Frequently Asked Questions

 

Press and hold the Center Button and the (+) Button at the same time for 1 second to turn the Bluetooth system on or off.

Powering On/Off

 

Built-in Microphone and Speakers

 

Phone Selective Pairing — Hands-Free Profile

1. Execute Phone Selective Pairing in the Bluetooth System Configuration Menu.

2. With your hands-free device in Bluetooth-pairing mode, select Sena R1 in the list of devices detected.

3. If it asks for a PIN, enter 0000.

 

The Bluetooth system can pair with multiple Bluetooth devices such as a mobile phone, for hearing navigational directions from a GPS app or health and training information from apps such as Strava and Cyclometer, or an MP3 player via Mobile Phone Pairing and Second Mobile Phone Pairing. The Bluetooth system can also be paired with up to three other Sena headsets.

1. Execute Second Mobile Phone Pairing in the Bluetooth System Configuration Menu.

2. With your mobile phone in Bluetooth-pairing mode, select Sena R1 in the list of devices detected.

3. If your mobile phone asks for a PIN, enter 0000.

1. Execute Phone Pairing in the Bluetooth System Configuration Menu.

2. With your mobile phone in Bluetooth-pairing mode, select Sena R1 in the list of devices detected.

3. If your mobile phone asks for a PIN, enter 0000.

 

Media Selective Pairing — A2DP Profile

1. Execute Media Selective Pairing in the Bluetooth System
Configuration Menu.


2. With your A2DP device in Bluetooth-pairing mode, select Sena R1 in the list of devices detected.

3. If it asks for a PIN, enter 0000.

 

Assigning Speed Dial Presets

1. Execute Speed Dial in the Bluetooth System Configuration Menu by holding down the Center Button for 10 seconds, then using the (+) and (-) Buttons to scroll through the menu.

2. Tap the (+) Button or the (-) Button to set up the three available Speed Dial Presets. You will hear the voice prompt, “Speed dial” followed by the preset number.

3. On your mobile phone, call the number to which you want to assign a Speed Dial Preset. The call will be terminated immediately. Then, you will hear the voice prompt, “Save speed dial (#)”. This confirms that the number was saved.

4. Use this procedure to save other Speed Dial Presets.

5. To exit the menu, tap the (+) Button or the (-) Button until you hear the voice prompt, “Cancel”, then tap the Center Button to confirm.

 

Making and Answering Calls

 

 

Note: If you have a GPS device connected, you will not hear its voice navigations during a phone call.

 

Phone Selective Pairing — Hands-Free Profile

1. Execute Phone Selective Pairing in the Bluetooth System Configuration Menu.

2. With your hands-free device in Bluetooth-pairing mode, select Sena R1 in the list of devices detected.

3. If it asks for a PIN, enter 0000.

1. Execute Second Mobile Phone Pairing in the Bluetooth System Configuration Menu.

2. With your mobile phone in Bluetooth-pairing mode, select Sena R1 in the list of devices detected.

3. If your mobile phone asks for a PIN, enter 0000.

1. Execute Second Mobile Phone Pairing in the Bluetooth System Configuration Menu.

2. With your mobile phone in Bluetooth-pairing mode, select Sena R1 in the list of devices detected.

3. If your mobile phone asks for a PIN, enter 0000.

 

Mobile Phone Pairing

1. Execute Phone Pairing in the Bluetooth System Configuration Menu.

 

2. With your mobile phone in Bluetooth-pairing mode, select Sena R1 in the list of devices detected.

3. If your mobile phone asks for a PIN, enter 0000.

 

Music Sharing

You can share the music you’re listening to with an Intercom Friend during an intercom conversation. To start or terminate sharing music, press the Center Button for 1 second during an intercom conversation until you hear a double beep. Both you and your Intercom Friend can control music playback.

Sharing Music with an Intercom Friend during Intercom Conversation

 

Playing Music with Bluetooth Devices

1. To play or pause music, press and hold the Center Button for 1 second until you hear a double beep.

2. To adjust the volume, tap the (+) Button or the (-) Button.

3. To track forward or back, press and hold the (+) Button or the (-) Button for 1 second.

 

 

Universal Intercom allows you to have intercom conversations with users of non-Sena Bluetooth headsets. You can pair the Bluetooth system with only one non-Sena headset at a time. The intercom distance depends on the performance of the Bluetooth headset to which it’s connected. When a non-Sena Bluetooth headset is paired with the Bluetooth system, if another Bluetooth device is paired via Second Mobile Phone Pairing, it will be disconnected.

