Frequently Asked Questions

Button location for SMH5:

 

To power On press the Jog Dial and the Phone Button at the same time for about 1 second to power on. The blue LED turns on and you will hear ascending beeps.

To power Off just short press the Jog Dial and the Phone Button simultaneously, you don’t need to press and hold for a few seconds. The red LED turns on for a while until it turns off completely and you will hear
descending beeps.

You can easily adjust the volume by rotating the Jog Dial. You will hear a beep when the volume reaches maximum or minimum level. The volume is set and maintained independently at different levels for each audio source even when you turn off and on the headset. For example, once you set the volume for mobile phone handsfree, it will not change even if you adjust the volume when you hear Bluetooth MP3 music. So you can always maintain the preferred optimum volume level for each audio source

 

  1. To restore the SMH5 to factory default settings, press and hold the Phone Button for 12 seconds until the LED shows solid red and you hear high tone double beeps. You will also hear a voice prompt
    saying “Factory reset”.
  2. Within 5 seconds, press the Jog Dial to confirm reset. The headset will be restored to factory setting and switched off automatically. You will hear a voice prompt saying “Headset reset, good-bye”.
  3. If you don’t press the Jog Dial within 5 seconds, the reset attempt is canceled and the headset returns to stand-by mode. You will hear a voice prompt saying, “Canceled”.

When the SMH5 is not working properly or is in faulty status for any reason, you may reset by pushing the pin-hole reset button at the back of the headset main unit. Insert a paper clip into the reset pinhole and press the reset button for a second with light pressure. The SMH5 will be switched off after which time, you have to turn the system back on and try again. However, this will not restore the headset to factory default settings.

The SMH5 operates in the following order of priority:

Mobile Phone (Highest)
Intercom
Music sharing by Bluetooth stereo music
Bluetooth Stereo Music (Lowest)

A lower priority function is always interrupted by a higher priority function. For example, stereo music is interrupted by intercom call, and intercom conversation is interrupted by incoming mobile phone call.

Go to the SMH5 Configuration Menu. To delete all Bluetooth pairing information of the SMH5, rotate the Jog Dial until you hear a voice prompt saying “Delete all pairings”, and tap the Phone Button to confirm. Tapping the Jog Dial is not available for this setting.

 

HFP for Phone Calls Only:

1. Turn on the headset and press the Phone Button for 5 seconds
until the LED flashes red and blue alternately and you hear multiple
beeps.

2. Within 2 seconds, tap the Phone Button again, then the LED turns
to blue flashing and the beeps turn to multiple mid-tone beeps.
You will hear a voice prompt saying “Phone selective pairing”.

3. Search for Bluetooth devices on your smartphone. Select the Sena
SMH5 in the list of devices detected on your phone.

4. Enter 0000 for the PIN. Some smart phones may not ask for PIN.

A2DP Stereo Music Only:

1. Turn on the headset and press the Phone Button for 5 seconds
until the LED flashes red and blue alternately and you hear multiple
beeps.

2. Within 2 seconds, tap the Jog Dial again, then the LED turns to
red flashing and the beeps turn to double mid-tone beeps. You will
hear a voice prompt saying “Media selective pairing”.

3. Search for Bluetooth devices on your smartphone. Select the Sena
SMH5 in the list of devices detected on your phone.

4. Enter 0000 for the PIN. Some smartphones may not ask for PIN.

You can simultaneously use two mobile phones which use the mobile phone profile.

1. To pair the second mobile phone, press the Jog Dial for 5 seconds again until the red LED is rapidly flashing and you hear multiple beeps.

2. Within 2 seconds, tap the Phone Button again, then the LED turns to blue flashing and the beeps turn to high tone double beeps. You will hear a voice prompt saying “Multipoint pairing”.

3. Search for Bluetooth devices on your mobile phone. Select the Sena SMH5 in the list of the devices detected on the mobile phone.

4. Enter 0000 for the PIN. Some mobile phones may not ask for the PIN.

5. The mobile phone confirms that pairing has completed and the SMH5 is ready to use. You will hear a voice prompt from the SMH5 saying “Your headset is paired”.

