FULL WARRANTY

LIMITED PRODUCT WARRANTY, DISCLAIMERS, AND LIMITATIONS

Limited Warranty

Limited Warranty

Sena Technologies, Inc. (“Sena”) guarantees the product quality based on the technical specification stated in the product manual, and data regarding product warranty. Here, product warranty extends to the product only.

Warranty Period

Sena warrants the products shall conform to and perform in accordance with published technical specifications and the accompanying written materials, and shall be free of defects in materials and workmanship, from the date of purchase by the first consumer purchaser of the product in accordance with the chart below:

Product CategoryLevelWarranty Period-PlanProducts
Motorcycles > HelmetBasicHelmet integrity – 2 years
Electronics - 2 years
Outrush Series
Outstar Series
StandardHelmet integrity – 3 years
Electronics - 2 years
Savage
Momentum Series
Cavalry
PremiumHelmet integrity – 5 years
Electronics - 3 years
Impulse
Stryker
Motorcycles > CommunicationBasic2 years3S Plus Series
SMH Series
Standard2 years10 Series
20 Series
30K
Premium3 years50 Series (50S-02, 50R-02, 50S-02D, 50R-02D)
Motorcycles > CameraBasic2 years10C Pro
Prism Series
Standard2 years10C EVO
Premium3 years50C
Cycling > HelmetBasicHelmet integrity – 1 year
Electronics - 1 year
X1 Series
StandardHelmet integrity – 2 years
Electronics - 2 years
R1 Series
M1 Series
R2 Series
Rumba
Cycling > CommunicationBasic2 yearspi
Standard2 yearsSPH10
Expand Series
Outdoor > AllStandardHelmet integrity – 2 years
Electronics - 2 years
Latitude Series
Industrial > AllStandardElectronics - 2 yearsTufftalk Series

 

The PowerPro Mount and Powerbank devices have a Warranty Period of only one (1) year from the date of purchase by the first consumer purchaser of these products. 

Termination

Quality warranty of the product becomes effective on the date of initial purchase. In addition, the quality warranty of the product expires when the warranty period expires. However, in the following cases, the warranty will be terminated prematurely.

  • In the event the product has been sold or transferred to a third party.
  • In the event the manufacturer's name, serial number, product label, or other markings have been modified or removed.
  • In the event any unauthorized person has tried to disassemble, repair, or modify the product.

Notice and Waiver

By buying and using this product, you relinquish considerable legal rights including any claim for compensation for damages. Therefore, be certain to read and understand the following terms and conditions before using the product. Use of this product will constitute consent to this agreement, and forfeiture of rights to all claims. If you do not consent to all the terms and conditions of this agreement, return the product for a refund.

  1. You must completely understand and accept all risks (including those occurring due to any careless behavior of yours or others) which may occur during the use of this product.
  2. You are responsible for ensuring that your medical condition permits usage of the product and that you are in sufficient physical condition for using any device which can be used with it. In addition, you must ensure that the product does not limit your abilities and that you are able to use it safely.
  3. You must be an adult who can take responsibility for using the product.
  4. You must read and understand the following warnings and alerts:
    • Sena, together with employees, managers, partners, subsidiaries, representatives, agents, supporting firms and suppliers, sole sellers of Sena (collectively referred to as “the company”) recommend that, before using the product and similar devices of any brands including its derivative models, you collect any relevant information in advance and be entirely prepared in terms of weather, traffic situation, and road conditions.
    • When you use the product while you operate any vehicle or equipment such as motorcycles, scooters, mopeds, ATVs, or quad-bikes (hereinafter called “transportation means”), you need to follow the safety precautions provided by the manufacturer of the vehicle.
    • When you use the product, use good judgment; never use it under the influence of alcohol.
  5. You must read and completely understand all terms and conditions of legal rights and warnings that are involved in using the product. In addition, usage of the product constitutes acceptance of all terms and conditions regarding waiver of rights.

Warranty Exclusions

Reasons for Limited Liabilities

If you do not return the product after purchasing it, you relinquish all rights to liabilities, loss, claims, and claims for reimbursement of expenses (including attorney's fees). Therefore, Sena will not be liable for physical injury, death, or any loss or damage of transportation means, possessions, or assets which belong to you or third parties that may have occurred while you use the product. Further, Sena will not be liable for any substantial damage not related to the condition, environment, or malfunction of the product. All risks related with the operation of the product depend entirely on the user regardless of its use by the initial purchaser of a third party. Use of this product may violate local or national laws. In addition, be aware once again that correct and safe use of the product is entirely your responsibility.

Limitation of Liability

TO THE FULL EXTENT ALLOWED BY LAW, SENA EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF SENA OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT SENA’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE. IN ANY CASE, THE TOTAL COMPENSATION LIABILITIES OF SENA OR ITS SALES AGENTS SHALL NOT EXCEED THE PRICE PAID FOR THE PRODUCT BY THE PURCHASER.

Liabilities Disclaimer

In addition to damages that may occur due to the use of the product, Sena will not be liable for damages of the product that occur due to the following events.

  • In the event the product is misused or used for purposes other than its intended purposes.
  • In the event the product is damaged because the user does not follow the content of the product manual.
  • In the event the product is damaged because it has been left unattended or has undergone any other accident.
  • In the event the product is damaged because the user has used any parts or software which are not provided by the manufacturer.
  • In the event the product is damaged because the user has disassembled, repaired, or modified it in such way as is not explained in the product manual.
  • In the event the product is damaged by a third party.
  • In the event the product is damaged due to Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disasters)
  • In the event the surface of the product is damaged by use.

Warranty Service

To obtain product warranty service, send the defective product, at your expense, to the manufacturer or the seller along with proof of purchase (a receipt that shows the purchase date, a product registration certificate of the Website, and other relevant information). Take necessary measures to protect the product. In order to get a refund or replacement, you must include the whole package as it was purchased. Sena will provide free-of-charge repair or replacement service for the product when product defects occur within the scope of the product warranty or water damage for communication devices due to excessive weather conditions occurring during the warranty period.