Frequently Asked Questions

To power on and off the headset, you don’t need to press and hold any button for several seconds. Just short press the Jog Dial and the Phone Button simultaneously, and you will get quick on-and-off convenience.

Powering On - Press the Jog Dial and the Phone Button at the same time for about 1 second to power on. The blue LED turns on and you will hear ascending beeps.

Powering Off - Just short press the Jog Dial and the Phone Button simultaneously, you don’t need to press and hold for a few seconds. The red LED turns on for a while until it turns off completely and you will hear descending beeps.

Volume Adjustment

You can easily adjust the volume by rotating the Jog Dial. You will hear a beep when the volume reaches maximum or minimum level. The volume is set and maintained independently at different levels for each audio source even when you turn off and on the headset. For example, once you set the volume for mobile phone handsfree, it will not change even if you adjust the volume when you hear Bluetooth MP3 music. So you can always maintain the preferred optimum volume level for each audio source.

Mobile Phone Pairing

1. Turn on the SMH5-FM and press the Phone Button for 5 seconds until the LED flashes red and blue alternately and you hear multiple beeps. You will hear a voice prompt saying “Phone pairing”.

2. Search for Bluetooth devices on your mobile phone. Select the Sena SMH5-FM in the list of the devices detected on the mobile phone.

3. Enter 0000 for the PIN. Some mobile phones may not ask for the PIN.

4. The mobile phone confirms that pairing has completed and the SMH5-FM is ready to use. You will hear a voice prompt saying “Your headset is paired”.

5. If the pairing process is not completed within three minutes, the SMH5-FM will return to stand-by mode.

Note:

If Bluetooth connection between the headset and a mobile phone is disconnected, tap the Phone Button to recover the Bluetooth connection immediately.

Multipoint Pairing

You can simultaneously use two mobile phones which use the mobile phone profile.

1. You can pair the first mobile phone to the SMH5-FM by following the simple procedures in “6.1.1 Mobile Phone Pairing”.

2. To pair the second mobile phone, press the Jog Dial for 5 seconds again until the red LED is rapidly flashing and you hear multiple beeps.

3. Within 2 seconds, tap the Phone Button again, then the LED turns to blue flashing and the beeps turn to high tone double beeps. You will hear a voice prompt saying “Multipoint pairing”.

4. Search for Bluetooth devices on your mobile phone. Select the Sena SMH5-FM in the list of the devices detected on the mobile phone.

5. Enter 0000 for the PIN. Some mobile phones may not ask for the PIN.

6. The mobile phone confirms that pairing has completed and the SMH5-FM is ready to use. You will hear a voice prompt saying “Your headset is paired”.

HFP for Phone Call Only

1. Turn on the headset and press the Phone Button for 5 seconds until the LED flashes red and blue alternately and you hear multiple beeps.

2. Within 2 seconds, tap the Phone Button again, then the LED turns to blue flashing and the beeps turn to multiple mid-tone beeps. You will hear a voice prompt saying “Phone selective pairing”.

3. Search for Bluetooth devices on your smartphone. Select the Sena SMH5-FM in the list of devices detected on your phone.

4. Enter 0000 for the PIN. Some smartphones may not ask for PIN.

A2DP Stereo Music Only

1. Turn on the headset and press the Phone Button for 5 seconds until the LED flashes red and blue alternately and you hear multiple beeps.

2. Within 2 seconds, tap the Jog Dial again, then the LED turns to red flashing and the beeps turn to double mid-tone beeps. You will hear a voice prompt saying “Media selective pairing”.

3. Search for Bluetooth devices on your smartphone. Select the Sena SMH5-FM in the list of devices detected on your phone.

4. Enter 0000 for the PIN. Some smartphones may not ask for PIN.

Mobile Phone Call Button Operations

 

Speed Dialing

You can quickly make a phone call by using the voice speed dial menu.

1. To enter into the voice speed dial menu, double tap the Phone Button and you will hear a mid-tone single beep and a voice prompt saying “Speed dial”.

2. Rotate the Jog Dial clockwise or counter-clockwise to navigate between the menus. You will hear voice prompts for each menu item.

