Frequently Asked Questions

You can view and download the full User's Guide for the 30K via the link below. 

30K User Guide | Sena

Press and hold the Jog Dial and Phone Button at the same time to turn the headset on or off.

Powering On


Powering Off




The headset will be fully charged in about 1.5 hours. (The charging time may vary depending on the charging method.)


- The headset includes a Fast Charging feature which allows it to charge quickly over a short period of time. For example, a user can get 5 hours of talk time after charging the headset for 20 minutes.

There are two ways to check battery level: 1. Visually, with LEDs when powering on.

Battery Level - Visual Method


2. Audible method: press and hold the Phone Button and Jog Dial for more than 5 seconds as the headset powers on. A prompt will announce the remaining battery level.

Battery Level - Audible Method





You can raise or lower the volume by rotating the Jog Dial clockwise or counterclockwise. Volume is set and maintained independently at different levels for each audio source (i.e., phone, intercom), even when the headset is rebooted.

Volume Up


Volume Down


1. Execute Phone Pairing by holding down the Phone Button for 5 seconds.

Mobile Phone Pairing


2. With your mobile phone in Bluetooth-pairing mode, select the headset in the list of devices detected.

3. If your mobile phone asks for a PIN, enter 0000.


1. Execute GPS Pairing by holding down the Jog Dial for 5 seconds.

2. Within 2 seconds,

3. Tap the Phone Button once to hear the voice prompt, “Second mobile phone pairing”.

4. Again within 2 seconds Tap the Phone Button to hear the voice prompt, “GPS pairing”.


5. With your Bluetooth device on the GPS navigation screen, 

6. Select the headset in the list of devices detected.

7 If your Bluetooth device asks for a PIN, enter 0000.


Note: If you pair your GPS device via GPS Pairing its instructions with not interrupt your intercom conversations, but overlay with them



1. Turn on the headset and the Remote Control device.

2. Execute remote control Pairing in the headset configuration Menu.

Access Remote Control Pairing in the Confi guration Menu.


3. Enter pairing mode in the Remote Control device. The headset will automatically connect with the Remote Control device in pairing mode. You will hear a voice prompt, “remote control connected”, when they are successfully paired.

Enter Pairing Mode




Answer a Call


End a Call


Reject a Call


Make a Call with Voice Dialer




1. To play or pause music, press and hold the Jog Dial for 1 second until you hear a double beep.


 2. To adjust the volume, rotate the Jog Dial clockwise or counterclockwise.


3. To track forward or back, rotate while pressing the Jog Dial clockwise or counterclockwise.

You can start sharing music with one intercom friend using Bluetooth stereo music during a two-way intercom conversation and one participant of a Mesh.

Both you and your intercom friend can remotely control music playback such as track forward and track back.

If you start sharing music while Bluetooth intercom and Mesh Intercom are running at the same time, then music shared during Bluetooth intercom will take priority over music shared during Mesh Intercom. The Creator will send a request message to a headset connected during Mesh Intercom and will share music with the first participant that accepts the request.



Up to three people can communicate via intercom with the headset simply by pairing their headsets.

Pairing with Intercom Friends


1. Press and hold the Jog Dials of two headsets for 5 seconds until you hear the voice prompt, "Intercom Pairing"

Pairing Headset A with Headset B


2. Tap the Jog Dial on either headset and wait until the LEDs of both turn blue.


3.  Repeat steps 1 and 2 to pair with intercom Friends C & D

Last-Come, First-Served


You can start or end an intercom conversation with an Intercom Friend by tapping the Jog Dial.

1. Tap once for Intercom Friend 1.

Start/End with Intercom Friend 1


2. Tap twice for Intercom Friend 2.

Start/End with Intercom Friend 2


3. Tap three times for Intercom Friend 3.

Start/End with Intercom Friend 3



You (A) can have a Three-Way Intercom Conference with two other Intercom Friends (B & C) by establishing two intercom connections simultaneously.

1. Pair your headset (A) with those of two other Intercom Friends (B & C). 

2. Start an intercom conversation with one of the two friends in your intercom group. For example, you (A) may start an intercom conversation with the Intercom Friend (B). Or, Intercom Friend (B) may start an intercom call with you (A).


3. Then, you (A) can call the second Intercom Friend (C), or the second Intercom Friend (C) may join the intercom by making an intercom call to you (A).

4. Now you (A) and two Intercom Friends (B & C) are having a Three-Way Intercom Conference.

With three Intercom Friends connected, a new participant (D) can make it a Four-Way Intercom Conference by making an intercom call to either (B) or (C).

Ending Four-Way Intercom

1. Press the Jog Dial for 1 second until you hear a beep to terminate all intercom connections.

2. Tap the Jog Dial to disconnect from your first Intercom Friend. Double tap the Jog Dial to disconnect from your second Intercom Friend.

Open Mesh is an open group intercom function. Users can freely communicate with each other in the same Open Mesh channel and select which channel (1-9) to use through the headset.

It can connect with a virtually unlimited number of users in each channel.


