Frequently Asked Questions

Before installing the SPH10H-FM, remove the main unit from the earpad.

1. Pull the connector cover upward to unlock the connector and pull out the speaker cable.

2. Slide upward the main unit to remove from the earpad.

3. Insert the two plastic tabs of the SPH10H-FM on the headset earpads into the left and right side of your helmet. You may use the tab insertion tool located in the package to help insert the plastic tabs into your helmet. Place the tab insertion tool against the tab side with hook and loop fastener. Insert the tab and tab insertion tool at the same time into the helmet. When the tab is in the proper position, slide the tab insertion tool out. The hook and loop fastener will now hold the tab securely in place.

4. Pass through the Y strap of the helmet into the guide strap of the earpads.

5. Attach the main unit to the earpad. Insert the main unit on the earpad until you feel the click that signals a secure attachment.

6. Insert the speaker cable connector over the Y strap into the main unit and push the connector cover down to lock the connector in place.

7. Please make sure that one of the headset earpads with the microphone is located on the left side of your helmet.

8. Tuck in the cable that connects left and right earpads, between the helmet shell and protective padding or inside the helmet.

 

To power on and off the headset, you don’t need to press and hold any button for several seconds. Just short press the Jog Dial and the Phone Button simultaneously, and you will get quick on-and-off convenience.

Powering On
Press the Jog Dial and the Phone Button at the same time for about 1 second to power on. The blue LED turns on and you will hear ascending beeps.


Powering Off
Just short press the Jog Dial and the Phone Button simultaneously, you don’t need to press and hold for a few seconds. The red LED turns on for a while until it turns off completely and you will hear descending beeps.

You can easily adjust the volume by rotating the Jog Dial. You will hear a beep when the volume reaches maximum or minimum level. The volume is set and maintained independently at different levels for each audio source even when you turn off and on the headset. For example, once you set the volume for mobile phone handsfree, it will not change even if you adjust the volume when you hear Bluetooth MP3 music. So you can always maintain the preferred optimum volume level for each audio source.

Button Functions

 

 

1. To restore the SPH10H-FM to factory default settings, press and hold the Phone Button for 12 seconds until the LED shows solid red and you hear double beeps. You will hear a voice prompt saying “Factory reset”.

2. Within 5 seconds, press the Jog Dial to confirm reset. The headset will be restored to factory setting and switched off automatically. You will hear a voice prompt saying “Headset reset, good-bye”.

3. If you don’t press the Jog Dial within 5 seconds, the reset attempt is canceled and the headset returns to stand-by mode. You will hear a voice prompt saying, “Canceled”.

When the SPH10H-FM is not working properly or is in faulty status for any reason, you may reset by pushing the pin-hole reset button at the back of the headset main unit. Insert a paper clip into the reset pin-hole and press the reset button for a second with light pressure. The SPH10H-FM will be switched off after which time, you have to turn the system back on and try again. However, this will not restore the headset to factory default settings.

 

FUNCTION PRIORITY

The SPH10H-FM operates in the following order of priority:

Mobile phone (highest)
Intercom
Music sharing by Bluetooth stereo music FM Radio
Bluetooth stereo music (lowest)

A lower priority function is always interrupted by a higher priority function. For example, stereo music is interrupted by intercom call, and intercom conversation is interrupted by incoming mobile phone call.

HFP for Phone Call Only

1. Turn on the headset and press the Phone Button for 5 seconds until the LED flashes red and blue alternately and you hear multiple beeps.

2. Within 2 seconds, tap the Phone Button again, then the LED turns to blue flashing and the beeps turn to multiple mid-tone beeps. You will hear a voice prompt saying “Phone selective pairing”.

3. Search for Bluetooth devices on your smartphone. Select the Sena SPH10H-FM in the list of devices detected on your phone.

4. Enter 0000 for the PIN. Some smartphones may not ask for PIN.

Mobile Phone Pairing

1. Turn on the SPH10H-FM and press the Phone Button for 5 seconds until the LED flashes red and blue alternately and you hear multiple beeps. You will hear a voice prompt saying “Phone pairing”.