3. Tap the Phone Button or the Jog Dial to select a voice menu among the followings:

(1) Last number redial
(2) Speed dial 1
(3) Speed dial 2
(4) Speed dial 3
(5) Cancel

4. After selecting the last number redial menu, you will hear a voice prompt saying “Last number redial”. Then, to redial the last phone call number, tap the Phone Button or the Jog Dial.

5. To call one of the speed dials, rotate the Jog Dial clockwise or counter-clockwise to navigate between the menus until you hear a voice prompt saying “Speed dial (#)”. Then, tap the Phone Button or the Jog Dial.

6. If you want to exit the speed dial immediately, rotate the Jog Dial until you hear a voice prompt saying “Cancel”, and tap the Phone Button or the Jog Dial. If any button is not pressed within
15 seconds, the SMH5-FM will exit the voice speed dial menu and goes back to stand-by mode.

Note:

Make sure that you connect the mobile phone and the headset in order to use the speed dial function.

Mobile Phone Call Making and Answering

1. When you have an incoming call, simply tap the Jog Dial or the Phone Button to answer the call.

2. You can also answer the incoming call by loudly speaking any word of your choice if Voice Activated Phone Answering is enabled (Refer to the next section for details).

3. To end a call, tap the Jog Dial or the Phone Button, or wait for the called person to end the call.

4. To reject a call, press the Jog Dial for 2 seconds until you hear a beep while the phone is ringing.

5. To transfer a call between the mobile phone and the headset during the phone conversation, press the Phone Button for 2 seconds until you hear a beep.

6. There are several ways to make a phone call:

• Enter numbers on your mobile phone keypad and make a call. Then the call is automatically transferred to the headset.

• For some older mobile phones which do not automatically transfer calls to the headset, press the Phone Button after entering phone numbers on the mobile phone keypad.

• Tap the Phone Button in stand-by mode to activate the voice dialing of your mobile phone. For this, the voice dialing feature must be available on the mobile phone. Refer to your mobile
phone manual for further instruction.

Note:

1. If you are using multipoint mobile phone connection and you have an incoming call from the second phone during the call of the first phone, then you may still receive the call from second phone. In this case, the call from the first phone is on waiting mode. If you end a call, then it will
automatically guide you to the first phone call.

2. If you are using multipoint connection of mobile phone and GPS, you may not listen to the GPS voice instruction during the phone call.

 

You can start sharing music with an intercom friend using Bluetooth stereo music during a two-way intercom conversation. When you terminate music sharing, you can go back to the intercom conversation. To start or terminate sharing music, press and hold the Jog Dial for 1 second during an intercom conversation until you hear a double beep and you and your intercom friend will listen to or terminate sharing music. To track forward or track back, rotate while pressing down the Jog Dial clockwise or counter clockwise.


Note:

1. Both you and your intercom friend can remotely control music playback during music sharing such as track forwar d and track back.

2. When you have an incoming call, make a phone call, or hear the turnby-turn voice instruction of GPS during music sharing, the function will be paused.

3. In order to share music, make sure that you update both headsets with the firmware that has the music sharing feature, and enable the EDR setting in the Sena Device Manager.

You can listen to stereo music by Bluetooth wireless stereo. The Bluetooth audio device must be paired with the SMH5-FM. The SMH5-FM supports the Audio/Video Remote Control Profile (AVRCP), so if your Bluetooth audio device also supports the AVRCP, you can use the SMH5-FM to remotely control music playback. So, you not only can adjust the volume but also use the functions such as play, pause, next track and previous track.

To adjust the volume, rotate the Jog Dial.

To play or pause music, press and hold the Jog Dial for 1 second until you hear a double beep.

To track forward or track back, rotate while pressing the Jog Dial clockwise or counter clockwise.

 

Enabling/Disabling RDS AF

Change this option in the Configuration Setting.

RDS AF allows a receiver to re-tune to a different frequency providing the same station has an additional frequency. In RDS AF, the receiver will “re-tune” to the second frequency location when the first signal becomes too weak. With RDS AF enabled on the receiver, a radio station with more than one frequency can be used. Tap the Phone Button to enable the RDS AF.

Note:

RDS feature may be available when radio channel station provides equivalent service.

