Frequently Asked Questions

Camera On or Off

To turn on the camera, tap the Camera Button. The camera turns off automatically after 5 minutes of inactivity. To turn off the camera manually, tap the Camera Button and the Phone Button simultaneously.

Camera Modes

 

Video Recording

Press and hold the Camera Button for 1 second to start video recording. The green LED will flash and you will hear a voice prompt, “Recording”. Press and hold the Camera Button for 1 second to stop recording. You will hear a voice prompt, “Recording stopped”. Below is a table of approximate video recording times to microSD card size in specific resolutions and frame rates.


Note:

MicroSD cards up to 64GB are compatible. Using a Class 10 microSD card is suggested. Your microSD card needs to be formatted using the camera.

The camera gives a warning and automatically stops recording when the microSD card is full or the batter y becomes low.

The maximum size per video is limited to 4GB. Therefore, when the video reaches the 4GB size limit during recording, it saves and creates a new video to continue recording.

 

Video Mode (Default: Normal Recording Mode)

Timelapse Video Mode

Timelapse video records series of photos at timed intervals and makes
it into a video.

Loop Recording Mode

Loop Recording mode continuously records videos to create footages of assigned length of time. If the memory reaches maximum, then the oldest footage will be deleted to store the most recent footage.

Photo Taking

To take a single photo, tap the Camera Button to take a photo. The green LED will flash and you will hear a shutter sound.

Note:
The camera resolution is fixed to 3.7MP with 16:9 aspect ratio. However, when you take a photo during video recording, the photo resolution is the same as the video resolution.

Powering On and Off

Press the Jog Dial and the Phone Button for 1 second to power on. Tap the Jog Dial and the Phone Button to power off.

Volume Adjustment

You can raise or lower the volume by rotating the Jog Dial. Volume is set and maintained independently at different levels for each audio source, even when the headset is rebooted.

 

1. Press and hold the Jog Dial for 5 seconds until the red LED flashes rapidly and you hear a voice prompt, “Intercom pairing”.

2. Within 2 seconds, tap the Phone Button again, then the LED flashes blue rapidly and you will hear a voice prompt, “Second mobile phone pairing”.

3. Search for Bluetooth devices on your GPS. Select the Sena 10C Pro in the list of the devices detected on the mobile phone.

4. If your GPS asks for a PIN, enter 0000.

Mobile Phone Pairing - Mobile Phone, Bluetooth Stereo Device

1. Press and hold the Phone Button for 5 seconds until the LED flashes red and blue alternately and you hear multiple beeps. You will hear a voice prompt, “Phone pairing”.

2. Search for Bluetooth devices on your mobile phone. Select the Sena 10C Pro in the list of the devices detected on the mobile phone.

3. If your mobile phone asks for a PIN, enter 0000.

Second Mobile Phone Pairing - Second Mobile Phone, GPS, and SR10

1. Press and hold the Jog Dial for 5 seconds until the red LED flashes rapidly and you hear a voice prompt, “Intercom pairing”.

2. Within 2 seconds, tap the Phone Button again, then the LED flashes blue rapidly and you will hear a voice prompt, “Second mobile phone pairing”.

3. Search for Bluetooth devices on your mobile phone. Select the Sena 10C Pro in the list of the devices detected on the mobile phone.

4. If your mobile phone asks for a PIN, enter 0000.

HFP for Phone Call Only

1. Press the Phone Button for 5 seconds until the LED flashes red and blue alternately and you hear multiple beeps.

2. Within 2 seconds, tap the Phone Button again, then the LED flashes blue and you hear “Phone selective pairing”.

3. Search for Bluetooth devices on your smartphone. Select the Sena 10C Pro in the list of devices detected on your phone.

4. If your mobile phone asks for a PIN, enter 0000.

A2DP Stereo Music Only

1. Press the Phone Button for 5 seconds until the LED flashes red and blue alternately and you hear multiple beeps.

2. Within 2 seconds, tap the Jog Dial again, then the LED flashes red and you hear “Media selective pairing”.

3. Search for Bluetooth devices on your smartphone. Select the Sena 10C Pro in the list of devices detected on your phone.

4. If your mobile phone asks for a PIN, enter 0000.

Pairing with Other Headsets for Intercom Conversation

The headset can be paired with up to three other headsets for Bluetooth intercom conversation.

