Frequently Asked Questions

Powering On

Press the Center Button and the (+) Button at the same time for 1 second to power on. The blue LED turns on and you will hear ascending beeps and “Hello”.

Powering Off

Tap the Center Button and the (+) Button simultaneously (you don’t need to press and hold in order for the system to power off). The red LED turns on for about 2 seconds until it turns off completely and you will hear “Goodbye” and descending beeps.

You can easily adjust the volume by tapping the (+) Button or the (-) Button. You will hear a beep when the volume reaches maximum or minimum level. The volume is set and maintained independently at different levels for each audio source even when you turn the headset off and on. For example, once you set the volume for mobile phone handsfree, it will not change even if you
adjust the volume when you hear Bluetooth MP3 music. So you can always maintain the preferred optimum volume level for each audio source.

Go to the configuration menu

To restore factory default settings on the SMH10R, tap the (+) Button or the (-) Button until you hear the voice prompt, “Factory reset”. Tap the Center Button to confirm. The SMH10R powers off
with a voice prompt, “Headset reset, goodbye”.

Note:
You can also enter the factory reset menu by pressing and holding the (+) Button and the Center Button at the same for 12 seconds. Tap the Center Button to confirm.

When the SMH10R is not working properly or is faulty for any reason, you may reset it by pushing the pin-hole reset button at the front of the headset main unit. Insert a paper clip into the reset pinhole and press the reset button for a second using light pressure. The SMH10R will be switched off, and you have to turn the system back on and try again. However, this will not restore the headset to the factory default settings.

The SMH10R operates in the following order of priority:

Mobile phone (highest)
Intercom
Music sharing by Bluetooth stereo music
Bluetooth stereo music (lowest)

A lower priority function is always interrupted by a higher priority function. For example, stereo music is interrupted by an intercom call, and intercom conversation is interrupted by an incoming
mobile phone call.

To securely install the main unit of the SMH10R, you can use the hook and loop fastener or double sided adhesive tape. Please follow the procedure below.

1. Peel off the cover of the adhesive tape of the hook and loop fastener and attach it on the back plate of the main unit.

2. Locate a suitable surface on your helmet to attach the unit, clean the location with a moistened towel, and allow to dry thoroughly.

3. Peel off the cover of the adhesive tape on the hook and loop fastener and attach the fastener on the left side of your helmet.

4. Attach the main unit to the hook and loop fastener of your helmet.

5. You can also use double sided adhesive tape. Peel off the cover of the double sided adhesive tape and attach it to the back plate of the main unit. Then do the step 2 and peel off the other
side cover of the adhesive tape and attach the main unit on the left side of your helmet.

6. Place the speakers in the helmet along with the hook and loop fastener, centered to your ear, in the ear pockets of the helmet. If the helmet has deep ear pockets, you can use the speaker pads
to place the speakers closer to your ears. Attach the speaker connector to the 4 pin connector of the main unit cable.

7. There are two types of microphone that can be installed in your helmet. In the case of the attachable boom microphone, place the hook and loop fastener end of the boom microphone
between the internal helmet cheek pad and the internal wall of the helmet shell and attach the microphone connector to the 2 pin connector of the main unit cable. The boom microphone
should be mounted so it is positioned close to your mouth when you are wearing the helmet.

In the case of the wired microphone, attach the hook and loop fastener for the wired microphone to the inside of the chin guard for full-face helmets. Place the wired microphone on the hook
and loop fastener and attach the microphone connector to the 2 pin connector of the main unit cable.

8. Attach the double sided tape to the battery pack holder in the same manner as the main unit. Insert the battery pack down in the battery pack holder until you feel the click that signals
a secure attachment. Attach the battery connector to the 2 pin connector of the main unit cable. To get rid of the battery pack from the battery pack holder, push the battery pack upward.

 

 

You can use an optional earbud adapter, part # SC-A0305. This part is available at Sena's online store buysena.com.

The difference between the 10R and the SMH10R are as follows.

1. The 10R is grey where as the SMH10R is black.

2. The 10R uses Bluetooth 4.1.

3. With 10R using Bluetooth 4.1, this allows for more functionality such as Sena Smartphone App compatibility and Handlebar Remote and Wristband Remote support.

4. Since it supports the Handlebar Remote, there is one included in the package of the 10R.

5. The 10R has a built in FM radio.

6. The 10R comes with improved speakers for better audio quality. The connectors for the speakers have been changed so the speakers for the SMH10R are not compatible with the speakers for the 10R.