FM Radio On / Off

To turn on the FM radio, press and hold the Phone Button for 2 seconds until you hear a mid-tone double beep sound. You will then hear a voice prompt saying “FM on”. In order to turn off the FM
radio, press and hold the Phone Button for 2 seconds until you hear a voice prompt saying “FM off”. When you power off, the SMH5-FM will remember the last station frequency. When you power on, the last station frequency will be playing.

Preset Stations

You can listen to preset stations while listening to the FM radio. Tap the phone button once to go upward to your next saved preset station.

Seek and Save

“Seek” is the function that searches from station to station frequencies. To use the “Seek” function, please follow the procedure below:

1. Rotate while pressing the Jog Dial clockwise to search up the station dial or counter clockwise to search down the station dial.

2. If the tuner finds a station while searching frequencies, it stops the seek function.

3. To save the current station, press and hold the Jog Dial for 2 seconds until you hear a voice prompt saying “Preset (#)?”.

4. Rotate the Jog Dial clockwise or counter clockwise, in order to select which preset number you want for that specific station, up to 10 preset stations. You may cancel the preset operation by
waiting approximately 10 seconds. You will then hear “Save preset cancelled”. You can also rotate the Jog Dial clockwise or counter clockwise until you hear “Cancel”. Tap the Jog Dial to confirm
cancellation. You will then hear “Save preset cancelled”.

5. To save the current station, tap the Jog Dial again. You will then hear a voice prompt saying “Save preset (#)”.

6. To delete the saved station in the preset number, tap the Phone Button. You will then hear a voice prompt saying “Delete preset (#)”.

Note:
You can save FM stations to presets before using FM radio. Connect SMH5- FM to your PC and open the Sena Device Manager. It allows you to save FM station frequencies up to 10 presets on the SMH5-FM setting menu.

Scan and Save

“Scan” is the function that searches from the current station frequency upward for stations in a whole range of FM frequencies. To use the scan function, please follow the procedures below:

1. Double tap the Phone Button. Then the current station frequency moves upward to find other station frequencies.

2. If the tuner finds a station, it stays at the station frequency for 8 seconds, then scanning to the next station frequency.

3. Scan function stops when you double tap the Phone Button again.

4. To save a station while scanning frequencies, tap the Phone Button when at that station. You will hear a voice prompt from the SMH5-FM saying “Save preset (#)”. The station will be saved as the next preset number.

5. All stations preset during “Scan”, will overwrite previously set stations.

6. To stop scan function, double tap the Phone Button.

Temporary Preset

With the temporary preset function, you may temporarily preset stations automatically without changing the existing preset stations. Tap the Phone Button three times which will automatically scan for 10 temporary preset stations. The temporary preset stations will be cleared when the system is powered off.

The SMH5-FM can be paired with up to three other headsets for Bluetooth Intercom conversation.

1. Turn on the two SMH5-FM headsets (A and B) that you would like to pair with each other.

2. Press and hold the Jog Dial of the headset A and B for 5 seconds until red LEDs of the both units start to flash rapidly. You will hear a voice prompt saying “Intercom pairing”.

3. Simply tap the Jog Dial of any one of the two headsets A or B (It doesn’t matter that you choose A or B) and wait until the LEDs of both headsets turn to blue and intercom connection is automatically established. The two SMH5-FM headsets A and B are paired with each other for intercom conversation. If the pairing process is not completed within one minute, the SMH5-FM will return to stand-by mode.

4. You can make other pairings between the headset A and C, and between the headset A and D by following the same procedure as above.

5. The intercom pairing queue is ‘Last-Come, First-Served’. If a headset has multiple paired headsets for intercom conversations, the last paired headset is set as first intercom friend. The
previous Intercom friend becomes second intercom friend, and third intercom friend.

Note:

For example, after the pairing procedures listed above, headset D is the first intercom friend of headset A. Headset C is the second intercom friend of headset A, and headset B is the third intercom friend of headset A.

 

Intercom Conversation

1. You can start an intercom conversation with any of intercom friends by tapping the Jog Dial: single tapping to intercom with the first intercom friend, double tapping with the second intercom friend, and triple tapping with the third intercom friend.

