US Store Policies

  • Shipping & Delivery

    If all items are in stock, the order typically ships within 3 business days. We offer free ground shipping within the contiguous United States (Lower 48 states and the District of Columbia) for orders of at least $99. Alaska and Hawaii are excluded from the free shipping offer. We do not offer international shipping (including Canada), shipping to US territories, PO Boxes, re-shippers, or package forwarding services. For any assistance, please visit our support page at

  • Privacy & Security

    Please read our privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. Note: the privacy practices set forth in this privacy policy are for this website only. If you are linked to other websites, please review the privacy policies posted at those sites.

    Collection of Information

    We collect personally identifiable information, like names, postal addresses, email addresses, etc. when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner; for example, to add you to one of our mailing lists.

    Cookie/Tracking Technology

    The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology. However, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

    Distribution of Information

    We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud that has already taken place. The information is not provided to these companies for marketing purposes.

    Commitment to Data Security

    Your personally identifiable information is kept secure. Only authorized employees, agents, and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

    Privacy Contact Information

    If you have any questions, concerns, or comments about our privacy policy, please contact us at *We reserve the right to make changes to this policy. Any changes to this policy will be posted.

  • Returns & Replacements

    If you are not satisfied with your purchase of a Sena product, please visit our Warranty page and follow the instructions under the "Warranty Replacement Procedure." If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. Please note that the refund is best only for the product amount. Not for shipping & handling. The product must be returned to the Sena warehouse within 30 business days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation, and registration that shipped with the product.

    Any used merchandise cannot be returned for a refund. Any merchandise that has been taken out for a ride is considered used and cannot be returned. Please try on your helmet at an authorized Sena retailer first and refer to the helmet's sizing guide to make sure they fit before actual riding.

  • Dead on Arrival (DOA) Products

    A hardware product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, upon its first use out of the box. If you believe that your product is DOA, please visit our support page at to contact us within 30 calendar days of the invoice date. Our Technical Support will determine whether the product is DOA and offer you either a replacement or refund. Shipping will be arranged at our expense for all products determined by our Technical Support to be DOA. We reserve the right to test returned DOA products. If the condition of the product is misrepresented by the customer, we may impose an additional shipping & handling fee.

  • Promotional Details & Disclaimers

    Save on select products. Offers valid for a limited time. Prior to sales tax. Offers not valid on previous purchases. Unless otherwise specified, product prices already reflect discounts. All offers are limited to stock on hand; no rain checks are available. Not valid on prior purchases, taxes, or shipping and processing charges. Consumers must pay applicable sales tax. Offer may not be combined with any other sale, promotion, discount, code, coupon and/or offer. Promotions have no cash value. Void where prohibited, taxed or otherwise restricted. Returns of any portion of the purchase will require equal forfeiture of offer or amount equal to offer. Sena Technologies, Inc. has the right to end or modify any promotion at any time. Other restrictions may apply.