7. The talk time has been increased to 10 hours.

8. The length of time it takes to charge the 10R is 3 hours.

 

Media Selective Pairing: A2DP Stereo Music Only

1. To enter the voice configuration menu, press and hold the Center Button for 12 seconds until you hear the voice prompt, “Configuration menu”.

2. Tap the (+) Button four times and you will hear the voice prompt, “Media selective pairing”.

3. Search for Bluetooth devices on your smartphone. Select Sena SMH10R in the list of devices detected on your phone.

4. Enter 0000 for the PIN. Some smartphones may not ask for a PIN.

Phone Selective Pairing: HFP for Phone Call Only

1. To enter the voice configuration menu, press and hold the Center Button for 12 seconds until you hear the voice prompt, “Configuration menu”.

2. Triple tap the (+) Button and you will hear the voice prompt, “Phone selective pairing”.

3. Search for Bluetooth devices on your smartphone. Select Sena SMH10R in the list of devices detected on your phone.

4. Enter 0000 for the PIN. Some smart phones may not ask for a PIN.

1. To enter the voice configuration menu, press and hold the Center Button for 12 seconds until you hear the voice prompt, “Configuration menu”.

2. Double tap the (+) Button then you will hear the voice prompt, “Multipoint pairing”.

3. If you want to pair a second mobile phone, search for the Bluetooth device on your mobile phone, and select Sena SMH10R in the list of devices detected on the mobile phone.

4. Enter 0000 for the PIN. Some mobile phones may not ask for the PIN.

5. The mobile phone confirms that pairing has completed and the SMH10R is ready to use. You will hear the voice prompt, “Your  headset is paired”.

Note:

If you want to pair a GPS by multipoint pairing, search for the Bluetooth device on the GPS screen, and select Sena SMH10R
at step 3. 

Go in to the configuration menu.

1. To enter the voice configuration menu, press and hold the Center Button for 12 seconds until you hear the voice prompt, “Configuration menu”.

2. By tapping the (+) Button, you will hear the voice prompt, “Phone pairing”.

3. Search for a Bluetooth device on your mobile phone. Select Sena SMH10R in the list of devices detected on the mobile phone.

4. Enter 0000 for the PIN. Some mobile phones may not ask for a PIN.

5. The mobile phone confirms that pairing has completed and the SMH10R is ready to use. You will hear the voice prompt, “Your headset is paired”.

6. If the pairing process is not completed within three minutes, the SMH10R will return to stand-by mode.

Go in to the configuration menu. To delete all Bluetooth pairing information on the SMH10R, tap the (+) Button or the (-) Button until you hear the voice prompt, “Delete all pairings”. Tap the Center Button to confirm

Four-way Universal Intercom

You may make a four-way Universal Intercom connection with a couple of different configurations, 1) three SMH10Rs and one non- Sena Bluetooth headset or 2) two SMH10Rs and two non-Sena
Bluetooth headsets.

You may have a couple of other four-way Universal Intercom configurations, 1) your headset (A), a non-Sena Bluetooth headset (B), another SMH10R (C), and a non-Sena Bluetooth headset (D, 2)
your headset (A), a non-Sena Bluetooth headset (B), and two other SMH10R headsets (C and D). You may make the four-way Universal Intercom call the same way as a normal four-way intercom call.

Three-way Universal Intercom

You may make a three-way Universal Intercom connection with two SMH10Rs and one non-Sena Bluetooth headset. If the intercom connection is made, all headsets connected cannot use the mobile phone call function since the connection between the headset and the phone is disconnected temporarily. If you disconnect the intercom call, the mobile phone connection is
made again automatically so that you can use a mobile phone call function. During the intercom call, you cannot pick up the incoming phone call since it is disconnected, however, you can
pick it up if you disconnect the intercom call.

1. You (A) need to be paired with non-Sena Bluetooth headset (B) and another SMH10R headset (C) for the three-way conference intercom.

2. Start an intercom conversation with non-Sena Bluetooth headset (B) in your intercom group. For example, you (A) may start an intercom conversation with non-Sena Bluetooth headset (B). The non-Sena Bluetooth headset (B) may also start an intercom call with you (A).