2. To terminate an intercom conversation, single tap the Jog Dial. Any intercom connection with any intercom friend will be terminated by a single tapping. A double or triple tapping will do nothing in this case.

 

Intercom Reconnection

If your intercom friend goes out of range while having an intercom conversation, you may hear static noise and eventually the intercom will be disconnected. In this case, the SMH5-FM automatically tries to reconnect the intercom every 8 seconds. You will hear high tone
double beeps until the intercom is reestablished. If you don’t want to make a reconnection, tap the Jog Dial to stop the attempt.

Intercom Failure

When you try to start an intercom conversation with an intercom friend who is already having an intercom conversation with another intercom friend or a mobile phone call with another person, you will hear a low tone double beep signifying a busy signal. You will also hear a voice prompt saying “Intercom failed, try again later”. In this case, you have to try again later. On the other hand, the intercom friend will hear 4 high tone beeps alerting them that there is an incoming intercom call.

 

Intercom and Mobile Phone Call

1. When you have an incoming mobile phone call during an intercom conversation, you will hear a ring tone. You can choose whether to 1) answer the mobile phone call and stop the intercom conversation, or 2) reject the phone call and stay on the intercom conversation.

a. To answer the phone call and stop the intercom conversation, tap the Jog Dial or the Phone Button. When you hang up the phone call, the intercom will automatically be recovered.

b. To reject the phone call and stay on the intercom conversation, press the Jog Dial for 2 seconds until you hear a beep.

Unlike other motorcycle Bluetooth headsets, this prevents a user from being dropped out of an intercom conversation by an incoming mobile call.

2. When you have an incoming intercom call during a mobile phone call, you will hear 4 high tone beeps, alerting you that there is an incoming intercom call. You will also hear a voice prompt saying “Intercom requested”. In this case, the intercom call does not override the mobile phone call because intercom has lower priority than mobile call. You have to hang up the mobile phone
call to make or receive an intercom call.

 

You can have an intercom conversation with non-Sena Bluetooth headsets using the Universal Intercom function. Non-Sena Bluetooth headsets can be connected to the Sena Bluetooth headset if they support the Bluetooth Hands-Free Profile (HFP). The working distance may differ depending on the performance of Bluetooth headset that it is connected to. In general, it is shorter than normal intercom distance since it uses the Bluetooth Hands-Free Profile.

Universal Intercom Pairing

The SMH5-FM can be paired with non-Sena Bluetooth headsets for Bluetooth intercom conversation. You can pair the SMH5-FM with only one non-Sena Bluetooth headset; if you pair with a different non-Sena Bluetooth headset, the previous pairing list will be removed.

1. Turn on the SMH5-FM and a non-Sena Bluetooth headset which you want to pair with.

2. Press and hold the Jog Dial on the SMH5-FM for 8 seconds until the blue LED flashes rapidly. You will hear a voice prompt saying “Universal intercom pairing”.

3. Perform the operation required for handsfree pairing on the non- Sena Bluetooth headset (refer to the users’ manual of the headsets you want to use). The SMH5-FM will automatically perform pairing with non-Sena Bluetooth headsets in pairing mode.

Two-way Universal Intercom

You can initiate the Universal Intercom connection with non-Sena Bluetooth headsets using the same intercom connection method as you would between other Sena headsets. You may single tap the Jog Dial to begin an intercom conversation with the first intercom friend, double tap with the second intercom friend, and triple tap with the third intercom friend.

Non-Sena Bluetooth headsets may initiate the Universal Intercom connection, activating the voice dialing or using the redialing operation. You may also disconnect the existing connection by ending
a call operation function (refer to the users’ manual of the headsets for voice dialing, redialing, and ending a call).

 

 

You can set the configuration of the SMH5-FM by the voice menu instruction as below.

1. To enter into voice configuration menu, press and hold the Jog Dial for 12 seconds until the LED shows solid blue and you hear high tone double beeps. You will also hear a voice prompt saying
“Configuration menu”.

2. Rotate the Jog Dial clockwise or counter-clockwise to navigate between the menus. You will hear voice prompts for each menu items as below.

3. You can enable the feature or execute the command by tapping the Phone Button, or disable the feature by tapping the Jog Dial.

