Frequently Asked Questions

Volume Adjustment

You can easily adjust the volume by rotating the Jog Dial. You will hear a beep when the volume reaches maximum or minimum level. The volume is set and maintained independently at different levels for each audio source even when you turn off and on the headset. For example, once you set the volume for mobile phone handsfree, it will not change even if you adjust the volume when you hear Bluetooth MP3 music. So you can always maintain the preferred optimum volume level for each audio source.

Charging

You can charge the headset by connecting the supplied USB power & data cable into a computer’s USB port or USB wall charger. You can use any standard micro USB cable to charge the units. You can also charge them on the road using the cigarette charger. The charging LED turns red while charging and turns blue when fully charged. It takes about 2.5 hours to be completely charged.

 

Powering On and Off

To power on the headset, press the Phone Button and the Jog Dial at the same time while hearing ascending beeps and a voice prompt, “Hello”. To power off the headset, press the Phone Button and the Jog Dial at the same time while hearing descending beeps and a voice prompt, “Goodbye”.

SENA SMH5 MULTICOM SINGLE PACK

Part Number: SMH5-MC-01

 

Pairing with Other SMH5 MultiCom Headsets for Intercom Conversation

The SMH5 MultiCom can be paired with up to three other headsets for Bluetooth intercom conversation.

1. Turn on the two SMH5 MultiCom headsets (A and B) that you would like to pair with each other.

2. Press and hold the Jog Dial of the headset A and B for 5 seconds until red LEDs of the both units start to flash rapidly. You will hear a voice prompt, “Intercom pairing”.

3. Tap the Jog Dial on any one of the two headsets A and B, and wait until the LEDs of both headsets turn to blue and intercom connection is automatically established. The two SMH5 MultiCom headsets A and B are paired with each other for intercom conversation. If the pairing process is not completed within one minute, the SMH5 MultiCom will return to stand-by mode.

4. You can make other pairing between headsets A and C, and between headsets A and D by following the same procedure as above.

5. The intercom pairing queue is ‘Last-Come, First-Served’. If a headset has multiple paired headsets for intercom conversations, the last paired headset is set as first intercom friend. The previous intercom friend becomes second intercom friend, and third intercom friend.

Note:

For example, after the pairing procedures listed above, headset D is the first intercom friend of headset A. Headset C is the second intercom friend of headset A, and headset B is the third intercom friend of headset A.

 

Starting Two-way Intercom

You can start an intercom conversation with one of any intercom friends by tapping the Jog Dial: Tap the Jog Dial once to intercom with the first intercom friend, tap the Jog Dial twice to intercom with the second intercom friend, and tap the Jog Dial three times to intercom with the third intercom friend.

Ending Two-way Intercom

You can end an intercom conversation by using the Jog Dial. Press and hold the Jog Dial for 1 second to end any intercom. Or, you can single tap to end intercom with the first intercom friend, double tap to end intercom with the second intercom friend, and triple tap to end intercom
with the third intercom friend.

 

Starting Three-way Intercom

You (A) can have a three-way conference intercom with two other SMH5 MultiCom friends (B & C) by establishing two intercom connections simultaneously. While a three-way conference intercom is in progress, mobile phone connection of all three participants is temporarily disconnected. However, as soon as the conference intercom terminates or one of the participants leaves the intercom, all mobile phones automatically reconnect to their headsets. If you have an incoming mobile phone call during the conference intercom, terminate the conference intercom to automatically reconnect and receive the phone call.

1. You (A) need to be paired with two other friends (B & C) for three-way conference intercom.

2. Start an intercom conversation with one of the two friends in your intercom group. For example, you (A) may start an intercom conversation with the intercom friend (B). Or intercom friend (B) may start an intercom call with you (A).