2. Search for Bluetooth devices on your mobile phone. Select the Sena SPH10H-FM in the list of the devices detected on the mobile phone.

3. Enter 0000 for the PIN. Some mobile phones may not ask for the PIN.

4. The mobile phone confirms that pairing has completed and the SPH10H-FM is ready to use. You will hear a voice prompt from the SPH10H-FM saying “Your headset is paired”.

5. If the pairing process is not completed within three minutes, the SPH10H-FM will return to stand-by mode.

A2DP Stereo Music Only

1. Turn on the headset and press the Phone Button for 5 seconds until the LED flashes red and blue alternately and you hear multiple beeps.

2. Within 2 seconds, tap the Jog Dial again, then the LED turns to red flashing and the beeps turn to double mid-tone beeps. You will hear a voice prompt saying “Media selective pairing”.

3. Search for Bluetooth devices on your smartphone. Select the Sena SPH10H-FM in the list of devices detected on your phone.

4. Enter 0000 for the PIN. Some smartphones may not ask for PIN.

Multipoint Pairing

Typical Bluetooth headsets can connect with only one HFP (Hands-Free Profile) device, but multipoint pairing allows the headset to connect with two HFP devices at the same time. So, when you already have a mobile phone connected with the SPH10H-FM, you can also pair and connect a second mobile phone or other HFP devices such as GPS or Sena SR10, Bluetooth adapter.

1. To pair the second mobile phone, press the Jog Dial for 5 seconds again until the red LED is rapidly flashing and you hear multiple beeps.

2. Within 2 seconds, tap the Phone Button again, then the LED turns to blue flashing and the beeps turn to high tone double beeps. You will hear a voice prompt saying “Multipoint pairing”.

3. Search for Bluetooth devices on your mobile phone. Select the Sena SPH10H-FM in the list of the devices detected on the mobile phone.

4. Enter 0000 for the PIN. Some mobile phones may not ask for the PIN.

5. The mobile phone confirms that pairing has completed and the SPH10H-FM is ready to use. You will hear a voice prompt from the SPH10H-FM saying “Your headset is paired”.

 

You can quickly make a phone call by using the voice speed dial menu.

1. To enter into the voice speed dial menu, double tap the Phone Button and you will hear a mid-tone single beep and a voice prompt saying “Speed dial”.

2. Rotate the Jog Dial clockwise or counter-clockwise to navigate between the menus. You will hear voice prompts for each menu items.

3. Tap the Phone Button or the Jog Dial to select a voice menu among the followings:

(1) Last number redial
(2) Speed dial 1
(3) Speed dial 2
(4) Speed dial 3
(5) Cancel

4. After selecting the last number redial menu, you will hear a voice prompt saying “Last number
redial”. Then, to redial the last phone call number, tap the Phone Button or the Jog Dial.

5. To call one of the speed dials, rotate the Jog Dial clockwise or counter-clockwise to navigate between the menus until you hear a voice prompt saying “Speed dial (#)”. Then, tap the Phone
Button or the Jog Dial.

6. If you want to exit the speed dial immediately, rotate the Jog Dial until you hear a voice prompt
saying “Cancel”, and tap the Phone Button or the Jog Dial. If any button is not pressed within 15
seconds, the SPH10H-FM will exit the voice speed dial menu and goes back to stand-by mode.

 

Mobile Phone Call Making and Answering

1. When you have an incoming call, simply tap the Phone Button or the Jog Dial to answer the call.

2. You can also answer the incoming call by loudly speaking any word of your choice if Voice Activated Phone Answering is enabled.

3. To end a call, tap the Phone Button or press the Jog Dial for 2 seconds until you hear a beep, or wait for the called person to end the call.

4. To reject a call, press the Jog Dial for 2 seconds until you hear a beep while the phone is ringing.

5. To transfer a call between the mobile phone and the headset during the phone conversation, press the Phone Button for 2 seconds until you hear a beep.

