Frequently Asked Questions

Dual Pack: SMH10D-11

 

 

Dual Pack: SMH10D-10

* DUAL PACK INCLUDES 2 PIECES OF EACH ITEM BELOW

 

 

You can easily adjust the volume by rotating the Jog Dial. You will hear a beep when the volume reaches maximum or minimum level. The volume is set and maintained independently at different levels for each audio source even when you turn off and on the headset. For example, once you set the volume for mobile phone handsfree, it will not change even if you adjust the volume when you hear Bluetooth MP3 music. So you can always maintain the preferred optimum volume level for each audio source.

 

When the SMH10 is not working properly or is in faulty status for any reason, you may reset by pushing the pin-hole reset button at the back of the headset main unit. Insert a paper clip into the reset pinhole
and press the reset button for a second with light pressure. The SMH10 will be switched off, and you have to turn the system back on and try again. However, this will not restore the headset to factory default settings.

 

The SMH10 operates in the following order of priority:


Mobile phone (highest)

Intercom

Stereo music by audio cable

Music sharing by Bluetooth stereo music

Bluetooth stereo music (lowest)


A lower priority function is always interrupted by a higher priority function. For example, stereo music is interrupted by intercom call, and intercom conversation is interrupted by incoming mobile phone call.

• Headset Main Unit

• Clamp Unit

 

 

 

SMH10 is programmed to manage various connection types in a very specific order. Below is SMH10's function priority list.
  1. HSP/HFP (Phone or GPS audio guidance**)
  2. Intercom (Communication between SMH10s)
  3. Stereo music by audio cable through MP3 jack of the SMH10
  4. A2DP (wireless stereo music)
Higher priority function will always interrupt active lower priority function. However, upon termination of higher priority function, SMH10 will automatically return to previously active lower priority function.
**Typically, set up involving motorcycle GPS navigation system, phone will be connected to GPS; thus, GPS will regulate priority of phone and navigation audio. Most of GPS navigation systems put phone as higher priority function than guidance of GPS navigation audio.

Typical Bluetooth headsets can connect with only one HFP (Hands- Free Profile) device, but multipoint pairing allows the headset to connect with two HFP devices at the same time. So, when you already have a mobile phone connected with the SMH10, you can also pair and connect a second mobile phone or other HFP devices such as GPS or Sena SR10, Bluetooth adapter.

1. To pair the second mobile phone, press the Jog Dial for 5 seconds again until the red LED is rapidly flashing and you hear multiple beeps.

2. Within 2 seconds, tap the Phone Button again, then the LED turns to blue flashing and the beeps turn to high tone double beeps. You will hear a voice prompt saying “Multipoint pairing”.

3. Search for Bluetooth devices on your mobile phone. Select the Sena SMH10 in the list of the devices detected on the mobile phone.

4. Enter 0000 for the PIN. Some mobile phones may not ask for the PIN.

5. The mobile phone confirms that pairing has completed and the SMH10 is ready to use. You will hear a voice prompt from the SMH10 saying “Your headset is paired”.

1. Turn on the headset and press the Phone Button for 5 seconds until the LED flashes red and blue alternately and you hear multiple beeps.

2. Within 2 seconds, tap the Phone Button again, then the LED turns to blue flashing and the beeps turn to multiple mid-tone beeps. You will hear a voice prompt saying “Phone selective pairing”.

3. Search for Bluetooth devices on your smartphone. Select the Sena SMH10 in the list of devices detected on your phone.

4. Enter 0000 for the PIN. Some smart phones may not ask for PIN.

To delete all Bluetooth pairing information of the SMH10, rotate the Jog Dial until you hear a voice prompt saying “Delete all pairings”, and tap the Phone Button to confirm. Taping the Jog Dial is not available for this setting.

 

SMH10 can wirelessly connect to other Bluetooth devices supporting HSP/HFP (Headset Profile/Hands Free Profile) and A2DP (Advance Audio Distribution Profile). HSP/HFP is standard in all phones with Bluetooth feature. Almost all Bluetooth MP3 players, Smartphone, audio dongles support A2DP to send stereo audio to Bluetooth headset like SMH10.

As for GPS navigation system, Sena highly recommends GPS navigation system designed specifically for motorcycle. There are many automobile GPS navigation systems which support HSF/HFP, but many are only able to connect to Bluetooth phones and will not work with Bluetooth Headsets

1. When you have an incoming call, simply tap the Phone Button or the Jog Dial to answer the call.

2. You can also answer the incoming call by loudly speaking any word of your choice if Voice Activated Phone Answering is enabled.