3. The second intercom friend (C) may join the intercom by making an intercom call to you (A).

4. Now you (A) and two SMH5 MultiCom intercom friends (B & C) are having a three-way conference intercom.

 

Starting Four-way Intercom

You can have four-way conference intercom with three other SMH5 MultiCom users by adding one more intercom participant to the three-way intercom. While you are having a three-way intercom as above, a new participant (D), who is an intercom friend of your intercom friend (C), may join the conference intercom by making an intercom call to your intercom friend (C). Please note that in this case, the new participant (D) is an intercom friend of (C), not of you (A).

 

Mobile Phone Pairing

1. Turn on the SMH5 MultiCom and press the Phone Button for 5 seconds until the LED flashes red and blue alternately and you hear multiple beeps. You will hear a voice prompt saying “Phone pairing”.

2. Search for Bluetooth devices on your mobile phone. Select the Sena SMH5 MultiCom in the list of the devices detected on the mobile phone.

3. Enter 0000 for the PIN. Some mobile phones may not ask for the PIN.

4. The mobile phone confirms that pairing has completed and the SMH5 MultiCom is ready to use. You will hear a voice prompt from the SMH5 MultiCom saying “Your headset is paired”.

5. If the pairing process is not completed within three minutes, the SMH5 MultiCom will return to stand-by mode.

 

Note:

1. If the Bluetooth connection between the headset and a mobile phone is disconnected, tap the Phone Button to recover the Bluetooth connection immediately.

2. If the Bluetooth connection between the headset and a media player is disconnected, press the Jog Dial for 1 second to recover the Bluetooth connection and play.

HFP for Phone Call Only

1. Turn on the headset and press the Phone Button for 5 seconds until the LED flashes red and blue alternately and you hear multiple beeps.

2. Within 2 seconds, tap the Phone Button, then the LED flashes blue and you hear “Phone selective pairing”.

3. Search for Bluetooth devices on your smartphone. Select the Sena SMH5 MultiCom in the list of devices detected on your phone.

4. Enter 0000 for the PIN. Some mobile phones may not ask for PIN.

Second Mobile Phone Pairing

Typical Bluetooth headsets can connect with only one Bluetooth device, but second mobile phone pairing allows the headset to connect with another Bluetooth device such as GPS or Sena SR10, Bluetooth adapter.

1. To pair the second mobile phone, press the Jog Dial for 5 seconds until the red LED is rapidly flashing and you hear multiple beeps.

2. Within 2 seconds, tap the Phone Button, then the LED turns to blue flashing and the beeps turn to high tone double beeps. You will hear a voice prompt saying “Second Mobile Phone Pairing”.

3. Search for Bluetooth devices on your mobile phone. Select the SMH5 MultiCom in the list of the devices detected on the mobile phone.

4. Enter 0000 for the PIN. Some mobile phones may not ask for the PIN.

5. The mobile phone confirms that the pairing has completed and the SMH5 MultiCom is ready to use. You will hear a voice prompt from the SMH5 MultiCom saying “Your headset is paired”.

 

Note:

1. You have to use a motorcycle specific GPS, which transmits turn-by-turn voice instructions to the headset by Bluetooth. Most automotive GPS systems do not have this feature.

2. The Sena SR10 is a Bluetooth two-way radio adapter for group communication, and uses Hands-Free Profile. The incoming audio from the two-way radio via SR10 is heard in the background while having an intercom conversation or a mobile phone call.

3. The GPS navigation or a radar detector could be connected to the SR10 by wire. The GPS voice instruction or the radar detector alarm is also heard in the background via SR10 while having an intercom conversation or a phone call. Please refer to the SR10 User’s Guide for details.

 

Assign a Phone number as a Speed Dial

Enter into voice configuration menu, press and hold the Jog Dial for 12 seconds until the LED shows solid blue and you hear high tone double beeps. You will also hear a voice prompt saying “Configuration menu”.

Rotate the Jog Dial clockwise or counter-clockwise to navigate between the menus.

