereo music during a two-way intercom conversation. When you terminate music sharing, you can go back to the intercom conversation. To start or terminate sharing music, press and hold the Jog Dial for 1 second during an intercom conversation until you hear a double beep and you and your intercom friend will listen to or terminate sharing music. To track forward or track back, rotate while pressing down the Jog Dial clockwise or counter clockwise.

Plug your stereo MP3 player directly to the SPH10 by using the enclosed stereo audio jack cable. To adjust the volume, rotate the Jog Dial on the headset. You may adjust the volume on the MP3 player also.

The Bluetooth audio device must be paired with the SPH10 by following the “Bluetooth Stereo Device Pairing” procedures described in the 6.2 chapter. The SPH10 supports the Audio/Video Remote ControlProfile (AVRCP), so if your Bluetooth audio device also supports the AVRCP, you can use the SPH10 to remotely control music playback. You not only can adjust the volume but also use the functions such as play, pause, next track and previous track.

1. To adjust the volume, rotate the Jog Dial.

2. To play or pause music, press and hold the Jog Dial for 1 second until you hear a double beep.

3. To track forward or track back, rotate while pressing the Jog Dial clockwise or counter clockwise.

If this feature is enabled, you can initiate an intercom conversation with the last connected intercom friend by speaking any word loudly enough. The most effortless way to trigger intercom VOX is to blow into the microphone as if blowing dust off the microphone. If you start an intercom conversation by VOX, the intercom terminates automatically when you and your intercom friend remain silent for 20 seconds. However, if you manually start an intercom conversation by tapping the Jog Dial, you have to terminate the intercom conversation manually. However, even when this feature is enabled, if you terminate intercom conversation manually with the Jog Dial, you are not able to start intercom by voice temporarily. In this case, you have to tap the Jog Dial to restart the intercom. This is to prevent repeated unintentional intercom connections by strong wind noise. If you tap the Jog Dial to start an intercom conversation, it is not terminated by 20 seconds of silence. After turning SPH10 off and on, you can start intercom by voice again.

 You can enable this feature in the configuration menu.

Four-way Universal Intercom

You may make a four-way Universal Intercom connection with a couple of different configurations, 1) three SPH10s and one non-Sena Bluetooth headset or 2) two SPH10s and two non-Sena Bluetooth headsets.

You may have a couple of other four-way Universal Intercom configurations, 1) your headset (A), a non- Sena Bluetooth headset (B), another SPH10 (C), and a non-Sena Bluetooth headset (D), 2) your headset (A), a non-Sena Bluetooth headset (B), and two other SPH10 headsets (C and D). You may make the four-way Universal Intercom call the same way as a normal fourway intercom call.

Three-way Universal Intercom

You may make a three-way Universal Intercom connection with two SPH10s and one non-Sena Bluetooth headset. If the intercom connection is
made, all headsets connected cannot use the mobile phone call function since the connection between the headset and the phone is disconnected temporarily. If you disconnect the intercom call, the mobile phone connection is made again automatically so that you can use a mobile phone call function. During the intercom call, you cannot pick up the incoming phone call since it is disconnected, however, you can pick it up if you disconnect the intercom call.

1. You (A) need to be paired with non-Sena Bluetooth headset (B) and another SPH10 headset (C) for the three-way conference intercom.

2. Start an intercom conversation with non-Sena Bluetooth headset (B) in your intercom group. For example, you (A) may start an intercom conversation with non-Sena Bluetooth headset (B). The non-Sena Bluetooth headset (B) may also start an intercom call with you (A).

3. The Other SPH10 (C) may join the intercom by making an intercom call to you (A).

4. Now you (A), non-Sena Bluetooth headset (B), and the other SPH10 (C) are having a three-way conference intercom.

 

Universal Intercom Pairing

The SPH10 can be paired with non-Sena Bluetooth headsets for Bluetooth intercom conversation. You can pair the SPH10 with only one non-Sena Bluetooth headset; if you pair with a different non-Sena Bluetooth headset, the previous pairing list will be removed.