6. There are several ways to make a phone call:

- Enter numbers on your mobile phone keypad and make a call. Then the call is automatically transferred to the headset.
- For some older mobile phones which do not automatically transfer calls to the headset, press the Phone Button after entering phone numbers on the mobile phone keypad.
- Tap the Phone Button in stand-by mode to activate the voice dialing of your mobile phone. For this, the voice dialing feature must be available on the mobile phone. Refer to your mobile phone manual for further instruction.

You can listen to stereo music from your Bluetooth wireless audio device. The Bluetooth audio device must be paired with the SPH10H-FM. The SPH10H-FM supports the Audio/Video Remote Control Profile (AVRCP), so if your Bluetooth audio device also supports the AVRCP, you can use the SPH10H-FM to remotely control music playback. You not only can adjust the volume but also use the functions such as play, pause, next track and previous track.

1. To adjust the volume, rotate the Jog Dial.

2. To play or pause music, press and hold the Jog Dial for 1 second until you hear a double beep.

3. To track forward or track back, rotate while pressing the Jog Dial clockwise or counter clockwise.

 

You can start sharing music with an intercom friend using Bluetooth stereo music during a two-way intercom conversation. When you terminate music sharing, you can go back to the intercom conversation. To start or terminate sharing music, press and hold the Jog Dial for 1 second during an intercom conversation until you hear a double beep and you and your intercom friend will listen to or terminate sharing music. To track forward or track back, rotate while pressing down the Jog Dial clockwise or counter clockwise.

If this feature is enabled, you can initiate an intercom conversation with the last connected intercom friend by speaking any word loudly enough.The most effortless way to trigger intercom VOX is to blow into the microphone as if blowing dust off the microphone. If you start an intercom conversation by VOX, the intercom terminates automatically when you and your intercom friend remain silent for 20 seconds. However, if you manually start an intercom conversation by tapping the Jog Dial, you have to terminate the intercom conversation manually. However, even when this feature is enabled, if you terminate intercom conversation manually with the Jog Dial, you are not able to start intercom by voice temporarily. In this case, you have to tap the Jog Dial to restart the intercom. This is to prevent repeated unintentional intercom connections by strong wind noise.
If you tap the Jog Dial to start an intercom conversation, it is not terminated by 20 seconds of silence. After turning SPH10H-FM off and on, you can start intercom by voice again.

You can enable/disable this feature in the configuration menu.

Pairing with Other SPH10H-FM Headsets for Intercom Conversation

The SPH10H-FM can be paired with up to three other headsets for Bluetooth intercom conversation.

1. Turn on the two SPH10H-FM headsets (A and B) that you would like to pair with each other.

2. Press and hold the Jog Dial of the headset A and B for 5 seconds until red LEDs of the both units start to flash rapidly. You will hear a voice prompt saying “Intercom pairing”.

3. Simply tap the Jog Dial of any one of the two headsets A or B (It doesn’t matter that you choose A or B.) and wait until the LEDs of both headsets turn to blue and intercom connection is automatically established. The two SPH10H-FM headsets A and B are paired with each other for intercom conversation. If the pairing process is not completed within one minute, the SPH10H-FM will return to stand-by mode.

4. You can make other pairings between the headset A and C, and between the headset A and D by following the same procedure as above.

5. The intercom pairing queue is ‘Last-Come, First- Served’. If a headset has multiple paired headsets for intercom conversations, the last paired headset is set as first intercom friend. The previous intercom friend becomes second intercom friend, and third intercom friend.

 

Four-way Universal Intercom

You may make a four-way Universal Intercom connection with a couple of different configurations, 1) three SPH10HFMs and one non-Sena Bluetooth headset or 2) two SPH10H-FMs and two non-Sena Bluetooth headsets. You may have a couple of other four-way Universal Intercom configurations, 1) your headset (A), a non- Sena Bluetooth headset (B), another SPH10H-FM (C), and a non-Sena Bluetooth headset (D), 2) your headset (A), a non-Sena Bluetooth headset (B), and two other SPH10H-FM headsets (C and D). You may make the four-way Universal Intercom call the same way as a normal four-way intercom call.