1. Execute Universal Intercom in the Bluetooth System Configuration Menu.

2. Put the non-Sena Bluetooth headset in Pairing Mode. The Bluetooth system will automatically pair with a non-Sena Bluetooth headset.

3. You can have Two-Way Intercom or Multi-Way Intercom communication with up to three Intercom Friends using non-Sena headsets by following the procedures described below.

 

 

Group Intercom allows you to instantly create a Multi-Way Conference Intercom with three of the most recently paired headsets.

1. Pair intercoms with up to three people you want in the Group Intercom.

2. Tap the (+) Button and the (-) Button simultaneously to begin Group Intercom. The alternating blue and red flashing lights indicate that the device is now in Group Intercom mode and you will hear a voice prompt, “Group intercom”.

3. When all of the headsets are connected together, everyone will hear the voice prompt, “Group intercom connected”.

4. To terminate Group Intercom, press the Center Button for 1 second during Group Intercom. You will hear a voice prompt, “Group intercom terminated”.

 

 

Three-Way Conference Phone Call with Intercom Users

You can have a Three-Way Conference Phone Call by adding an Intercom Friend to the mobile phone conversation.

1. During a mobile phone call, tap the Center Button to invite one of your Intercom Friends to the conversation.

2. To disconnect the intercom during a conference phone call, tap the Center Button.

3. To disconnect the mobile phone call during a conference phone call, press the Center Button for 2 seconds.

Note: When you have an incoming intercom call during a mobile phone call, you will hear a voice prompt, “Intercom Requested.”

 

Starting a Three-Way Intercom Conference

You (A) can have a Three-Way intercom Conference with two other Intercom Friends (B & C) by establishing two intercom connections simultaneously.

1. Pair your Bluetooth system (A) with those of two other Intercom Friends (B & C). Please refer to “Intercom Pairing” for pairing instructions.

2. Start an intercom conversation with one of the two friends in your intercom group. For example, you (A) may start an intercom conversation with the Intercom Friend (B). Or, Intercom Friend (B) may start an intercom call with you (A).


3. Then, you (A) can call the second Intercom Friend (C), or the second Intercom Friend (C) may join the intercom by making an intercom call to you (A).

4. Now you (A) and two Intercom Friends (B & C) are having a Three-Way Intercom Conference.

 

Starting a Four-Way Intercom Conference

With three Intercom Friends connected, a new participant (D) can make it a Four-Way Intercom Conference by making an intercom call to either (B) or (C).

Ending Multi-Way Intercom

1. Press the Center Button for 1 second until you hear a beep to terminate all intercom connections.

2. Tap the Center Button to disconnect from your first Intercom Friend. Double tap the Center Button to disconnect from your second Intercom Friend.

Two-Way Intercom

Once you have done the Intercom Pairing, you can start or end an intercom conversation with an Intercom Friend by tapping the Center Button.

1. Tap one for Intercom Friend 1.

2. Tap twice for Intercom Friend 2.

3. Tap three times for Intercom Friend 3.

 

Intercom Pairing

Up to three other people can be paired with the helmet for Bluetooth intercom conversations.

1. Press and hold the Center Button on two Bluetooth systems for 5 seconds until you hear the voice prompt, “Intercom pairing”.

2. Tap the Center Button on either Bluetooth system and wait until the LEDs of both turn blue.

3. Repeat steps 1 and 2 to pair with Intercom Friends C & D.

 

 

FM Station Guide (Default: Enable)

The FM Station Guide setting can be found in the Bluetooth System Configuration Menu.

When FM Station Guide is enabled, FM station frequencies are given by voice prompts as you select preset stations. When FM Station Guide is disabled, the voice prompts on FM station frequencies will not be given as you select preset stations.

 

Radio Data System(RDS) Alternative(AF) Setting (Default: Enable)

The RDS AF setting can be found in the Bluetooth System Configuration Menu.

When radio station signals get too weak for good reception, with RDS AF enabled, the Sena radio receiver re-tunes to a station with better reception. If RDS AF is disabled, you’ll have to find stronger stations manually.

 

Region Selection (Default: Worldwide)

You can select the proper FM frequency range for your location from the Sena Device Manager or the Sena Smartphone App. Using the region setting, you can optimize the seek function to avoid unnecessary frequency ranges.

 

 

Navigating Preset Stations

Using the methods above, up to 10 radio stations can be stored. Press and hold the Center Button for 1 second to navigate through the saved stations.