Starting Mesh Intercom

When Mesh Intercom is enabled, the 30K will automatically connect to nearby 30K users and allow them to talk to each other by pressing the Mesh Intercom Button.

Mesh Intercom On


 Mesh Intercom Off


Channel Setting (Default: channel 1)

If the Open Mesh communication experiences interference because other groups are also using channel 1 (default), change the channel. You can select from channels 1 to 9.


Enter into the Channel Setting


Navigate Between Channels
(1 --> 2 --> ••• --> 8 --> 9 --> Exit --> 1 --> •••)


Save the Channel




  • Channel Setting always starts with channel 1.
  • If you do not press any button for approximately 10 seconds in a specific channel, the channel is automatically saved.
  • If you want to cancel during Channel Setting, tap the Phone Button.
  • The channel will be remembered even if you turn off the 30K.
  • You can also change the Channel Setting of the headset through the Sena Device Manager or the Sena 30K Utility App.

Group Mesh is a closed group intercom function that allows users to join, leave, or rejoin a group intercom conversation without pairing each headset. Users can freely communicate with each other in the same private group in Group Mesh.


For closed intercom conversations using Mesh Intercom, a Group Mesh needs to be created by the users. When users create a private group in Group Mesh by Mesh Grouping, the headset automatically switches from Open Mesh to Group Mesh. Up to 24 users can all be connected in each private group.




Creating a Group Mesh

Creating a Group Mesh requires two or more Open Mesh users.




1. Enter into Mesh Grouping to create a Group Mesh.



2. The headsets Mesh Grouping and automatically switch from Open Mesh to Group Mesh.





  • If the Mesh Grouping is not completed within 30 seconds, users will hear a voice prompt, “Grouping failed”.
  • If you want to cancel during the Mesh Grouping, tap the Mesh Intercom Button or Phone Button.


Joining an Existing Group Mesh


One of the members in an Existing Group Mesh can allow new members in Open Mesh to join the Existing Group Mesh.




1. One of the current members and a new member enter into Mesh Grouping to join the Existing Group Mesh.



2. The headsets complete Mesh Grouping. The new members will hear a voice prompt as their headsets automatically switch from Open Mesh to Group Mesh.





If the Mesh Grouping is not completed within 30 seconds, the current members will hear a low tone double beep and the new member will hear a voice prompt, “Grouping failed”.

 When the headset is not working properly, you can easily reset the unit:

1. Locate the pinhole reset button below on the back of the main unit.

2. Gently insert a paperclip into the hole and tap the Fault Reset Button with light pressure.


 3. The headset will shut down.  


To erase all of your settings and start fresh, the headset can be restored to factory default settings using the Factory Reset feature.





  • Single Bluetooth module & Mesh Intercom module architecture
  • Bluetooth Intercom mode & Mesh Intercom mode
  • Supports up to a virtually limitless amount of people in Public Mode
  • Supports up to 16 people in Private Mode
  • Supports up to 4 people in Bluetooth intercom Mode
  • Sena Motorcycles App




  • Dual Bluetooth module architecture
  • Bluetooth Intercom
  • Supports up to 8 people in a multi-way Bluetooth intercom
  • Sena Motorcycles App

Harley-Davidson WHIM:

Mesh Intercom mode - No

Bluetooth Intercom mode - No


The 30K is not able to use the Audio Multitasking feature when it is paired to the Boom! Audio Infotainment system on a Harley-Davidson motorcycle. The Harley-Davidson Boom! Infotainment Audio system on the bike takes priority over all of the lower priority functions of the 30K like Mesh and Bluetooth Intercom, the FM radio, Bluetooth streaming music and GPS directions from a smartphone.


Only the Boom! Audio 30K Bluetooth headset from Harley-Davidson allows the Audio Multitasking feature to be used in Mesh Intercom mode or Bluetooth Intercom mode when paired to Harley-Davidson Boom! Infotainment system.


Sena FreeWire: 

Mesh Intercom mode - Yes

Bluetooth Intercom mode - Yes


The 30K can use the Audio Multitasking feature when it is in Mesh Intercom mode and Bluetooth Intercom while it is connected to the FreeWire to hear the audio system on a Harley-Davidson or a Honda Gold Wing and talk over the intercom at the same time.

The Boom! Audio 30K was designed to provide the best audio experience when paired and connected to the Harley-Davidson WHIM (Wireless Headset Interface Module).

The first difference is that music and GPS directions will be heard in stereo when the Boom! Audio 30K is connected to the Boom! Audio system on a Harley-Davidson. With the Sena 30K, music and GPS directions will be heard in mono with the Sena 30K.

The second difference is that the Boom! Audio 30K can use the Audio Multitasking feature in Mesh Intercom mode or Bluetooth Intercom mode to allow the rider to talk over the intercom and listen to music and GPS directions from the audio system at the same time. With the Sena 30K, music and GPS directions from the Boom! Audio system on the Harley-Davidson will interrupt all intercom communication on the headset.

Yes. The 30K and the 20S / 20S EVO use the same universal clamp kit for installing on a helmet.