4. If any button is not pressed within 10 seconds, the SMH5-FM will exit the configuration and goes back to stand-by mode.

5. If you want to exit the configuration immediately, rotate the Jog Dial until you hear a voice prompt saying “Exit configuration”, and tap the Phone Button.

The voice prompt for each menu item is as below:

 

 

Assigning Speed Dial

Use the Configuration Setting to assign your speed dial

1. To assign a phone number as a speed dial, rotate the Jog Dial until you hear a voice prompt saying “Speed dial”.

2. Tap the Phone Button, and you will hear a voice prompt saying “Speed dial one” and “Phone connected”.

3. Rotate the Jog Dial to select one of three speed dial numbers and you hear a voice prompt saying “Speed dial (#)”.

4. Call a phone number you want to assign and you will hear a voice prompt saying “Save speed dial (#)”. The phone number is automatically assigned to the selected speed dial number. Then
the phone call will hang up before being connected.

5. To exit the menu, rotate the Jog Dial clockwise or counter clockwise until you hear a voice prompt saying “Cancel”, and tap the Phone Button to confirm. You will then hear a voice prompt
saying “Cancel”. If any button is not pressed within 1 minute, the SMH5-FM will exit the configuration menu and go back to standby mode.

Note:
1. After assigning a phone number to one of three speed dials, you can continually assign another phone number to the rest of two speed dials.
2. You can assign phone numbers to speed dials in your PC. Please visit the Sena Bluetooth web site at www.sena.com for more information.

 

To disable this option use the Configuration Setting.

When Advanced Noise Control is enabled, the background noise is reduced during an intercom conversation. When it is disabled, the background noise is mixed with your voice during intercom.

Note:
If you use your SMH5-FM with the Bluetooth Audio Pack for GoPro or Prism, you can enable or disable this feature only during Normal Audio Recording Mode. This feature is automatically disabled while in Ultra HD (UHD) Audio Mode.

Enabling/Disabling Sidetone

You can enable this option in the Configuration Setting.

Sidetone is the sound of your own voice as picked up by your headset’s microphone and reproduced in your own ear, by your own speaker. It helps you to naturally speak at the correct level according to varying helmet noise conditions. If this feature is enabled, you can hear what you are speaking during an intercom conversation or a phone call.

 

Enabling/Disabling Voice Prompts

You can change this option in the Configuration Setting.

You can disable voice prompts by configuration setting, but the following voice prompts are always on.

- Voice prompts for configuration setting menu
- Voice prompts for battery level in

Enabling/Disabling Voice Activated Phone Answering

If this feature is enabled, you can answer incoming calls by simply saying a word loudly enough. For example, when you hear a series of beeps for an incoming call, you can answer the phone by saying “Hello” or any other word loudly. This is enabled from the factory but you can disable this. If this mode is disabled, you have to tap the Jog Dial or the Phone Button to answer an incoming call.

Use the Configuration Setting to change this option.

 

Delete all Bluetooth Pairing Information

Change this option in the Configuration Setting.

To delete all Bluetooth pairing information of the SMH5-FM, rotate the
Jog Dial until you hear a voice prompt saying “Delete all pairings”,
and tap the Phone Button to confirm. Tapping the Jog Dial is not
available for this setting.

Function Priority

The SMH5-FM operates in the following or der of priority:

Mobile Phone (Highest)
Intercom,
Music sharing by Bluetooth stereo music,
FM Radio,
Bluetooth Stereo Music (Lowest)

A lower priority function is always interrupted by a higher priority function. For example, stereo music is interrupted by intercom call, and intercom conversation is interrupted by incoming mobile phone call.

Reset to Factory Default Settings

1. To restore the SMH5-FM to factory default settings, press and hold the Phone Button for 12 seconds until the LED shows solid red and you hear high tone double beeps. You will also hear a voice prompt saying “Factory reset”.

2. Within 5 seconds, press the Jog Dial to confirm reset. The headset will be restored to factory setting and switched off automatically. You will hear a voice prompt saying “Headset reset, good-bye”.

3. If you don’t press the Jog Dial within 5 seconds, the reset attempt is canceled and the headset returns to stand-by mode. You will hear a voice prompt saying, “Canceled”.

