Frequently Asked Questions

To power on the headset, press the Center Button and the (+) Button at the same time while hearing ascending beeps and a voice prompt, “Hello”. To power off the headset, press the Center Button and the (+) Button at the same time while hearing descending beeps and a voice prompt, “Goodbye”.

 

LED Indicator

When the headset is powering on, the red LED flashes rapidly indicating the battery level.

4 flashes = High, 70 ~ 100%

3 flashes = Medium, 30 ~ 70%

2 flashes = Low, 0 ~ 30%

 

 

 

You can easily adjust the volume by tapping the (+) Button or the (-) Button. You will hear a beep when the volume reaches the maximum or minimum level. The volume is set and maintained independently at different levels for each audio source even when you reboot the headset. For example, once you set the volume for mobile phone handsfree, it will not change even if you adjust the volume for your Bluetooth MP3 music. However, if you adjust the volume during standby mode, it will affect volume levels of every audio source. 

Mobile Phone Pairing

1. Press and hold the Center Button for 10 seconds until you hear a voice prompt, “Configuration menu”.

2. Tap the (+) Button until you hear a voice prompt, “Phone pairing”.

3. Search for Bluetooth devices on your mobile phone. Select the Sena 10Upad in the list of the devices detected on the mobile phone.

4. Enter 0000 for the PIN. Some mobile phones may not ask for the PIN.

5. The mobile phone confirms that pairing has been completed and the 10Upad is ready to use. You will hear a voice prompt, “Your headset is paired”.

6. If the pairing process is not completed within three minutes, the 10Upad will return to stand-by mode.

GPS Pairing

1. Press and hold the Center Button for 10 seconds until you will hear a voice prompt saying “Configuration menu”.

2. Tap the (+) Button until you will hear a voice prompt saying “GPS pairing”.

3. Search for Bluetooth devices on the GPS navigation. Select the Sena 10Upad in the list of the devices detected on the GPS.

4. Enter 0000 for the PIN.

Note:

When Audio Multitasking is enabled, if you pair your GPS device via GPS Pairing, its instructions will not interrupt your intercom conversations, but will overlay with them.

You can remotely control the 10Upad via Bluetooth using the Remote Control (sold separately). This eliminates the need to take off your hand for button operations. Your 10Upad and the Remote Control must be paired together before use.

1. Turn on the 10Upad and the Remote Control.

2. Press the Center Button for 10 seconds to enter the configuration menu. Tap the (+) Button until you hear a voice prompt saying, “Remote control pairing”. Press the Center Button to enter into Remote Control Pairing mode and the red LED will flash rapidly and you will hear multiple beeps.

3. Enter Bluetooth pairing mode on your Remote Control. The 10Upad will automatically perform pairing with the Remote Control in pairing mode. You will hear a voice prompt, “Remote control
connected”, when they are successfully connected.

  1. When you have an incoming call, tap the Center Button to answer the call.
  2. You can also answer the incoming call by loudly speaking any word of your choice if Voice Activated Phone Answering (VOX Phone) is enabled, unless you are connected to intercom.
  3. To end a call, press the Center Button for 2 seconds until you hear a mid-tone single beep, or wait for the called person to end the call.
  4. To reject a call, press the Center Button for 2 seconds until you hear a beep while the phone is ringing.
  5. There are several ways to make a phone call:

– Enter numbers on your mobile phone’s keypad and make a call. Then the call is automatically transferred to the headset.

– In stand-by mode, press the Center Button for 3 seconds, to activate the voice dialing of your mobile phone. For this, the voice dialing function must be available on the mobile phone. Refer to your mobile phone manual for further instruction.

The Bluetooth audio device must be paired with the 10Upad by following the “Mobile Phone Pairing - Mobile Phone, Bluetooth Stereo Device. The 10Upad supports the Audio/Video Remote Control Profile (AVRCP), so if your Bluetooth audio device also supports the AVRCP, you can use the 10Upad to remotely control music playback. Not only can you adjust the volume but you can also use functions such as play, pause, next track and previous track.

  1. To play or pause music, press the Center Button for 1 second until you hear a double beep.
  2. To adjust the volume, tap the (+) Button or the (-) Button.
  3. To track forward or track back, press and hold the (+) Button or the (-) Button for 1 second until you hear a mid-tone single beep.

Go to the configuration menu.

To restore factory default settings on the 10Upad, tap the (+) Button or the (-) Button until you hear a voice prompt, “Factory reset”, and tap the Center Button to confirm. The 10Upad powers off with a voice prompt, “Headset reset, goodbye”.

When the 10Upad is not working properly or is in faulty status for any reason, you may reset by pushing the pin-hole reset button below the (+) Button . Insert a paper clip into the reset pin-hole and press the reset button for a second with light pressure. The 10Upad will be switched off. Restart the system and try again. This will not restore the headset to factory default settings.

10UPad_-_Fault_Reset.PNG

You can start an intercom conversation with one of any intercom friends by tapping the Center Button. Tap the Center Button once to intercom with the first intercom friend, tap the Center Button twice to intercom with the second intercom friend, and tap the Center Button three times to intercom with the third intercom friend.

