Frequently Asked Questions

You can view and download the full User's Guide for the LATITUDE S1 via the link below. 

LATITUDE S1 User Guide | Sena

Powering On and Off

    Power On                                                           Power Off



Charge the Bluetooth System


    Visual Method                                             Audible Method                  





Volume Adjustment

Volume is set and maintained independently at different levels for each
 audio source, even when the Bluetooth system is rebooted.

   Volume Up                                                 Volume Down


Initially Pairing the Latitude S1

The Bluetooth system will automatically enter the phone pairing mode
when you initially turn on the Bluetooth system or in the following
• Rebooting after executing Factory Reset
1. Press and hold the Phone Button and Jog Dial for 1 second.

Phone Pairing


2. With your mobile phone in Bluetooth-pairing mode, select Latitude
    S1 in the list of devices detected.

3. If your mobile phone asks for a PIN, enter 0000.


Making and Answering Calls

   Answer a Call                                              Make a Call with the Voice Dialer


   End a Call                                                    Reject a Call


Using the Bluetooth Wireless Stereo

Play/Pause Music


Next Track                                                    Previous Track


Intercom Pairing

Up to three other people can be paired with the Bluetooth system for
Bluetooth intercom conversations.


1. Press and hold the Jog Dial of two Bluetooth systems for
    5 seconds until flashes red.
2. Tap the Jog Dial on either Bluetooth system and wait until the LEDs
    of both turn blue.

Pairing with Intercom B                      On Either One of the Devices


3. Repeat steps 1 and 2 to pair with Intercom Friends C & D.

Last-Come, First-Served



Two-Way Intercom
You can start or end an intercom conversation with an Intercom Friend
by tapping the Jog Dial.

Start/End Two-Way Intercom with Intercom Friend 1,2,3


HD Intercom

HD Intercom enhances the two-way intercom audio from normal quality
to HD quality. when you enter into a multi-way intercom, HD Intercom
will be automatically disabled. If this feature is disabled, the intercom
audio will change to normal quality.
• HD intercom is only active for two-way intercom.

 Starting a Three-Way Intercom Conference

You (A) can have a Three-Way Intercom Conference with two other
Intercom Friends (B & C) by establishing two intercom connections
1. You (A) need to be paired with two other Intercom Friends (B & C)
    for three-way conference intercom.
2. Start an intercom conversation with one of the two friends in your
    intercom group.
3. You (A) can call the second Intercom Friend (C) by double tapping
    the Jog Dial, or the second Intercom Friend (C) may join the
    intercom by making an intercom call to you (A).



Group Intercom allows you to instantly create a Multi-Way Conference
Intercom with three of the most recently paired headsets.
Go through intercom pairing with up to three people you want in the
Group Intercom.

   Start Group Intercom                                Terminate Group Intercom


Starting a Four-Way Intercom Conference

With three Intercom Friends connected, a new participant (D) can
make it a Four-Way Intercom Conference by making an intercom call
to either (B) or (C).


Firmware Upgrades

The Bluetooth system supports firmware upgrades. You can upgrade
the firmware using the Sena Device Manager. Please visit to
check for the latest software downloads.

Fault Reset

When the USB charging & data cable connects a power supply to the
Bluetooth system, the Bluetooth system will automatically be turned off
and a fault reset will occur.



Factory Reset

To erase all of your settings and start fresh, the Bluetooth system can be
restored to factory default settings using the factory reset.


Here’s how to use Sena's Smart Intercom Pairing feature to make pairing your LATITUDE S1 with your friends easier:



A QR code is required to pair your LATITUDE S1 to your friends. To create a QR code, pair your Bluetooth system to your iPhone or Android smartphone (please refer to the User's Guide for more details on pairing the LATITUDE S1 to your smartphone). Next, open the Sena Outdoor App on your iPhone or Android smartphone. 


Next, tap on the "Smart Intercom Pairing" button. The app will create a QR code for your LATITUDE S1.



You will need to scan the QR code on your friend's smartphone to pair your LATITUDE S1 to your friend. Tap the "Add" button on the app to use your smartphone's camera to scan the QR code on your friend's smartphone. 



When your friend's QR code has been scanned, tap the "Confirm" button to pair your LATITUDE S1 to your friend. Repeat these steps to pair your LATITUDE S1 to your other friends.

Select your friend's headset on the app for a guide on how to start and stop an intercom conversation with them. 


Other Functions of Smart Intercom Pairing

Along with easily pairing your headset to your friends, Smart Intercom Pairing allows you to change the name of your friend’s headset for easy recognition, change the order of your friends on your list, and remove your friends from your list. 

  • Change Your Friend’s Name

Tap the pencil icon on the right side of the app to change the name of your friend’s headset and tap the “OK” button when finished. 

  • Change the Order of Your Friends

Tap the “Edit” button to make changes to your list. Next, tap on the name of your friend’s headset to select it. You can use the up and down arrows to move them one spot higher or lower or you can use the double up and down arrows to move them to the top or bottom of the list. Press the return arrow in the bottom left to save the changes to the order on your list. 

  • Remove a Friend

Tap the “Edit” button to make changes to your list. Next, tap on the name of your friend’s headset to select it. Next, tap the trash can icon in the bottom right of the app to remove your friend. Press the return arrow in the bottom left to save the changes to your list. Note: The app will update the list on your LATITUDE S1 but it will not be updated on your friend’s list which will cause an error message when your friend attempts to connect to your LATITUDE S1.