Note: You can use the Sena Device Manager or the Sena Smartphone App to save the preset stations.

The Temporary Preset feature automatically finds and saves the nearest 10 radio stations without changing your existing preset stations.

1. Tap the (+) Button three times to automatically find and save 10 stations.

2. The temporary preset stations will be cleared when the Bluetooth system reboots.

Scan and Save Radio Stations

The “Scan” function automatically searches for radio stations, starting with the current station’s frequency, then up from there.

1. Press and hold the (+) Button for 1 second to scan for stations.

2. The Sena tuner pauses at each station it finds for 8 seconds before moving to the next.

3. To save the current station, tap the Center Button. The station will be saved as the next preset number.

4. To stop scanning, press the (+) Button for 1 second.

 

Seek and Save Radio Stations

The “Seek” feature searches for radio stations.

1. Double tap the (+) Button or the (-) Button to search for radio stations.

2. To save the current station, press and hold the Center Button for 3 seconds until you hear the voice prompt, “Preset (#)”.

3. Tap the (+) Button or the (-) Button to navigate through the preset numbers that you want to store.

4. Press and hold the (+) Button for 1 second to save the station in the preset number you choose. Or, press and hold the (-) Button for 1 second to delete the station from memory.

 

FM Radio On/Off

To turn on or shut off the FM radio, press the (-) Button for 1 second until you hear a double beep.

 

 

Deleting All Bluetooth Pairing Information

A Delete All Bluetooth Pairing Information setting can be found in the Bluetooth System Configuration Menu.

Tap the Center Button when in this menu to Delete All Bluetooth Pairing Information stored in the headset.

 

Configuration Menu

The Bluetooth system can be configured by following a series of voice prompts. Further details about each of these settings will be explained on the following pages.

1. To access the Bluetooth System Configuration Menu, press and hold the Center Button for 10 seconds until you hear the voice prompt, “Configuration menu”.


2. Tap the (+) Button or the (-) Button to navigate between the menus. You will hear voice prompts for each menu item.

 

3. You can enable/disable the feature or execute the command by tapping the Center Button.

 

 Bluetooth System Configuration Menu

 

Advanced Noise Control™ (Default: Enable)

An Advanced Noise Control setting can be found in the Bluetooth System Configuration Menu.

If Advanced Noise Control is enabled, background noise is reduced during intercom conversations.

If Advanced Noise Control is disabled, the background noise is mixed with your voice while using the intercom.

 

 

A Voice prompt setting can be found in the Bluetooth System Configuration Menu. If Voice prompt is enabled, you can hear Voice prompts for different kinds of features. If Voice prompt is disabled, Voice prompts are silenced except for those in the Bluetooth System Configuration Menu, battery level indication, speed dial, and FM radio functions.

 

 

The Bluetooth system prioritizes connected devices in the following order:

Mobile phone (highest)
Intercom
Music sharing via Bluetooth stereo
FM Radio
Bluetooth stereo music (lowest)

A lower-priority function gets interrupted by a higher-priority function. For example, stereo music will be interrupted by an Intercom Conversation; an Intercom Conversation will be interrupted by an incoming mobile phone call.

 

To erase all of your settings and start fresh, Bluetooth system can be restored to factory default settings using the Factory Reset feature in the Bluetooth System Configuration Menu.

 

 

When the Bluetooth system is not working properly, you can easily reset the unit:

1. Locate the pinhole reset button below Sena logo at the back side of the helmet.

2. Gently insert a paper clip into the hole and press and Fault Reset Button for 1 second with light pressure.

3. The Bluetooth system will shut down.

 

Note: Fault Reset will not restore the Bluetooth system to factory default settings.

 

 

You can raise or lower the volume by tapping the (+) Button or the (-) Button. Volume is set and maintained independently at different levels for each audio source (i.e. phone, intercom), even when the Bluetooth system is rebooted.

 

WARNING: Use of the product at a high volume for a long period of time may damage your eardrums or hearing ability. Keep the volume at a modest level to prevent damage.

How to Wear The Helmet

For proper use, the helmet must sit level on the head and low on the forehead. The Sena helmet uses a simple, quick-release buckle system that, once adjusted, can be buckled and unbuckled without changing the adjustment. For proper use, the straps must be tight and evenly tensioned.

To properly wear your helmet:

1. Position the helmet on your head with the front covering your forehead. If the helmet is tipped back and is not covering your forehead then the helmet is not in the proper position.