1. To assign a phone number as a speed dial, rotate the Jog Dial until you hear a voice prompt saying “Speed dial”.

2. Tap the Phone Button, and you will hear a voice prompt saying “Speed dial one” and “Phone connected”.

3. Rotate the Jog Dial to select one of three speed dial numbers and you hear a voice prompt saying “Speed dial (#)”.

4. Call a phone number you want to assign and you will hear a voice prompt saying “Save speed dial (#)”. The phone number is automatically assigned to the selected speed dial number. Then the
phone call will hang up before being connected.

5. To exit the menu, rotate the Jog Dial clockwise or counter clockwise until you hear a voice prompt saying “Cancel”, and tap the Phone Button to confirm. You will then hear a voice prompt saying “Cancel”. If any button is not pressed within 1 minute, the SMH5 MultiCom will exit the configuration menu and go back to stand-by mode.

 

Speed Dialing

You can quickly make a phone call by using the voice speed dial menu.

1. To enter into the voice speed dial menu, double tap the Phone Button and you will hear a mid-toned single beep and a voice prompt, “Speed dial”.

2. Rotate the Jog Dial clockwise or counter-clockwise to navigate between the menus. You will hear voice prompts for each menu item.

3. Tap the Phone Button or the Jog Dial to select a voice menu among the followings:

(1) Last number redial
(2) Speed dial 1
(3) Speed dial 2
(4) Speed dial 3
(5) Cancel

4. After selecting the last number redial menu, you will hear a voice prompt, “Last number redial”. Then, to redial the last phone call number, tap the Phone Button or the Jog Dial.

5. To call one of the speed dials, rotate the Jog Dial clockwise or counter-clockwise to navigate between the menus until you hear a voice prompt, “Speed dial (#)”. Then, tap the Phone Button or the Jog Dial.

6. If you want to exit the speed dial immediately, rotate the Jog Dial until you hear voice prompt, “Cancel”, and tap the Phone Button or the Jog Dial. If you do not press any button within 15 seconds, the SMH5 MultiCom will exit the voice speed dial menu and go back to stand-by mode.

 

Mobile Phone Call Making and Answering

1. When you have an incoming call, simply tap the Phone Button or the Jog Dial to answer the call.

2. You can also answer the incoming call by loudly speaking any word of your choice if Voice Activated Phone Answering (VOX Phone) is enabled, unless you are connected to intercom.

3. To end a call, tap the Phone Button or press the Jog Dial for 2 seconds until you hear a mid-tone single beep, or wait for the called person to end the call.

4. To reject a call, press the Jog Dial for 2 seconds until you hear a beep while the phone is ringing.

5. There are several ways to make a phone call:

– Enter numbers on your mobile phone’s keypad and make a call. Then the call is automatically transferred to the headset.

– Tap the Phone Button in stand-by mode to activate the voice dialer of your mobile phone. For this, the voice dialing function must be available on the mobile phone. Refer to your mobile phone manual for further instruction.

 

You can start sharing music with an intercom friend using Bluetooth stereo music during a two-way intercom conversation. When you terminate music sharing, you can go back to the intercom conversation. To start or terminate sharing music, press the Jog Dial for 1 second during an intercom conversation until you hear a double beep. To track forward or trackback, rotate while pressing the Jog Dial clockwise or counterclockwise.

Music By Bluetooth Wireless

The Bluetooth audio device must be paired with the SMH5 MultiCom. The SMH5 MultiCom supports the Audio/ Video Remote Control Profile (AVRCP), so if your Bluetooth audio device also supports the AVRCP, you can use the SMH5 MultiCom to remotely control music playback. Not only can you adjust the volume but you can also use functions such as play, pause, next track and previous track.