3. To end a call, tap the Phone Button or press the Jog Dial for 2 seconds until you hear a beep, or wait for the called person to end the call.

4. To reject a call, press the Jog Dial for 2 seconds until you hear a beep while the phone is ringing.

5. To transfer a call between the mobile phone and the headset during the phone conversation, press the Phone Button for 2 seconds until you hear a beep.

6. There are several ways to make a phone call:

• Enter numbers on your mobile phone keypad and make a call. Then the call is automatically transferred to the headset.

• For some older mobile phones which do not automatically transfer calls to the headset, press the Phone Button after entering phone numbers on the mobile phone keypad.

• Tap the Phone Button in stand-by mode to activate the voice dialing of your mobile phone. For this, the voice dialing feature must be available on the mobile phone. Refer to your mobile phone manual for further instruction.

You can quickly make a phone call by using the voice speed dial menu.

1. To enter into the voice speed dial menu, double tap the Phone Button and you will hear a mid-tone single beep and a voice prompt saying “Speed dial”.

2. Rotate the Jog Dial clockwise or counter-clockwise to navigate between the menus. You will hear voice prompts for each menu items.

3. Tap the Phone Button or the Jog Dial to select a voice menu among the followings:
(1) Last number redial (4) Speed dial 3
(2) Speed dial 1 (5) Cancel
(3) Speed dial 2

4. After selecting the last number redial menu, you will hear a voice prompt saying “Last number redial”. Then, to redial the last phone call number, tap the Phone Button or the Jog Dial.

5. To call one of the speed dials, rotate the Jog Dial clockwise or counter-clockwise to navigate between the menus until you hear a voice prompt saying “Speed dial (#)”. Then, tap the Phone Button or the Jog Dial.

6. If you want to exit the speed dial immediately, rotate the Jog Dial until you hear a voice prompt saying “Cancel”, and tap the Phone Button or the Jog Dial. If any button is not pressed within 15 seconds, the SMH10 will exit the voice speed dial menu and goes back to stand-by mode. 

Note: Make sure that you should connect the mobile phone and the headset in order to use the speed dial function.

 

Profile (AVRCP), so if your Bluetooth audio device also supports the AVRCP, you can use the SMH10 to remotely control music playback. You not only can adjust the volume but also use the functions such as play, pause, next track and previous track.

1. To adjust the volume, rotate the Jog Dial.

2. To play or pause music, press and hold the Jog Dial for 1 second until you hear a double beep.

3. To track forward or track back, rotate while pressing the Jog Dial clockwise or counter clockwise.

 

Plug your stereo MP3 player directly to the SMH10 by using the enclosed 3.5mm stereo audio jack cable. To adjust the volume, rotate the Jog Dial on the headset. You may adjust the volume on the MP3 player also.

 

 

You can start sharing music with an intercom friend using Bluetooth stereo music during a two-way intercom conversation. When you terminate music sharing, you can go back to the intercom conversation. To start or terminate sharing music, press and hold the Jog Dial for 1 second during an intercom conversation until you hear a double beep and you and your intercom friend will listen to or terminate sharing music. To track forward or track back, rotate while pressing down the Jog Dial clockwise or counter clockwise.

Note:
1. Both you and your intercom friend can remotely control music playback during music sharing such as track forward and track back.
2. When you have an incoming call, make a phone call, or hear the turnby-turn voice instruction of GPS during music sharing, the function will be paused.
3. In order to share music, make sure that you update both headsets with the firmware that has the music sharing feature, and enable the EDR setting in the Sena Device Manager.

Unlike typical headset where voice activation sensitivity is low and where soft voice can easily trigger voice activation, SMH10 was designed to work in a noisy environment many riders experience. Thus, voice activation sensitivity is set higher than typical headset many of users maybe accustom to. If users are speaking too softly, the voice may not meet required sensitivity of SMH10. Even during active intercom, SMH10 will close intercom channel automatically. As a tip, just blowing into the microphone as if blowing dust off the microphone will easily trigger and help maintain VOX activated intercom.