 

When the SMH5-FM is not working properly or is in faulty status for any reason, you may reset by pushing the pin-hole reset button at the back of the headset main unit. Insert a paper clip into the reset pin-hole and press the reset button for a second with light pressure. The SMH5-FM will be switched off after which time, you have to turn the system back on and try again. However, this will not restore the headset to factory default settings.

 

1. Loosen the two screws on the back plate of the clamp using the enclosed Allen Wrench. Insert the back plate of the clamp unit between the internal padding and external shell of the helmet, and tighten the two screws.

2. Attach the headset main unit to the clamp. Insert the main unit in the clamp until you feel the click that signals a secure attachment.

3. If you have any problem mounting the clamp unit on the helmet for any reason, you may use the glued surface mounting plate which can be attached to the external surface of the helmet.

• Locate a proper surface on the helmet to attach the unit, clean the helmet surface location with a moistened towel, and allow to dry thoroughly.
• Peel off the cover of the adhesive tape of the plate and attach the unit on the proper surface of your helmet.

Note:
Sena recommends the clamp unit over the glued surface mounting plate. Even though the glued surface mounting plate is provided for convenience, Sena does not assume any responsibility for use of it. Users may have to use the glued plate at their own risk and responsibility.

4. Place the helmet speakers along with the hook and loop fasteners, centered to your ear, in the ear pockets of the helmet. If the helmet has deep ear pockets, you can use the speaker pads to place the speakers closer to your ears.

5. Attach the boom microphone included in the “Basic Kit” between the internal padding and the external shell. The boom microphone should be mounted on the inside surface of the external shell so it is facing properly towards your mouth. Please make sure that the microphone is located close to your mouth when you wear the helmet.

You can use the enclosed hook and loop fastener and holder for the boom microphone to ensure secure placement.

In the case of the wired microphone included in the “Full-face Helmet Kit”, attach the enclosed hook and loop fastener for wired microphone to the inside of the chin guard for full-face helmets.
Place the wired microphone on the hook and loop fastener and attach it to the connector of the speaker cable.

6. When you use the boom microphone included in the “Basic Kit”, please make sure that the fin side of the microphone is facing outward; away from your lips. You can easily recognize it by touching the fin with your fingers.

7. To remove the headset main unit from the clamp, please make sure to pull out the speaker cable connector from the main unit first. Then, remove the main unit from the clamp.

Note:
Insert the speaker cable connector into the main unit and push the connector cover down to lock the connector in place.

 

Charging

• To charge the SMH5-FM, use the USB Power Cable included in the package by plugging into computer’s USB port or USB wall charger. USB wall charger is not included in the package, but you can use any USB wall charger in the market.

• The USB Power Cable is also used for firmware upgrade of the SMH5-FM.

• You can use any of the standard Micro-USB cables which is mostly adopted by smartphones and general Bluetooth headsets manufacturers.

• The Charging LED beside the charging port turns on red while charging, and turns to blue when the headset is fully charged. It takes about 2.5 hours to be fully charged.

• You can use the SMH5-FM while charging. It is especially helpful when you use a cigarette charger for a long road trip.

• A cigarette charger for the SMH5-FM is separately available as an optional accessory but you can use any micro-USB car charger in the market.

You can check the battery level in two different ways when the
headset is powering on.

LED Indicator

When the headset is powering on, the red LED flashes rapidly indicating the battery level.

4 flashes = High, 70~100%
3 flashes = Medium, 30~70%
2 flashes = Low, 0~30%

Voice Prompt Indicator

When you power on the headset, keep pressing the Jog Dial and Phone Button simultaneously for about 3 seconds until you hear three high tone beeps. Then you will hear a voice prompt indicating the battery level. However, if you release the buttons as soon as the headset turns on, you will not hear the voice prompt for the battery level.

Low Battery Warning

When the battery is low, the blinking blue LED in stand-by mode turns to red and you will hear mid-tone triple beeps and a voice prompt saying “Low battery”.

The SMH5-FM supports firmware upgrade function. Please visit Sena Bluetooth web site at www.sena.com to check the latest software downloads.