1. To play or pause music, press and hold the Jog Dial for 1 second until you hear a double beep.

2. To adjust the volume, rotate the Jog dial.

3. To track forward or trackback, rotate while pressing the Jog Dial clockwise or counterclockwise.

 

Universal Intercom

You can have an intercom conversation with non-Sena Bluetooth headsets using the Universal Intercom function. Non-Sena Bluetooth headsets can be connected to the Sena Bluetooth headset if they support the Bluetooth Hands-Free Profile (HFP). The working distance may differ depending on the performance of Bluetooth headset that it is connected to. In general, it is shorter than normal intercom distance since it uses the Bluetooth Hands-Free Profile. The Universal Intercom affects both the phone call connection and the multipoint connection. You cannot use a multipoint connection device while you are using the Universal Intercom in case as below.

1. If a non-Sena headset does not support a multipoint connection, it cannot use a phone call connection while using the Universal Intercom.

2. As for Sena headsets, the Universal Intercom affects the multipoint connection.

3. If non-Sena headset (already paired as Universal Intercom with Sena) is turned on, then the multipoint connection is automatically deactivated. And the non-Sena headset is automatically connected to Sena headset as a Universal Intercom. So you cannot use multipoint connection device such as GPS, while a non-Sena headset is turned on.

4. Even though you disconnect the non-Sena headset as a Universal Intercom, it will not automatically restore the multipoint connection. To restore the multipoint connection, you should turn off the non-Sena headset first, then try to connect to multipoint device manually from the device screen or simply reboot the device so that it automatically connects to the Sena headset.

 

Universal Intercom Pairing

The SMH5 MultiCom can be paired with non-Sena Bluetooth headsets for Bluetooth intercom conversation. You can pair the SMH5 MultiCom with only one non-Sena Bluetooth headset so if you pair with a different non-Sena Bluetooth headset, the previous pairing will be removed.

1. Turn on the SMH5 MultiCom and a non-Sena Bluetooth headset that you want to pair with.

2. Press and hold the Jog Dial on the SMH5 MultiCom for 8 seconds until the blue LED flashes rapidly. You will hear a voice prompt saying “Universal intercom pairing”.

3. Perform the operation required for handsfree pairing on the non-Sena Bluetooth headset (refer to the User’s Guide for the headsets you want to use). The SMH5 MultiCom will automatically pair with a non-Sena Bluetooth headset when each are in pairing mode.

 

Two-way Universal Intercom

You can initiate the Universal Intercom connection with non-Sena Bluetooth headsets using the same intercom connection method as you would between other Sena headsets. You may single tap the Jog Dial to begin an intercom conversation with the first intercom friend, double tap with the second intercom friend, and triple tap with the third intercom friend.

Non-Sena Bluetooth headsets may initiate the Universal Intercom connection, by activating the voice dialer or using the redialing operation. You may also disconnect the existing connection by using the operation to end a call (refer to the User’s Guide of the headsets for voice dialer, redialing, and ending a call).

 

Three-way Universal Intercom

You may make a three-way Universal Intercom connection with two SMH5 MultiComs and one non-Sena Bluetooth headset. If the intercom connection is made, all headsets connected cannot use the mobile phone call function since the connection between the headset and the phone is disconnected temporarily. If you disconnect the intercom call, the mobile phone connection is made again automatically so that you can use a mobile phone call function.

1. You (A) need to be paired with a non-Sena Bluetooth headset (B) and another SMH5 MultiCom headset (C) for the three-way conference intercom.

2. Start an intercom conversation with non-Sena Bluetooth headset (B) in your intercom group. For example, you (A) may start an intercom conversation with non-Sena Bluetooth headset (B). The non-Sena Bluetooth headset (B) may also start an intercom call with you (A).

3. The other SMH5 MultiCom (C) may join the intercom by making an intercom call to you (A).

4. Now you (A), non-Sena Bluetooth headset (B), and the other SMH5 MultiCom (C) are having a three-way conference intercom.

 

 

Four-way Universal Intercom

You may make a four-way Universal Intercom connection with a couple of different configurations, 1) three SMH5 MultiComs and one non- Sena Bluetooth headset or 2) two SMH5 MultiComs and two non-Sena Bluetooth headsets.

