Frequently Asked Questions

Bluetooth Stereo Music

Play/Pause
• Press and hold the (+) Button for 1 second.

Track Forward
• Press and hold the (+) Button for 2 seconds.

Track Backward
• Press and hold the (-) Button for 2 seconds.

Making and Answering Calls

Answer a Call
• Tap the (+) Button.

End a Call
• Press and hold the (+) Button for 2 seconds.

Reject a Call
• Press and hold the (+) Button for 2 seconds.

Voice Dial
• Press and hold the (+) Button for 3 seconds in stand-by mode.

Pairing When the pi Is Turned On

 

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Initially Pairing the pi

The headset will automatically enter the phone pairing mode when you
initially turn on the headset or in the following situation:
• Rebooting after executing Factory Reset.

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Volume Adjustment

Volume is set and maintained independently at different levels for each
audio source, even when the headset is rebooted.

Volume Up/Down
• Tap the (+) Button or the (-) Button.

There are two ways to check battery level:

1) Visual Method

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2) Audible Method

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Powering On
• Press and hold the (+) Button and the (-) Button for 1 second.
Powering Off
• Tap the (+) Button and the (-) Button.

Charging the Headset

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Firmware Upgrades

The headset supports firmware upgrades.
Please visit sena.com to check for the latest software downloads.
• Download the firmware at sena.com.

Factory Reset

To erase all of your settings and start fresh, use the Factory Reset. The
headset automatically restores the default settings and turns off.

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Fault Reset

When the USB charging & data cable connects a power supply to the
headset, the headset will automatically be turned off and a fault reset
will occur.

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Two-Way Intercom

 

Start/End Conversation with the Intercom Friend

  • Press and hold the (-) Button for 1 second.

Last-Come, First-Served

The intercom pairing queue is Last-Come, First-Served. If a headset
has multiple paired headsets for intercom conversations, the last paired
headset is set as the First Intercom Friend. For example, after the
pairing procedures listed above, headset (D) is the First Intercom
Friend of headset (A). Headset (C) is the Second Intercom Friend of
headset (A), and headset (B) is the Third Intercom Friend of headset
(A).

Intercom Pairing Order                            Last-Come, First-Served

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Here’s how to use Sena's Smart Intercom Pairing feature to make pairing your pi with your friends easier:

 

Setup

A QR code is required to pair your pi to your friends. To create a QR code, pair your Bluetooth system to your iPhone or Android smartphone (please refer to the User's Guide for more details on pairing the pi to your smartphone). Next, open the Sena Utility App on your iPhone or Android smartphone. 

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Next, tap on the "Smart Intercom Pairing" button. The app will create a QR code for your pi.

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Pairing

You will need to scan the QR code on your friend's smartphone to pair your pi to your friend. Tap the "Add" button on the app to use your smartphone's camera to scan the QR code on your friend's smartphone. 

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When your friend's QR code has been scanned, tap the "Confirm" button to pair your pi to your friend. Repeat these steps to pair your pi to your other friends.

Select your friend's headset on the app for a guide on how to start and stop an intercom conversation with them. 

 

Other Functions of Smart Intercom Pairing

Along with easily pairing your headset to your friends, Smart Intercom Pairing allows you to change the name of your friend’s headset for easy recognition, change the order of your friends on your list, and remove your friends from your list. 

  • Change Your Friend’s Name

Tap the pencil icon on the right side of the app to change the name of your friend’s headset and tap the “OK” button when finished. 

  • Change the Order of Your Friends

Tap the “Edit” button to make changes to your list. Next, tap on the name of your friend’s headset to select it. You can use the up and down arrows to move them one spot higher or lower or you can use the double up and down arrows to move them to the top or bottom of the list. Press the return arrow in the bottom left to save the changes to the order on your list. 

  • Remove a Friend

Tap the “Edit” button to make changes to your list. Next, tap on the name of your friend’s headset to select it. Next, tap the trash can icon in the bottom right of the app to remove your friend. Press the return arrow in the bottom left to save the changes to your list. Note: The app will update the list on your pi but it will not be updated on your friend’s list which will cause an error message when your friend attempts to connect to your pi.