To pair your phone to the SMH5 please follow these steps:

1. Turn on the SMH5 and press the Phone Button for 5 seconds until the LED flashes red and blue alternately and you hear multiple beeps. You will hear a voice prompt saying “Phone pairing”.

2. Search for Bluetooth devices on your mobile phone. Select the Sena SMH5 in the list of the devices detected on the mobile phone.

3. Enter 0000 for the PIN. Some mobile phones may not ask for the PIN.

4. The mobile phone confirms that pairing has completed and the SMH5 is ready to use. You will hear a voice prompt from the SMH5 saying “Your headset is paired”.

5. If the pairing process is not completed within three minutes, the SMH5 will return to stand-by mode.

 

If this feature is enabled, you can answer incoming calls by simply saying a word loudly enough. For example, when you hear a series of beeps for an incoming call, you can answer the phone by saying “Hello” or any other word loudly.

This is enabled from the factory but you can disable this. If this mode is disabled, you have to tap the Jog
Dial or the Phone Button to answer an incoming call.

To disable this feature go to the SMH5 Configuration Menu

You can quickly make a phone call by using the voice speed dial
menu.

1. To enter into the voice speed dial menu, double tap the Phone Button and you will hear a mid-tone single beep and a voice prompt saying “Speed dial”.

2. Rotate the Jog Dial clockwise or counter-clockwise to navigate between the menus. You will hear voice prompts for each menu item.

3. Tap the Phone Button or the Jog Dial to select a voice menu among the followings:

(1) Last number redial
(2) Speed dial 1
(3) Speed dial 2
(4) Speed dial 3
(5) Cancel

4. After selecting the last number redial menu, you will hear a voice prompt saying “Last number redial”. Then, to redial the last phone call number, tap the Phone Button or the Jog Dial.

5. To call one of the speed dials, rotate the Jog Dial clockwise or counter-clockwise to navigate between the menus until you hear a voice prompt saying “Speed dial (#)”. Then, tap the Phone Button or the Jog Dial.

6. If you want to exit the speed dial immediately, rotate the Jog Dial until you hear a voice prompt saying “Cancel”, and tap the Phone Button or the Jog Dial. If any button is not pressed within 15
seconds, the SMH5 will exit the voice speed dial menu and goes back to stand-by mode.

 

Mobile Phone Call Making and Answering

1. When you have an incoming call, simply tap the Jog Dial or the Phone Button to answer the call.

2. You can also answer the incoming call by loudly speaking any word of your choice if Voice Activated Phone Answering is enabled.

3. To end a call, tap the Jog Dial or the Phone Button, or wait for the called person to end the call.

4. To reject a call, press the Jog Dial for 2 seconds until you hear a beep while the phone is ringing.

5. To transfer a call between the mobile phone and the headset during the phone conversation, press the Phone Button for 2 seconds until you hear a beep.

6. There are several ways to make a phone call:

• Enter numbers on your mobile phone keypad and make a call. Then the call is automatically transferred to the headset.
• For some older mobile phones which do not automatically transfer calls to the headset, press the Phone Button after entering phone numbers on the mobile phone keypad.
• Tap the Phone Button in stand-by mode to activate the voice dialing of your mobile phone. For this, the voice dialing feature must be available on the mobile phone. Refer to your mobile
phone manual for further instruction.

You can start sharing music with an intercom friend using Bluetooth stereo music during a two-way intercom conversation. When you terminate music sharing, you can go back to the intercom conversation. To start or terminate sharing music, press and hold the Jog Dial for 1 second during an intercom conversation until you hear a double beep and you and your intercom friend will listen to or terminate sharing music. To track forward or track back, rotate while pressing down the Jog Dial clockwise or counter clockwise.

Note:
1. Both you and your intercom friend can remotely control music playback during music sharing such as track forward and track back.
2. When you have an incoming call, make a phone call, or hear the turn-by-turn voice instruction of GPS during music sharing, the function will be paused.
3. In order to share music, make sure that you update both headsets with the firmware that has the music sharing feature, and enable the EDR setting in the Sena Device Manager.