You may have a couple of other Four-way Universal Intercom configurations, 1) your headset (A), a non-Sena Bluetooth headset (B), another SMH5 MultiCom (C), and a non-Sena Bluetooth headset (D), 2) your headset (A), a non-Sena Bluetooth headset (B), and two other SMH5 MultiCom headsets (C and D). You may make the four-way Universal Intercom call the same way as a normal four-way intercom call.

 

Three-Way Conference Phone Call with Intercom Users

1. When you have an incoming mobile phone call during an intercom conversation, you will hear a ringtone. You can choose whether to 1) answer the mobile phone call and stop the intercom conversation, or 2) reject the phone call and stay on the intercom conversation.

a. To answer the phone call and stop the intercom conversation, tap the Phone Button or the Jog Dial. The VOX Phone feature does not work if you are connected to intercom. When you hang up the phone call, the intercom will automatically be recovered.

b. To reject the phone call and stay on the intercom conversation, press the Jog Dial for 2 seconds until you hear a beep.

Unlike other motorcycle Bluetooth headsets, this prevents a user from being dropped out of an intercom conversation by an incoming mobile call.

2. When you have an incoming intercom call during a mobile phone call, you will hear 4 high toned beeps, alerting you that there is an incoming intercom call. You will also hear a voice prompt, “Intercom requested”. In this case, the intercom call does not override the mobile call because intercom has lower priority than mobile call. You have to hang up the mobile phone call to make or receive an intercom call.

3. You can have a three-way conference phone call by adding an intercom friend to the mobile phone conversation. During a mobile phone conversation, tap the Jog Dial to invite one of the intercom friends to the mobile phone line. To disconnect the intercom first and go back to your private mobile phone call, terminate the intercom by tapping the Jog Dial. To end the mobile phone call first and maintain the intercom conversation, tap the Phone Button, or press the Jog
Dial for 2 seconds, or wait for the person on the mobile phone line to end the call.

 

Factory Reset

1. To restore the SMH5 MultiCom to factory default settings, press and hold the Phone Button for 12 seconds until the LED shows solid red and you hear double beeps. You will hear a voice prompt saying “Factory reset”.

2. Within 5 seconds, press the Jog Dial to confirm reset. The headset will be restored to factory setting and switched off automatically. You will hear a voice prompt saying “Headset reset, goodbye”.

3. If you don’t press the Jog Dial within 5 seconds, the reset attempt is canceled and the headset returns to stand-by mode. You will hear a voice prompt saying, “Canceled”.

Fault Reset

When the SMH5 MultiCom is not working properly or is in faulty status for any reason, you may reset by pushing the pin-hole reset button at the back of the headset main unit. Insert a paperclip into the reset pin-hole and press the reset button for a second with light pressure. The SMH5 MultiCom will be switched off, and you have to turn the system back on and try again. However, this will not restore the headset to factory default settings.

 

Delete All Bluetooth Pairing Information

Go in to the Configuration Menu.

To delete all Bluetooth pairing information of the SMH5 MultiCom, rotate
the Jog Dial until you hear a voice prompt, “Delete all pairings”, and
tap the Phone Button to confirm. Tapping the Jog Dial is not available for
this setting.

Default: Disabled

Sidetone is the sound of your own voice as picked up by your headset’s microphone and reproduced in your own ear, by your own speaker. It helps you to naturally speak at the correct level according to varying helmet noise conditions. If this feature is enabled, you can hear what you are speaking during an intercom conversation or a phone call.

To enable/disable Sidetone, go to the Configuration Menu.

Default: Enable

You can disable voice prompts by configuration setting, but the following voice prompts are always on.

– Voice prompts for configuration setting menu
– Voice prompts for battery level indicator
– Voice prompts for factory reset

You can change this setting in the Configuration Menu.