Start and End Two-way Intercom

1. You can start an intercom conversation with one of any intercom friends by tapping the Jog Dial: single tapping to intercom with the first intercom friend, double tapping with the second intercom friend, and triple tapping with the third intercom friend.

2. To terminate an intercom conversation, single tap the Jog Dial. Any intercom connection with
any intercom friend will be terminated by a single tapping. A double or triple tapping will do nothing in this case.

 

 

 

Start Three-way Intercom

You (A) can have a three-way conference intercom with two other SPH10H-FM friends (B & C) by establishing two intercom connections at the same time. While a three-way conference intercom is in progress, mobile phone connection of all three participants would be temporarily disconnected, but as soon as the conference intercom terminates or one of the participants leaves the intercom, all mobile phones would be automatically reconnected. During the conference intercom, if you have an incoming mobile phone call, terminate the conference intercom to automatically reconnect the mobile phone and receive the call.

1. You (A) need to be paired with two other friends (B & C) for three-way conference intercom.

2. Start an intercom conversation with one of the two friends in your intercom group. For example,
you (A) may start an intercom conversation with the intercom friend (B). Or intercom friend (B) may start an intercom call with you (A).

 

3. The second intercom friend (C) may join the intercom by making an intercom call to you (A).

4. Now you (A) and two SPH10H-FM intercom friends (B & C) are having a three-way conference
intercom.

Start Four-way Intercom

You can have four-way conference intercom with three other SPH10H-FM users by adding one more intercom participant to the three-way intercom. While you are having three-way intercom, a new participant (D), who is an intercom friend of your intercom friend (C), may join the conference intercom by making an intercom call to your intercom friend (C). Please note that in this case, the new participant (D) is an intercom friend of (C), not of you (A).

 

Three-way Universal Intercom

You may make a three-way Universal Intercom connection with two SPH10H-FMs and one non-Sena Bluetooth headset. If the intercom connection is made, all headsets connected cannot use the mobile phone call function since the connection between the headset and the phone is disconnected temporarily. If you disconnect the intercom call, the mobile phone connection is made again automatically so that you can use a mobile phone call function. During the intercom call, you cannot pick up the incoming phone call since it is disconnected, however, you can pick it up if you disconnect the intercom call.

1. You (A) need to be paired with non-Sena Bluetooth headset (B) and another SPH10H-FM headset (C) for the three-way conference intercom.

2. Start an intercom conversation with non-Sena Bluetooth headset (B) in your intercom group. For example, you (A) may start an intercom conversation with non-Sena Bluetooth headset (B). The non-Sena Bluetooth headset (B) may also start an intercom call with you (A).

3. The other SPH10H-FM (C) may join the intercom by making an intercom call to you (A).

4. Now you (A), non-Sena Bluetooth headset (B), and the other SPH10H-FM (C) are having a three-way conference intercom.

 

Universal Intercom Pairing

The SPH10H-FM can be paired with non-Sena Bluetooth headsets for Bluetooth intercom conversation. You can pair the SPH10H-FM with only one non-Sena Bluetooth headset; if you pair with a different non-Sena Bluetooth headset, the previous pairing list will be removed.

1. Turn on the SPH10H-FM and a non-Sena Bluetooth headset which you want to pair with.

2. Press and hold the Jog Dial on the SPH10H-FM for 8 seconds until the blue LED flashes rapidly. You will hear a voice prompt saying “Universal intercom pairing”.

3. Perform the operation required for handsfree pairing on the non-Sena Bluetooth headset (refer to the users’ manual of the headsets you want to use). The SPH10H-FM will automatically perform pairing with non-Sena Bluetooth headsets in pairing mode.