You can listen to stereo music by Bluetooth wireless stereo. The Bluetooth audio device must be paired with the SMH5 by following the Bluetooth Stereo Device Pairing instructions described in the previous chapter. The SMH5 supports the Audio/Video Remote Control Profile (AVRCP), so if your Bluetooth audio device also supports the AVRCP, you can use the SMH5 to remotely control music playback. So, you not only can adjust the volume but also use the functions such as play, pause, next track and previous track.

• To adjust the volume, rotate the Jog Dial.

• To play or pause music, press and hold the Jog Dial for 1 second
until you hear a double beep.

• To track forward or track back, rotate while pressing the Jog Dial
clockwise or counter clockwise.

 

The SMH5 can be paired with up to three other headsets for Bluetooth Intercom conversation.

1. Turn on the two SMH5 headsets (A and B) that you would like to pair with each other.

2. Press and hold the Jog Dial of the headset A and B for 5 seconds until red LEDs of the both units start to flash rapidly. You will hear a voice prompt saying “Intercom pairing”.

3. Simply tap the Jog Dial of any one of the two headsets A or B (It doesn’t matter that you choose A or B) and wait until the LEDs of both headsets turn to blue and intercom connection is automatically established. The two SMH5 headsets A and B are paired with each other for intercom conversation. If the pairing process is not completed within one minute, the SMH5 will return to stand-by mode.

 

You can have an intercom conversation with non-Sena Bluetooth headsets using the Universal Intercom function. Non-Sena Bluetooth headsets can be connected to the Sena Bluetooth headset if they support the Bluetooth Hands-Free Profile (HFP). The working distance may differ depending on the performance of Bluetooth headset that it is connected to. In general, it is shorter than normal intercom distance since it uses the Bluetooth Hands-Free Profile.

Universal Intercom Pairing

The SMH5 can be paired with non-Sena Bluetooth headsets for Bluetooth intercom conversation. You can pair the SMH5 with only one non-Sena Bluetooth headset; if you pair with a different non-Sena Bluetooth headset, the previous pairing list will be removed.

1. Turn on the SMH5 and a non-Sena Bluetooth headset which you want to pair with.

2. Press and hold the Jog Dial on the SMH5 for 8 seconds until the blue LED flashes rapidly. You will hear a voice prompt saying “Universal intercom pairing”.

3. Perform the operation required for handsfree pairing on the non- Sena Bluetooth headset (refer to the users’ manual of the headsets you want to use). The SMH5 will automatically perform pairing with non-Sena Bluetooth headsets in pairing mode.

 

Two-way Universal Intercom

You can initiate the Universal Intercom connection with non-Sena Bluetooth headsets using the same intercom connection method as you would between other Sena headsets. You may single tap the Jog
Dial to begin an intercom conversation with the first intercom friend, double tap with the second intercom friend, and triple tap with the third intercom friend.

Non-Sena Bluetooth headsets may initiate the Universal Intercom connection, activating the voice dialing or using the redialing operation. You may also disconnect the existing connection by ending a call operation function (refer to the users’ manual of the headsets for voice dialing, redialing, and ending a call).

 

The SMH5 cannot participate in three-way or four-way intercom conference. The SMH5 has a limited capability of having a two-way intercom with other Sena headsets.

You can disable voice prompts by configuration setting, but the following voice prompts are always on.

- Voice prompts for configuration setting menu
- Voice prompts for battery level indicator
- Voice prompts for factory reset

When Advanced Noise Control is enabled, the background noise is reduced during an intercom conversation. When it is disabled, the background noise is mixed with your voice during intercom.

To disable/enable this feature go to the SMH5 Configuration Menu.

You can set the configuration of the SMH5 by the voice menu instruction as below.

1. To enter into voice configuration menu, press and hold the Jog Dial for 12 seconds until the LED shows solid blue and you hear high tone double beeps. You will also hear a voice prompt saying “Configuration menu”.