End Intercom


You can end an intercom conversation by using the Center Button.
Press and hold the Center Button for 1 second to end any intercom.
Or, you can single tap to end intercom with the first intercom friend,
double tap to end intercom with the second intercom friend, and
triple tap to end intercom with the third intercom friend.

 

You (A) can have a three-way conference intercom with two other 10Upad friends (B & C) by establishing two intercom connections simultaneously. While a three-way conference intercom is in progress, mobile phone connection of all three participants is temporarily disconnected. However, as soon as the conference intercom terminates or one of the participants leaves the intercom, all mobile phones automatically reconnect to their headsets. If you have an incoming mobile phone call during the conference intercom, terminate the conference intercom to automatically reconnect and receive the phone call.

1. You (A) need to be paired with two other friends (B & C) for three-way conference intercom.

2. Start an intercom conversation with one of the two friends in your intercom group. For example, you (A) may start an intercom conversation with the intercom friend (B). Or intercom friend (B)
may start an intercom call with you (A).

3. You (A) can call the second intercom friend (C) by double tapping the Center Button, or the second intercom friend (C) may join the intercom by making an intercom call to you (A).

4. Now you (A) and two 10Upad intercom friends (B & C) are having a three-way conference intercom.

 

Ending Three-way Intercom

You can completely terminate the conference intercom or just disconnect an intercom connection with one of your active intercom friends.

1. Press the Center Button for 1 second until you hear a beep to terminate three-way conference intercom completely. It terminates both intercom connections with (B) and (C).

2. Tap or double tap the Center Button to disconnect intercom connection with one of the two intercom friends accordingly. For example, by single tapping the Center Button, you can terminate
the intercom connection with just the first intercom friend (B). However, you still have the intercom connection with your second intercom friend (C).

 

 

Starting Four-way Intercom

You can have four-way conference intercom with three other 10Upad users by adding one more intercom participant to the three-way intercom. While you are having a three-way intercom, a new participant (D), who is an intercom friend of your intercom friend (C), may join the conference intercom by making an intercom call to your intercom friend (C). Please note that in this case, the new participant (D) is an intercom friend of (C), not of you (A).

Ending Four-way Intercom

As is the case for a three-way intercom, you can completely get out of the four-way conference intercom or just disconnect a single intercom connection.

1. Press the Center Button for 1 second until you hear a beep to terminate a four-way conference intercom. It terminates the intercom connections between you (A), and your intercom friends
(B) and (C).

2. Tap or double tap the Center Button to disconnect the intercom connection with one of the two intercom friends accordingly. However, when you disconnect the second friend (C) by double
tapping the Center Button, you will be disconnected with the third participant (D) as well. This is because the third participant (D) is connected with you via the second friend (C).

Note:

Multiple headsets are connected during multi-way intercom. With various signals interfering each other, the intercom distance of multi-way intercom is somewhat shorter than that of two-way intercom.

 

FM Radio On and Off

To turn on the FM radio, press the (-) Button for 1 second until you hear a mid-toned double beep sound. You will then hear a voice prompt, “FM on”. To turn off the FM radio, press the (-) Button for 1 second until you hear a voice prompt, “FM off”. When you power it off, the 10Upad will remember the last station frequency. When you power it on, the last station frequency will be playing.

Scan and Save

“Scan” is the function that automatically searches station frequencies, starting from the current frequency and up. To use the scan function, please follow the procedures below:

1. Press the (+) Button for 1 second. Then the current station frequency moves upward to find other station frequencies.

2. If the tuner finds a station, it stays at the station frequency for 8 seconds, then scanning to the next station frequency.

3. Scan function stops when you press the (+) Button for 1 second again.

4. To save a station while scanning frequencies, tap the Center Button when at that station. You will hear a voice prompt from the 10Upad, “Save preset (#)”. The station will be saved as the next preset number.

5. All stations preset during “Scan”, will overwrite previously set stations.

Seek and Save

“Seek” is the function that searches for station to station frequencies. To use the “Seek” function, please follow the pr ocedure below:

1. Double tap the (+) Button or the (-) Button to search down or up the station dial.

2. If the tuner finds a station while searching frequencies, it stops the seek function.

3. To save the current station, press and hold the Center Button for 3 seconds until you hear a voice prompt, “Preset (#)”.

4. Tap the (+) Button or the (-) Button in order to select which preset number you want for that specific station. You can save up to 10 preset stations. (You may cancel the preset operation by waiting approximately 10 seconds. You will then hear “Save preset cancelled”. You can also tap the (+) Button or the (-) Button until you hear “Cancel”. Tap the Center Button to confirm cancellation.
You will then hear “Save preset cancelled”.)

5. To save the current station, press the (+) Button for 1 second. You will then hear a voice prompt, “Save preset (#)”.

6. To delete the saved station in the preset number, press the (-) Button for 1 second. You will then hear a voice prompt, “Delete preset (#)”.

Note:

1. You can save FM stations to presets before using FM radio. Connect the 10Upad to your PC and open the Sena Device Manager. It allows you to save up to 10 FM station frequency presets on the 10Upad settings menu. You may do the same operation by using the Sena Smartphone App.

2. You can still answer an incoming phone call and intercom while listening to the FM radio.