Intercom and Mobile Phone Call

1. When you have an incoming mobile phone call during an intercom conversation, you will hear a
ring tone. You can choose whether to 1) answer the mobile phone call and stop the intercom
conversation, or 2) reject the phone call and stay on the intercom conversation.

a. To answer the phone call and stop the intercom conversation, tap the Jog Dial or the Phone
Button. When you hang up the phone call, the intercom will automatically be recovered.

b. To reject the phone call and stay on the intercom conversation, press the Jog Dial for 2 seconds
until you hear a beep. Unlike other motorcycle Bluetooth headsets, this prevents a user from being dropped out of an intercom conversation by an incoming mobile call.

2. When you have an incoming intercom call during a mobile phone call, you will hear 4 high tone beeps, alerting you that there is an incoming intercom call. You will also hear a voice prompt saying “Intercom requested”. In this case, the intercom call does not override the mobile phone call because intercom has lower priority than mobile call. You have to hang up the mobile phone call to make or receive an intercom call.

The SPH10H-FM can be paired with non-Sena Bluetooth headsets for Bluetooth intercom conversation. You can pair the SPH10H-FM with only one non-Sena Bluetooth headset; if you pair with a different non-Sena Bluetooth headset, the previous pairing list will be removed.

1. Turn on the SPH10H-FM and a non-Sena Bluetooth headset which you want to pair with.

2. Press and hold the Jog Dial on the SPH10H-FM for 8 seconds until the blue LED flashes rapidly.
You will hear a voice prompt saying “Universal intercom pairing”.

3. Perform the operation required for handsfree pairing on the non-Sena Bluetooth headset (refer
to the users’ manual of the headsets you want to use). The SPH10H-FM will automatically perform
pairing with non-Sena Bluetooth headsets in pairing mode.

Region Selection

You can select proper FM frequency region from Sena device manager. With the region setting, you may optimize seek function to avoid unnecessary frequency range (Factory default: worldwide).

 

FM Radio On/Off

To turn on the FM radio, press and hold the Phone Button for 2 seconds until you hear a mid-tone double beep sound. You will then hear a voice prompt saying “FM on”. In order to turn off the FM radio, press and hold the Phone Button for 2 seconds until you hear a voice prompt saying “FM off”. When you power off, the SPH10H-FM will remember the last station frequency. When you power on, the last station frequency will be playing.

Temporary Preset

With the temporary preset function, you may temporarily preset stations automatically without
changing the existing preset stations. Tap the Phone Button three times which will automatically scan for 10 temporary preset stations. The temporary preset stations will be cleared when the system is powered off.

Scan and Save

“Scan” is the function that searches from the current station frequency upward for stations in a whole range of FM frequencies. To use the scan function, please follow the procedures below:

1. Double tap the Phone Button. Then the current station frequency moves upward to find other
station frequencies.

2. If the tuner finds a station, it stays at the station frequency for 8 seconds, then scanning to the next station frequency.

3. Scan function stops when you double tap the Phone Button again.

4. To save a station while scanning frequencies, tap the Phone Button when at that station. You will hear a voice prompt from the SPH10H-FM saying “Save preset (#)”. The station will be saved as the next preset number.

5. All stations preset during “Scan”, will overwrite previously set stations.

6. To stop scan function, double tap the Phone Button.

 


“Seek” is the function that searches from stationto station frequencies. To use the “Seek” function, please follow the procedure below:

1. Rotate while pressing the Jog Dial clockwise to search up the station dial or counter clockwise to search down the station dial.

2. If the tuner finds a station while searching frequencies, it stops the seek function.

3. To save the current station, press and hold the Jog Dial for 2 seconds until you hear a voice prompt saying “Preset (#)”.

4. Rotate the Jog Dial clockwise or counter clockwise, in order to select which preset number you want for that specific station, up to 10 preset stations. (You may cancel the preset operation by waiting approximately 10 seconds. You will then hear “Save preset cancelled”. You can also rotate the Jog Dial clockwise or counter clockwise until you hear “Cancel”. Tap the Jog Dial to confirm cancellation. You will then hear “Save preset cancelled”).