At the same time, proper VOX operation heavily depends on riding environment as such as size of the motorcycle windshield, type of the helmet, and riding speed. SENA advise user to disable VOX mode unless they have a touring-sized windshield on your motorcycle, wear full-faced helmet, and normally ride below 80 mph. On open face helmet, it may be almost impossible to use this option. Due to wind/road noise, VOX may not be suitable if microphone is directly exposed to outside environment or if microphone is placed near a helmet opening. As a tip, tucking microphone further inside the helmet and using helmet's chin skirt will improve VOX operation and sound quality.
SMH10 is equipped with noise cancellation technology, but there will be drop in voice quality as speed increases if microphone is not fully shield from the wind. Without bike shield or helmet shield, it will be very difficult to communicate at highway speed (60 MPH to 80 MPH). Using chin skirt and closing chin ventilation will improve voice quality at highway speed.

Enabling/Disabling Voice Prompts

Go to the configuration menu to change this option.

You can disable voice prompts by configuration setting, but the following voice prompts are always on.

  • Voice prompts for configuration setting menu
  • Voice prompts for battery level Indicator
  • Voice prompts for factory reset

When Advanced Noise Control is enabled, the background noise is reduced during an intercom conversation. When it is disabled, the background noise is mixed with your voice during intercom.

Note:
If you use your SMH10 with the Bluetooth Audio Pack for GoPro, you can enable or disable this feature only during Normal Voice Recording. This feature is automatically disabled while in Ultra HD (UHD) Voice Recording mode.

 

Sidetone is the sound of your own voice as picked up by your headset’s microphone and reproduced in your own ear, by your own speaker. It helps you to naturally speak at the correct level according to varying helmet noise conditions. If this feature is enabled, you can hear what you are speaking during an intercom  conversation or a phone call.

 

 

The difference between the 2 clamp kits are the microphones and which helmet they are compatible with. The SMH10-10 has a single fixed boom microphone and can be used with full face, open face, and certain modular helmets. The SMH10-11 has 2 different types of microphones, the wired microphone and the wired boom microphone, and can be used with full face, open face, and modular helmets.

There are a couple of ways to connect none Bluetooth audio device to SMH10. The easiest method is wired connection to SMH10. If the device has 3.5mm audio output port, device can be connected to SMH10 using provided 3.5mm audio cable through MP3 port.

Also, device can be connected to SMH10 wirelessly using a Bluetooth audio dongle which supports A2DP. Bluetooth dongle is not provided in SMH10 package.
SMH10 is very water resistant. Water resistance is one of the highest priorities in designing of SMH10. All buttons and ports are nicely sealed to provide excellent water resistance.
 
Make sure that the rubber USB port cover is closed.

User can easily decrease/increase the volume of the voice, music and intercom using Jog Dial. SMH10 can save volume levels of previously connected profiles. This means that phone volume (HSP/HFP), music volume (A2DP), and intercom volumes will be saved separately and return to its own saved volume level whenever associated profile is reconnected. Profile volume adjustment is only affective during the use of its specific profile. However, if user changes volume during standby mode, then volume change applies to all profiles. As a note, alert tones like low battery warning and connection tones can only be adjusted in standby mode. We advise user to first lower the volume in standby mode, then go into each communication mode and increase each profile volume to a comfortable level.

Please adjust the direction of the microphone so that the fin side of the microphone is facing outward; away from your lips. You can easily recognize it by touching the fin with your fingers.


The microphone cap helps you to cut down incoming microphone wind noise by protecting the microphone from the wind and provide clearer voice audio sound. Put the microphone cap on the side of the microphone that has the fin on it.


When installing the boom microphone included in the “Universal Microphone Kit”, place the hook and loop fastener end of the boom microphone between the internal helmet cheek pad and the internal wall of the helmet shell. The boom microphone should be mounted so it is facing close to your mouth when you wear
the helmet. You can use the enclosed hook and loop fastener and holder for the boom microphone to ensure secure placement.


In the case of the wired microphone also included in the “Universal Microphone Kit”, attach the enclosed hook and loop fastener for wired microphone to the inside of the chin guard for full-face helmets. Place the wired microphone on the hook and loop fastener and connect it to the connector of the clamp unit.