1. Turn on the SPH10 and a non-Sena Bluetooth headset which you want to pair with.

2. Press and hold the Jog Dial on the SPH10 for 8 seconds until the blue LED flashes rapidly. You will hear a voice prompt saying “Universal intercom pairing”.

3. Perform the operation required for handsfree pairing on the non-Sena Bluetooth headset (refer to the users’ manual of the headsets you want to use). The SPH10 will automatically perform pairing with non-Sena Bluetooth headsets in pairing mode.

Intercom and Mobile Phone Call

1. When you have an incoming mobile phone call during an intercom conversation, you will hear a ring tone. You can choose whether to 1) answer the mobile phone call and stop the intercom conversation, or 2) reject the phone call and stay on the intercom conversation.

a. To answer the phone call and stop the intercom conversation, tap the Jog Dial or the Phone Button. When you hang up the phone call, the intercom will automatically be recovered.

b. To reject the phone call and stay on the intercom conversation, press the Jog Dial for 2 seconds
until you hear a beep. Unlike other motorcycle Bluetooth headsets, this prevents a user from being dropped out of an intercom conversation by an incoming mobile call.

2. When you have an incoming intercom call during a mobile phone call, you will hear 4 high tone beeps, alerting you that there is an incoming intercom call. You will also hear a voice prompt saying “Intercom requested”. In this case, the intercom call does not override the mobile phone call because intercom has lower priority than mobile call. You have to hang up the mobile phone call to make or receive an intercom call.

Start Four-way Intercom

You can have four-way conference intercom with three other SPH10 users by adding one more intercom participant to the three-way intercom. While you are having three-way intercom, a new participant (D), who is an intercom friend of your intercom friend (C), may join the conference intercom by making an intercom call to your intercom friend (C). Please note that in this case, the new participant (D) is an intercom friend of (C), not of you (A).

Start Three-way Intercom

You (A) can have a three-way conference intercom with two other SPH10 friends (B & C) by establishing two intercom connections at the same time. While a three-way conference intercom is in progress, mobile phone connection of all three participants would be temporarily disconnected, but as soon as the conference intercom terminates or one of the participants leaves the intercom, all mobile phones would be automatically reconnected. During the conference intercom, if you have an incoming mobile phone call, terminate the conference intercom to automatically reconnect the mobile phone and receive the call.

1. You (A) need to be paired with two other friends (B & C) for three-way conference intercom.

2. Start an intercom conversation with one of the two friends in your intercom group. For example,
you (A) may start an intercom conversation with the intercom friend (B). Or intercom friend (B) may start an intercom call with you (A).

3. The second intercom friend (C) may join the intercom by making an intercom call to you (A).

4. Now you (A) and two SPH10 intercom friends (B & C) are having a three-way conference intercom.

 

End Three-way Intercom


When you are a member of an active three-way conference intercom, you can completely terminate the conference intercom or just disconnect an intercom connection with one of your active intercom friends.

1. Press the Jog Dial for 1 second until you hear a beep to terminate three-way conference intercom completely. It terminates both intercom connections with (B) and (C).

2. Tap or double tap the Jog Dial to disconnect intercom connection with one of the two intercom friends accordingly. For example, by single tapping the Jog Dial, you can just terminate the intercom connection with the first intercom friend (B). However, you still have the intercom connection with your second intercom friend (C).

 

Start and End Two-way Intercom

1. You can start an intercom conversation with one of any intercom friends by tapping the Jog Dial: single tapping to intercom with the first intercom
friend, double tapping with the second intercom friend, and triple tapping with the third intercom friend.

2. To terminate an intercom conversation, single tap the Jog Dial. Any intercom connection with any intercom friend will be terminated by a single tapping. A double or triple tapping will do nothing in this case.

 

 

 

 

 

Pairing with Other SPH10 Headsets for Intercom Conversation

The SPH10 can be paired with up to three other headsets for Bluetooth intercom conversation.

1. Turn on the two SPH10 headsets (A and B) that you would like to pair with each other.

2. Press and hold the Jog Dial of the headset A and B for 5 seconds until red LEDs of the both units start to flash rapidly. You will hear a voice prompt saying “Intercom pairing”.