3. The other SMH10R (C) may join the intercom conversation by making an intercom call to you (A).

4. Now you (A), non-Sena Bluetooth headset (B), and the other SMH10R (C) are having a three-way conference intercom.

 

 

Start Three-way Intercom

You (A) can have a three-way conference intercom with two other SMH10R friends (B & C) by establishing two intercom connections at the same time. While a three-way conference intercom is in progress, the mobile phone connection of all three participants would be temporarily disconnected, but as soon as the conference intercom terminates or one of the participants leaves the intercom, all mobile phones would be automatically reconnected. During the conference intercom, if you have an incoming mobile phone call, terminate the conference intercom to automatically reconnect the mobile phone and receive the call.

1. You (A) need to be paired with two other friends (B & C) for three-way conference intercom.

2. Start an intercom conversation with one of the two friends in your intercom group. For example, you (A) may start an intercom conversation with intercom friend (B). Or intercom friend (B) may start an intercom call with you (A).

3. The second intercom friend (C) may join the intercom by making an intercom call to you (A).

4. Now you (A) and two SMH10R intercom friends (B & C) are having a three-way conference intercom.

Universal Intercom Pairing

The SMH10R can be paired with non-Sena Bluetooth headsets for Bluetooth intercom conversation. You can pair the SMH10R with only one non-Sena Bluetooth headset; if you pair with a different non-Sena Bluetooth headset, the previous pairing list will be removed.

1. Turn on the SMH10R and the non-Sena Bluetooth headset you want to pair with.

2. Press and hold the Center Button on the SMH10R for 8 seconds until the blue LED flashes rapidly. You will hear a voice prompt, “Universal Intercom pairing”.

3. Perform the operation required for handsfree pairing on the non-Sena Bluetooth headset (refer to the users’ manual for the headsets you want to use). The SMH10R will automatically pair with a non-Sena Bluetooth headset when each are in pairing mode.

 

Two-way Universal Intercom

You can initiate the Universal Intercom connection with non-Sena Bluetooth headsets using the same intercom connection method as you would between other Sena headsets. You may single tap
the Center Button to begin an intercom conversation with the first intercom friend, double tap with the second intercom friend, and triple tap with the third intercom friend.

Non-Sena Bluetooth headsets may initiate the Universal Intercom connection, activating the voice dialing or using the redialing operation. You may also disconnect the existing connection by
ending a call operation function (refer to the users’ manual of the headsets for voice dialing, redialing, and ending a call).

Intercom and Mobile Phone Call

1. When you have an incoming mobile phone call during an intercom conversation, you will hear a ring tone. You can choose whether to 1) answer the mobile phone call and stop the intercom conversation, or 2) reject the phone call and stay on the intercom conversation or 3) ignore the incoming phone call and allow the caller to go to voice mail.

a. To answer the phone call and stop the intercom conversation, tap the Center Button. The phone VOX feature does not work if you are connected to intercom. When you hang up the phone call, the intercom will automatically be recovered.

b. To reject the phone call and stay on the intercom conversation, press the Center Button for 2 seconds until you hear a beep.

c. To ignore an incoming phone call, just wait until the caller goes to voice mail. You will maintain the intercom call while the caller is leaving a voice message. Unlike other motorcycle Bluetooth headsets, this prevents a user from being dropped out of an intercom conversation by an
incoming mobile call.

2. When you have an incoming intercom call during a mobile phone call, you will hear 4 high tone beeps, alerting you that there is an incoming intercom call. You will also hear the voice prompt, “Intercom requested”. In this case, the intercom call does not override the mobile phone call because intercom has a lower priority than a mobile call. You have to hang up the
mobile phone call to make or receive an intercom call.

 

Start and End Two-way Intercom

1. You can start a one-on-one intercom conversation with any intercom friend by tapping the Center Button: Single tapping to intercom with the first intercom friend, double tapping for the
second intercom friend, or triple tapping for the third intercom friend.

2. To terminate a one-on-one intercom conversation, single tap the Center Button. This will end the intercom conversation.

 

Pairing with Other SMH10R Headsets for Intercom Conversation

The SMH10R can be paired with up to three other headsets for
Bluetooth intercom conversation.

1. Turn on the two SMH10R headsets (A and B) that you would like to pair with each other.

2. Press and hold the Center Button for 5 seconds, then you will hear a mid-tone single beep and the voice prompt, “Intercom pairing”.

3. Simply tap the Center Button of any one of the two headsets A or B and wait until the LEDs of both headsets turn to blue and intercom connection is automatically established. The two SMH10R headsets A and B are paired with each other for intercom conversation. If the pairing process is not completed within one minute, the SMH10R will return to stand-by mode.