 

  • The SMH5's distance is about a quarter mile (400 meters), but the SMH10's distance is about half a mile, (900 meters).
  • The SMH5 is smaller and weighs about 77 grams, while the SMH10 is noticeably larger and weighs about 144 grams.
  • The SMH5's talk time is up to 8 hours and standby time of up to 7 days. The SMH10's talk time is up to 12 hours and standby time of 10 days.
  • The SMH5 is able to use the intercom function to talk to only one other Sena Device Headset at a given time, while the SMH10 can use the intercom functions to talk to three other Sena Device Headsets at the same time.
  • The SMH10 is able to use the voice activated intercom function (VOX intercom) while the SMH5 cannot.
  • The SMH10R has a smaller form factor and operates using only 3 buttons, the plus (+) button, the center button, and the minus (-) button.
  • The battery for the SMH10R is external and can be installed on the backside of the helmet whereas the SMH10 has an internal battery.
  • The SMH10R comes with the Universal Microphone kit whereas the SMH10 comes in two different packages, the Speaker- Microphone Clamp Unit - Basic Kit (SMH10-10) or the Speaker-Microphone Clamp Unit with Universal Microphone Clamp Kit (SMH10-11).
For clamp installation, please view our video on www.youtube.com/senabluetooth channel. Below is direct link to the video.
http://www.youtube.com/watch?v=bjpgfiUPwR4

As for microphone installation, SMH-A0302 comes with all necessary parts to set up microphone on almost all helmets. Both boom microphone and wired microphone have velcro to place on any surface of the helmet. The important part of the installation is placing microphone directly in-front of the lips. If a particular helmet does provide fabric surface around the area for microphone velcro, user can use provided velcro sticker to place microphone velcro on smooth surface. 
SMH10 will fit onto various types of helmets. The standard clamp, included in default packaging, will fit onto most helmets. However, there will be some installations which may require extra wire length, ear buds instead of speakers, and wire microphone instead of boom microphone. SENA offers different types of clamps, as an additional accessory, to allow various installations and user preferences.

For Details on additional clamps and other accessories, please visit website;
Sena provides Cigarette Charger and optional DC Power Charger with USB power cable for charging SMH10. Also, any certified USB power charger from other manufacturers can be used to charge the SMH10.

The enclosed car charger can be used with 12V, 1A output without any problem because the charging circuit of the SMH10 accepts 5V~14V+ level. Thus, 5V converter for car charger is not required. However, do not use 24V automobile cigarette charging port to charge SMH10; doing so many damage SMH10.It is also OK to use the power cord from the enclosed AC system. The SMH10 will charge without any problem using PC USB port power, 5VDC @500 mA. 
A fully charged SMH10 provides 12 Hrs of talk time and 10 Days of standby time. It takes about 2.5 hours to be completely charged.

To begin with, the headset will need to be charged long enough so that it will power on as it would when it’s functioning normally.

 

1. Unplug the headset from your computer.

2. Restart the Sena Device Manager.

3. Reconnect the headset to your computer using the provided microUSB cable.

4. Perform a "Fault Reset" on your headset. Please refer to the User's Guide for more information on how to perform a Fault reset for your product.

5. Follow the instructions for having your headset recognized.

6. If it needs to be powered on, then power it on. If the LEDs on the headset don't appear as normal then that's okay.

7. Press the NEXT button. You should see a prompt saying that the current firmware is v0.0 and that a new firmware version is available.

8. Press OK to save the firmware to your computer and start the firmware update process.

9. Follow all of the orange messages that appear during the firmware update process as instructed.

 

If the case where the driver for the headset was not installed correctly then use the follwing steps below.

Uninstall the Sena Device Manager and redownload the Sena Device Manager for your operating system's version. Before beginning the installation process, right-click on the installation file and choose "Run as Adminstrator". Once installng make sure after plugging in the name of the headset when it asks you to that you see the "Welcome to the Device Driver Installation Wizard" so that the driver for the SMH10 is correctly installed. If you do not see that and are running a Windows machine, then please go the Windows Device Manager (Start > Control Panel > Device Manager) and you should see the headset listed once the unit is powered. If the headset is listed under "Other Devices" or "Universal Serial Bus controllers", then right-click it and choose Update Driver Software. Then choose Browse my computer for driver software. Click the Browse... button and select C: > Program Files > Sena Technologies then click OK. The "Welcome to the Device Driver Installation Wizard" should appear now and install the driver for the headset. Now you can use the Sena Device Manager to update the firmware on your headset.

If the above does not work then please go to the menu, of Sena Bluetooth Device Manager program, by moving to Start Menu -> All Programs -> Sena Technologies -> SenaBluetoothDeviceManager then select "Install Driver" in the SenaBluetoothDeviceManager menu to begin the "Welcome to the Device Driver Installation Wizard".

Yes, SMH10 is firmware upgradable. All SMH10 headsets can updated if they are the SMH10B model with the micro-USB port built into the main unit. The firmware for the original model of the SMH10 (a.k.a. the SMH10A) can not be updated as it only has a round DC charging port.