3. Simply tap the Jog Dial of any one of the two headsets A or B (It doesn’t matter that you choose A or B.) and wait until the LEDs of both headsets turn to blue and intercom connection is automatically established. The two SPH10 headsets A and B are paired with each other for intercom conversation. If the pairing process is not completed within one minute, the SPH10 will return to stand-by mode.

4. You can make other pairings between the headset A and C, and between the headset A and D by following the same procedure as above.

5. The intercom pairing queue is ‘Last-Come, First-Served’. If a headset has multiple paired headsets for intercom conversations, the last paired headset is set as first intercom friend. The previous intercom friend becomes second intercom friend, and third intercom friend.

 

Sidetone is the sound of your own voice as picked up by your headset’s microphone and reproduced in your own ear, by your own speaker. It helps you to naturally speak at the correct level according to varying helmet noise conditions. If this feature is enabled, you can hear
what you are speaking during an intercom conversation or a phone call.

To enable/disable this feature go to the configuration menu.

You can disable voice prompts by configuration setting, but the following voice prompts are always on.

- Voice prompts for configuration setting menu
- Voice prompts for battery level indicator
- Voice prompts for factory reset

To disable this feature go to the configuration menu.

You can set the configuration of the SPH10 by the voice menu instruction as below.

1. To enter into voice configuration menu, press and hold the Jog Dial for 12 seconds until the LED shows solid blue and you hear high tone double beeps. You will also hear a voice prompt saying “Configuration menu”.

2. Rotate the Jog Dial clockwise or counter-clockwise to navigate between the menus. You will hear voice prompts for each menu items as below.

3. You can enable the feature or execute the command by tapping the Phone Button, or disable the feature by tapping the Jog Dial.

4. If any button is not pressed within 10 seconds, the SPH10 will exit the configuration and goes back to stand-by.

5. If you want to exit the configuration immediately, rotate the Jog Dial until you hear a voice prompt saying “Exit configuration”, and tap the Phone Button.

The voice prompt for each menu item is as below:

 

1. To restore the SPH10 to factory default settings, press and hold the Phone Button for 12 seconds until the LED shows solid red and you hear double beeps. You will hear a voice prompt saying “Factory reset”.


2. Within 5 seconds, press the Jog Dial to confirm reset. The headset will be restored to factory
setting and switched off automatically. You will hear a voice prompt saying “Headset reset,
good-bye”.


3. If you don’t press the Jog Dial within 5 seconds, the reset attempt is canceled and the headset
returns to stand-by mode. You will hear a voice prompt saying saying “Canceled”.

The SPH10 operates in the following order of priority:

Mobile phone (highest)
Intercom
Stereo music by audio cable
Music sharing by Bluetooth stereo music,
Bluetooth stereo music (lowest)

A lower priority function is always interrupted by a higher priority function. For example, stereo music is interrupted by intercom call, and intercom conversation is interrupted by incoming mobile phone call.

Go to the configuration menu. To delete all Bluetooth pairing information of the SPH10, rotate the Jog Dial until you hear a voice prompt saying “Delete all pairings”, and tap the Phone Button to confirm. Tapping the Jog Dial is not available for this setting.

Checking the Battery Level

You can check the battery level in two different ways when the headset is powering on.

LED Indicator

When the headset is powering on, the red LED flashes rapidly indicating the battery level.

4 flashes = High, 70~100%
3 flashes = Medium, 30~70%
2 flashes = Low, 0~30%

Voice Prompt Indicator

When you power on the headset, keep pressing the Jog Dial and Phone Button simultaneously for about 3 seconds until you hear high tone triple beeps. Then you will hear voice prompt indicating the battery level. However, if you release the buttons as soon as the headset turns on, you will not hear the voice prompt of battery level indication.

The LED turns on red while charging, and turns to blue when the headset is fully charged. It takes about 2.5 hours to be completely charged.

 

The SPH10 supports firmware upgrade function. Please visit Sena Bluetooth web site at www.sena.com to check the latest software downloads.

The SPH10 supports firmware upgrade function. Please visit Sena Bluetooth web site at www.sena.com to check the latest software downloads.