4. You can make other pairings between headsets A and C, and between headsets A and D by following the same procedure as above.

5. The intercom pairing queue is “Last-Come, First-Served”. If a headset has multiple paired headsets for intercom conversations, the last paired headset is set as the “first intercom friend”. The previous intercom friend becomes the “second intercom friend”, and “third intercom friend”.

Note:
For example, after the pairing procedures listed above, headset D is the first intercom friend of headset A. Headset C is the second intercom friend of headset A, and headset B is the third intercom friend of headset A.

 

To enable this feature to in to the configuration menu.

Tap the (+) Button or the (-) Button until you hear the voice prompt, “VOX intercom”. If this feature is enabled, you can initiate an intercom conversation with the last connected intercom friend by speaking any word loudly enough. If you start an intercom conversation by VOX, the intercom terminates automatically when you and your intercom friend remain silent for 20 seconds. However, even when this feature is enabled, if you want to terminate intercom conversation manually, press and hold the (-) Button for 3 seconds. Then you are not able to start intercom by voice temporarily. In this case, you have to tap the Center Button to restart the intercom. This is to prevent repeated unintentional intercom connections by strong wind noise. If you tap the Center Button to start an intercom conversation, it is not terminated by 20
seconds of silence. After turning the SMH10R off and on, you can start intercom by voice again.

Speed Dialing

You can quickly make a phone call by using the voice speed dial menu.

1. To enter into the voice speed dial menu, press and hold the (+) Button for 3 seconds and you will hear a mid-tone single beep and a voice prompt saying “Speed dial”.

2. Tap the (+) Button or the (-) Button to navigate between the menus. You will hear voice prompts for each menu item.

3. Tap the Center Button to select a voice menu among the followings:

(1) Last number redial
(2) Speed dial 1
(3) Speed dial 2
(4) Speed dial 3
(5) Cancel

4. After selecting the last number redial menu, you will hear a voice prompt saying “Last number redial”. Then, to redial the last phone call number, tap the Center Button.

5. To call one of the speed dials, tap the (+) Button or the (-) Button to navigate between the menus until you hear a voice prompt saying “Speed dial (#)”. Then, tap the Center Button.

6. If you want to exit the speed dial immediately, tap the (+) Button or the (-) Button until you hear a voice prompt saying “Cancel”, and tap the Center Button. If any button is not pressed within 15 seconds, the SMH10R will exit the voice speed dial menu and goes back to stand-by mode.

7. To cancel the voice dialing or redialing last number command, tap the Center Button while it is in progress.

Note:

Make sure that you should connect the mobile phone and the headset in order to use the speed dial function.

Mobile Phone Call Making and Answering

1. When you have an incoming call, tap the Center Button to answer the call.

2. You can also answer the incoming call by loudly speaking any word of your choice if Voice Activated Phone Answering is enabled, unless you are connected to intercom.

3. To end a call, press the Center Button for 2 seconds until you hear a mid-tone single beep, or wait for the called person to end the call.

4. To reject a call, press the Center Button for 2 seconds until you hear a beep while the phone is ringing.

5. There are several ways to make a phone call:

- Enter numbers on your mobile phone keypad and make a call. Then the call is automatically transferred to the headset.

- In stand-by mode, press the Center Button for 3 seconds, to activate the voice dialing of your mobile phone. You will hear a high tone single beep. Your mobile phone has to support voice dialing. Refer to your mobile phone manual for further instructions.

 

Note:

1. If you are using multipoint mobile phone connection and you have an incoming call from the second phone during the call of the first phone, then you may still receive the call from second
phone. In this case, the call from the first phone is on waiting mode. If you end a call, then it will automatically guide you to the first phone call.

2. If you are using multipoint connection of mobile phone and GPS, you may not be able to listen to the GPS voice instruction during the phone call.

Go to the configuration menu to disable this feature. VOX phone is enabled by default.

Tap the (+) Button or the (-) Button until you hear the voice prompt, “VOX phone”. If this feature is enabled, you can answer incoming calls by simply saying a word loudly enough, unless you are
connected to intercom. For example, when you hear a series of beeps for an incoming call, you can answer the phone by saying “Hello” or any other word loudly. However, the phone VOX feature
does not work if you are connected to intercom. This is enabled from the factory but you can disable it. If this mode is disabled, you have to tap the Center Button to answer an incoming call.