WARNING: Always wear the helmet in the proper position on your head with the front of the helmet covering your forehead for maximum protection. Never wear the helmet tipped back as the
helmet will be in the improper position causing your forehead to be exposed. All fitment adjustments need to be made with the helmet in the proper position.

2. Position the strap adjuster centered, just below your ears.

3. Position the helmet low on your forehead with the buckle under the chin and back against the throat. The straps should fit comfortably around both ears.

4. With the strap adjuster in the proper position, adjust the chinstrap tension at the buckle. Adjust the tension so the chinstrap is tight and comfortable by pulling the chinstrap end through the buckle to either tighten or loosen as needed. Use the “O-Ring” to secure the excess strap. Always wear the helmet with the chinstrap buckle fastened and the chinstrap pulled tight and positioned back against the throat. With the strap buckled and the helmet positioned, you should feel the chinstrap pull firmly against your chin as you open your mouth. When properly adjusted the helmet will wrap around your head and cradle it with firm, but comfortable pressure.

5. Your helmet is equipped with an adjustable retention system which helps stabilize the helmet in the correct position when you ride. When wearing the helmet, turn the retention system knob clockwise to tighten the helmet or counterclockwise to loosen the helmet.

6. To change the height of the retention system, firmly pull or push the retention system upward or downward to a different position.

WARNING: For maximum protection, this helmet must be fitted and attached properly to the wearer’s head in accordance with the following instructions. If after adjustment the helmet does not fit properly, do not use the helmet. Return it to the retailer or Sena.

 

General Specifications

In-Mold polycarbonate helmet shell with EPS liner

Nylon & leather Chinstrap

Talk Time: 12 hours

Charging time: 3.5 hours

Lithium Polymer Battery

Operating Temperature: -10˚C - 50˚C (14°F - 122°F)

Weight:

  • R1: 380 g (M size)
  • R1 Pro: g (M size)

 

Certificates

  • CE, FCC, IC
  • CE EN 1078, CPSC 1203

Checking the Battery Level
There are two ways to check battery level:

1. Visually, with LEDs when powering on.


Note:

a. The battery performance may be reduced over time with usage.

b. Battery life may vary depending on conditions, environmental factors, functions of the product in use, and devices used with it.

 

2. Audible method: press and hold the Center Button and the (+) Button for 3 more seconds as the Bluetooth system powers on. A prompt will announce the remaining battery level.

Note:
• Blinking LEDs alternate from blue to red when battery power is low.
• When the battery is low while in use, you will hear a voice prompt saying “Low battery”.

 

WARNING: When charging the battery, use only the approved charger provided by the manufacturer. Use of a non-approved charger may cause fire, explosion, leakage, and other hazards which may also reduce the life time or performance of the battery.

The Bluetooth system can be charged using many common methods via the supplied USB power & data cable:

1. Plugged into a computer’s USB port.

2. With a USB-equipped AC adapter via a wall-outlet charger.

Note:
• Please make sure to take off your helmet while charging. The Bluetooth system automatically turns off during charging.
• Any 3rd party USB charger can be used with Sena products if the charger is approved by either the FCC, CE, IC or other locally approved agencies that Sena accepts.

 

 

 

Depending upon the charging method, the Bluetooth system will be fully charged in about 2.5 hours.

 

Sena Device Manager

The Sena Device Manager allows you to upgrade the Bluetooth system’s firmware and configure its settings directly from your PC or Apple computer. Using this software, you can assign speed dial presets, FM radio station presets and more. For more information on downloading the Sena Device manager, please visit sena.com.


Sena Smartphone App

The Sena Smartphone App allows you to configure the Bluetooth system’s settings, as well as access the User’s and Quick Start Guides. To do so, pair your mobile phone with your Bluetooth system. Run the Sena Smartphone App and configure the settings directly from your smartphone. You can download the Sena Smartphone App for Android and Apple operating systems.


The Bluetooth system supports firmware upgrades. You can upgrade the firmware using the Sena Device Manager. Please refer to Section. Please visit sena.com to check for the latest software downloads.

Pairing with the Remote Control

1. Turn on the Bluetooth system and the Remote Control device.

2. Execute Remote Control Pairing in the Bluetooth System Configuration Menu.

3. Enter pairing mode in the Remote Control device. The Bluetooth system will automatically connect with the Remote Control device in pairing mode. You will hear a voice prompt, “Remote control connected”, when they are successfully paired.