The SMH5 MultiCom operates in the following order of priority:

Mobile phone (highest)
Intercom
Music sharing by Bluetooth stereo music
Bluetooth stereo music (lowest)

A lower priority function is always interrupted by a higher priority function. For example, stereo music is interrupted by intercom call, and an intercom conversation is interrupted by an incoming mobile phone call.

Enabling/Disabling Voice Activated Intercom

Default: Disabled

If this feature is enabled, you can initiate an intercom conversation with the last connected intercom friend by speaking any word loudly enough. The most effortless way to trigger intercom VOX is to blow into the microphone as if blowing dust off the microphone. If you start an intercom
conversation by VOX, the intercom terminates automatically when you and your intercom friend remain silent for 20 seconds. However, if you manually start an intercom conversation by tapping the Jog Dial, you have to terminate the intercom conversation manually.

However, even when this feature is enabled, if you terminate intercom conversation manually with the Jog Dial, you are not able to start intercom by voice temporarily. In this case, you have to tap the Jog Dial to restart the intercom. This is to prevent repeated unintentional intercom connections by strong wind noise. If you tap the Jog Dial to start an intercom conversation, it is not terminated by 20 seconds of silence. After turning SMH5 MultiCom off and on, you can start intercom by voice again.

To change this option go to the Configuration Menu.

Enabling/Disabling Voice Activated Phone Answering

Default: Enabled

If this feature is enabled, you can answer incoming calls by simply saying a word loudly enough, unless you are connected to intercom. For example, when you hear a series of beeps for an incoming call, you can answer the phone by saying “Hello” or any other word loudly. However, the phone VOX feature does not work if you are connected to intercom. This is enabled from the factory but you can disable this. If this mode is disabled, you have to tap the Jog Dial or the Phone Button to answer an incoming call.

 

A2DP Stereo Music Only

1. Turn on the headset and press the Phone Button for 5 seconds until the LED flashes red and blue alternately and you hear multiple beeps.

2. Within 2 seconds, tap the Jog Dial, then the LED flashes red and you hear “Media selective pairing”.

3. Search for Bluetooth devices on your smartphone. Select the Sena SMH5 MultiCom in the list of devices detected on your phone.

4. Enter 0000 for the PIN. Some mobile phones may not ask for PIN.

You can set the configuration of the SMH5 MultiCom by the voice menu instruction as below.

1. To enter into voice configuration menu, press and hold the Jog Dial for 12 seconds until the LED shows solid blue and you hear high tone double beeps. You will also hear a voice prompt saying “Configuration menu”.

2. Rotate the Jog Dial clockwise or counter-clockwise to navigate between the menus. You will hear voice prompts for each menu items as below.

3. You can enable the feature or execute the command by tapping the Phone Button, or disable the feature by tapping the Jog Dial.

4. If any button is not pressed within 10 seconds, the SMH5 MultiCom will exit the configuration and goes back to stand-by.

5. If you want to exit the configuration immediately, rotate the Jog Dial until you hear a voice prompt “Exit configuration”, and tap the Phone Button.

 

The voice prompt for each menu item is as below:

Checking the Battery Level

You can check the battery level in two different ways when the headset is powering on.

LED Indicator

When the headset is powering on, the red LED flashes rapidly indicating the battery level.

4 flashes = High, 70~100%
3 flashes = Medium, 30~70%
2 flashes = Low, 0~30%

Voice Prompt Indicator

When you power on the headset, keep pressing the Jog Dial and Phone Button simultaneously for about 3 seconds until you hear high tone triple beeps. Then you will hear voice prompt indicating the battery level. However, if you release the buttons as soon as the headset turns on, you will not hear the voice prompt of battery level indication.

Sena Device Manager - Firmware Upgrades

The Sena Device Manager allows you to upgrade the firmware and configure the device settings directly from your PC. Using this software, you can also assign speed dial presets. It is available for both Windows and Mac. For more information on downloading the Device Manager, please visit www.sena.com.