Go in to the configuration menu to change the Intercom VOX sensitivity. 

Tap the (+) Button or the (-) Button until you hear the voice prompt, “VOX sensitivity”. By tapping the Center Button, it will lead you to the level adjustment mode. If you enter the mode, you will hear a prompt stating the current VOX sensitivity level. You may adjust the VOX sensitivity level by tapping the (+) Button or the (-) Button. Level 5 is the highest sensitivity setting and 1 the lowest. After you have completed the setting, tap the Center Button to apply the changes.

 

Go in to the configuration menu to disable this feature. When Advanced Noise Control is enabled, the background noise is reduced during an intercom conversation. When it is disabled, the background noise is mixed with your voice during intercom.

Noise Control is enabled by default.

Sidetone is the sound of your own voice as picked up by your headset’s microphone and reproduced in your own ear, by your own speaker. It helps you to naturally speak at the correct level according to varying helmet noise conditions. If this feature is enabled, you can hear what you are saying during an intercom conversation or a phone call.

To enable this feature go to the configuration menu.

You can disable voice prompts by going to the configuration setting, but the following voice prompts are always on.

- Voice prompts for configuration setting menu
- Voice prompts for battery level Indicator
- Voice prompts for factory reset

You can set the configuration of the SMH10R by the voice menu instructions as below.

1. To enter the voice configuration menu, press and hold the Center Button for 12 seconds until the LED shows solid blue and you hear high tone double beeps. You will also hear the voice prompt saying “Configuration menu”.

2. Tap the (+) Button or the (-) Button to navigate between the menus. You will hear voice prompts for each menu item as below.

3. You can enable / disable a feature or execute a command by tapping the Center Button.

4. If you want to exit configuration immediately, tap the (+) Button or the (-) Button until you hear the voice prompt saying “Exit configuration”, then tap the Center Button.

The voice prompt for each menu item is as follows:

You can start sharing music with an intercom friend using Bluetooth stereo music during a two-way intercom conversation. When you terminate music sharing, you can go back to the intercom
conversation. To start or terminate sharing music, press and hold the Center Button for 1 second during an intercom conversation until you hear a double beep and you and your intercom friend
will listen to or terminate sharing music. To track forward or track back, press the (+) Button or the (-) Button for 1 second until you hear a mid-tone single beep.

You can listen to stereo music from your Bluetooth wireless audio device. The Bluetooth audio device must be paired with the SMH10R by following the “Bluetooth Stereo Device Pairing”
procedures described in chapter 7.3. The SMH10R supports the Audio/Video Remote Control Profile (AVRCP), so if your Bluetooth audio device also supports AVRCP, you can use the SMH10R
to remotely control music playback. You can not only adjust the volume but also use functions such as play, pause, next track and previous track.

1. To adjust the volume, tap the (+) Button or the (-) Button.

2. To play or pause music, press the Center Button for 1 second until you hear a mid-tone double beep.

3. To track forward or track back, press the (+) Button or the (-) Button for 1 second until you hear a mid-tone single beep.

You can stop music streaming while you are listening to the music by pressing the (-) Button for 4 seconds until you hear high tone double beeps.

 

The SMH10R supports a firmware upgrade function. Please visit the Sena Bluetooth web site at www.sena.com to check the latest software downloads.

Optional Accessory - Battery pack (SC-A0301)

You can purchase an additional battery pack for replacement at Sena's online store - http://buysena.com/

You can check the battery level in two different ways when the
headset is powering on.

LED Indicator

When the headset is powering on, the red LED flashes rapidly
indicating the battery level.

4 flashes = High, 70~100%
3 flashes = Medium, 30~70%
2 flashes = Low, 0~30%

Voice Prompt Indicator

When you power on the headset, keep pressing the Center Button
and the (+) Button simultaneously for several seconds until you
hear high tone triple beeps. Then you will hear a voice prompt
indicating the battery level. However, if you release the buttons as
soon as the headset turns on, you will not hear the voice prompt
giving the battery level indication.

The charging LED beside the charging port turns red while charging, and turns to blue when the headset is fully charged. It takes about 2.5 hours to be completely charged. You can use the
SMH10R while it is charging. This is especially helpful when you use a cigarette charger for a long road trip.

You can charge the SMH10R on a helmet by connecting the supplied USB power & data cable or cigarette charger. You can use any standard micro-USB cable to charge the SMH10R.