5. To save the current station, tap the Jog Dial again. You will then hear a voice prompt saying “Save preset (#)”.

6. To delete the saved station in the preset number, tap the Phone Button. You will then hear a voice prompt saying “Delete preset (#)”.

RDS AF allows a receiver to re-tune to a different frequency providing the same station has an additional frequency. In RDS AF, the receiver will “re-tune” to the second frequency location when the first signal becomes too weak. With RDS AF enabled on the receiver, a radio station with more than one frequency can be used.

This feature can enabled in the configuration menu.

Note:
RDS feature may be available when radio channel station provides equivalent service.

You can disable voice prompts by configuration setting, but the following voice prompts are always on.
- Voice prompts for configuration setting menu
- Voice prompts for battery level indicator
- Voice prompts for factory reset

You can disable this feature in the configuration menu.

When Advanced Noise Control is enabled, the background noise is reduced during an intercom conversation. When it is disabled, the background noise is mixed with your voice during intercom.

You can enable/disable this feature in the configuration menu.

You can set the configuration of the SPH10H-FM by the voice menu instruction as below.

1. To enter into voice configuration menu, press and hold the Jog Dial for 12 seconds until the LED shows solid blue and you hear high tone double beeps. You will also hear a voice prompt saying “Configuration menu”.

2. Rotate the Jog Dial clockwise or counter-clockwise to navigate between the menus. You will hear voice prompts for each menu items as below.

3. You can enable the feature or execute the command by tapping the Phone Button, or disable the feature by tapping the Jog Dial.

4. If any button is not pressed within 10 seconds, the SPH10H-FM will exit the configuration and goes back to stand-by.

5. If you want to exit the configuration immediately, rotate the Jog Dial until you hear a voice prompt, “Exit configuration”, and tap the Phone Button.

The voice prompt for each menu item is as below:

 

Enabling/Disabling Voice Activated Phone Answering

If this feature is enabled, you can answer incoming calls by simply saying a word loudly enough. For example, when you hear a series of beeps for an incoming call, you can answer the phone by saying “Hello” or any other word loudly. This is enabled from the factory but
you can disable this. If this mode is disabled, you have to tap the Jog Dial or the Phone Button to answer an incoming call.

This feature can be enabled/disabled in the configuration menu.

 

Sidetone is the sound of your own voice as picked up by your headset’s microphone and reproduced in your own ear, by your own speaker. It helps you to naturally speak at the correct level according to varying helmet noise conditions. If this feature is enabled, you can hear
what you are speaking during an intercom conversation or a phone call.

This feature can be enabled/disabled in the configuration menu.

• To charge the SPH10H-FM, use the USB power and data cable included in the package by plugging into computer’s USB port or USB wall charger. USB wall charger is not included in the package, but you can use any USB wall charger in the market.

• The USB power and data cable is also used for firmware upgrade of the SPH10H-FM.

• You can use any of the standard micro-USB cables which is mostly adopted by smartphones and general Bluetooth headsets manufacturers.

• The charging LED beside the charging port turns on red while charging, and turns to blue when the headset is fully charged. It takes about 2.5 hours to be fully charged.

• You can use the SPH10H-FM while charging. It is especially helpful when you use a cigarette charger for a long road trip.

Checking the Battery Level

You can check the battery level in two different ways when the headset is powering on.

LED Indicator

When the headset is powering on, the red LED flashes rapidly indicating the battery level.

4 flashes = High, 70~100%
3 flashes = Medium, 30~70%
2 flashes = Low, 0~30%

Voice Prompt Indicator

When you power on the headset, keep pressing the Jog Dial and Phone Button simultaneously for about 3 seconds until you hear high tone triple beeps. Then you will hear voice prompt indicating the battery level. However, if you release the buttons as soon as the headset turns on, you will not hear the voice prompt of battery level indication.

The SPH10H-FM supports firmware upgrade function. Please visit Sena Bluetooth web site at www.sena.com to check the latest software downloads.