2. Rotate the Jog Dial clockwise or counter-clockwise to navigate between the menus. You will hear voice prompts for each menu items as below.

3. You can enable the feature or execute the command by tapping the Phone Button, or disable the feature by tapping the Jog Dial.

4. If any button is not pressed within 10 seconds, the SMH5 will exit the configuration and goes back to stand-by mode.

5. If you want to exit the configuration immediately, rotate the Jog Dial until you hear a voice prompt saying “Exit configuration”, and tap the Phone Button.

The voice prompt for each menu item is as below:

Sidetone is the sound of your own voice as picked up by your headset’s microphone and reproduced in your own ear, by your own speaker. It helps you to naturally speak at the correct level according to varying helmet noise conditions. If this feature is enabled, you can hear what you are speaking during an intercom conversation or a phone call.

INSTALLING THE SMH5 ON YOUR HELMET

1. Loosen the two screws on the back plate of the clamp using the enclosed Allen Wrench. Insert the back plate of the clamp unit between the internal padding and external shell of the helmet, and tighten the two screws.

2. Attach the headset main unit to the clamp. Insert the main unit in the clamp until you feel the click that signals a secure attachment.

3. If you have any problem mounting the clamp unit on the helmet for any reason, you may use the glued surface mounting plate which can be attached to the external surface of the helmet.

• Locate a proper surface on the helmet to attach the unit, clean the helmet surface location with a moistened towel, and allow to dry thoroughly.
• Peel off the cover of the adhesive tape of the plate and attach the unit on the proper surface of your helmet.

Note:
Sena recommends the clamp unit over the glued surface mounting plate. Even though the glued surface mounting plate is provided for convenience, Sena does not assume any responsibility for use of it. Users may have to use the glued plate at their own risk and responsibility.

4. Place the helmet speakers along with the hook and loop fasteners, centered to your ear, in the ear pockets of the helmet. If the helmet has deep ear pockets, you can use the speaker pads to place the speakers closer to your ears.

5. Attach the boom microphone included in the “Basic Kit” between the internal padding and the external shell. The boom microphone should be mounted on the inside surface of the external shell so it is facing properly towards your mouth. Please make sure that the microphone is located close to your mouth when you wear the helmet. You can use the enclosed hook and loop fastener and holder for the boom microphone to ensure secure placement.

In the case of the wired microphone included in the “Full-face Helmet Kit”, attach the enclosed hook and loop fastener for wired microphone to the inside of the chin guard for full-face helmets. Place the wired microphone on the hook and loop fastener and attach it to the connector of the speaker cable.

6. When you use the boom microphone included in the “Basic Kit”, please make sure that the fin side of the microphone is facing outward; away from your lips. You can easily recognize it by touching the fin with your fingers.

7. To remove the headset main unit from the clamp, please make sure to pull out the speaker cable connector from the main unit first. Then, remove the main unit from the clamp.

Note:
Be sure to connect the speaker cable securely to the main unit. It is strongly recommended that you insert the cable tightly into the connector housing while holding the main unit.

 

You can check the battery level in two different ways when the headset is powering on.

LED indicator:

When the headset is powering on, the red LED flashes rapidly indicating the batter y level.

4 flashes = High, 70~100%
3 flashes = Medium, 30~70%
2 flashes = Low, 0~30%

Voice Prompt Indicator:

When you power on the headset, keep pressing the Jog Dial and Phone Button simultaneously for about 3 seconds until you hear three high tone beeps. Then you will hear a voice prompt indicating the battery level. However, if you release the buttons as soon as the headset turns on, you will not hear the voice prompt for the battery level.

To charge the SMH5, use the USB Power & Data Cable included in the package by plugging into computer’s USB port or USB wall charger. USB wall charger is not included in the package, but you can use any USB wall charger in the market.

The Charging LED beside the charging port turns on red while charging, and turns to blue when the headset is fully charged. It takes about 2.5 hours to be fully charged.

The SMH5 supports firmware upgrade function. Please visit Sena Bluetooth web site at www.sena.com to check the latest software downloads.