1. Press and hold the Jog Dial of the headset A and B for 5 seconds until red LEDs of the both units star t to flash rapidly.

2. Simply tap the Jog Dial of any one of the two headsets A and B, and wait until the LEDs of both headsets turn to blue and intercom connection is automatically established.

3. You can make other pairings between headsets A and C, and between headsets A and D by following the same procedure as above.

4. The intercom pairing queue is ‘Last-Come, First-Served’. If a headset has multiple paired headsets for intercom conversations, the last paired headset is set as first intercom friend. The
previous intercom friend becomes second intercom friend, and third intercom friend.

 

Speed Dialing

1. Double tap the Phone Button and you will hear a mid-tone single beep and a voice prompt, “Speed dial”.

2. Rotate the Jog Dial clockwise or counter clockwise to navigate between the menus. You will hear prompts for each menu item.

3. Tap the Phone Button to select a voice menu among the followings:

(1) Last number redial
(2) Speed dial 1
(3) Speed dial 2
(4) Speed dial 3
(5) Cancel

4. After selecting the last number redial menu, “Last number redial”. Then, to redial the last phone call number, tap the Phone Button.

5. To call one of the speed dials, rotate the Jog Dial clockwise or counter clockwise to navigate between the menus until you hear a voice prompt, “Speed dial (#)”. Then, tap the Phone Button.

6. If you want to exit the speed dial immediately, rotate the Jog Dial until you hear a voice prompt, “Cancel”, and tap the Phone Button or the Jog Dial.

 

Mobile Phone Call Making and Answering

1. To answer a call, tap the Phone Button or the Jog Dial to answer the call.

2. You can also answer the incoming call by loudly speaking any word of your choice if VOX Phone is enabled, unless you are connected to intercom.

3. To end a call, tap the Phone Button or press the Jog Dial for 2 seconds until you hear a beep.

4. To reject a call, press the Jog Dial for 2 seconds until you hear a beep while the phone is ringing.

5. To transfer a call between the mobile phone and the headset during the phone conversation, press the Phone Button for 2 seconds until you hear a beep.

6. To make a call with voice dialer, Tap the Phone Button in stand-by mode to activate the voice dialer of your mobile phone.

Note:

If you have a mobile phone and a GPS connected to your headset, you may not be able to listen to the GPS voice instruction during the phone call.

Bluetooth Stereo Music

1. To play or pause music, press and hold the Jog Dial for 1 second until you hear a double beep.

2. To adjust the volume, rotate the Jog Dial.

3. To track forward or track back, rotate while pressing the Jog Dial clockwise or counter clockwise.

Music Sharing

You can start sharing music with an intercom friend using Bluetooth stereo music during a two-way intercom conversation. When you terminate music sharing, you can go back to the intercom conversation. To start or terminate sharing music, press and hold the Jog Dial for 1
second during an intercom conversation until you hear a double beep.

Note:

1. Both you and your intercom friend can remotely control music playback such as track forward and track back.

2. Music sharing will be paused when you are using your mobile phone or listening to GPS instructions.

Starting Two-way Intercom

You can start an intercom conversation with one of any intercom friends by tapping the Jog Dial: single tap to intercom with the first intercom friend, double tap to intercom with the second intercom friend, and triple tap to intercom with the third intercom friend.

Ending Two-way Intercom

Press and hold the Jog Dial for 1 second to end any intercom. Or, you can single tap to end intercom with the first intercom friend, double tap to end intercom with the second intercom friend, and triple tap to end intercom with the third intercom friend.

Multi-Way Intercom

Multi-Way Intercom enables conference-call-style conversations with
up to three intercom friends at the same time. While multi-way intercom
is in progress, mobile phone connection is temporarily disconnected.
However, as soon as multi-way intercom terminates, the mobile phone
connection will be reestablished.

Starting Three-way Intercom

1. You (A) need to be paired with two other friends (B & C) for three
way conference intercom.

2. Start an intercom conversation with one of the two friends in your intercom group.

3. You (A) can call the second intercom friend (C) by double tapping the Jog Dial, or the second intercom friend (C) may join the intercom by making an intercom call to you (A).

Starting Four-way Intercom

With three intercom friends connected, a new participant (D) can make it a four-way intercom conference by making an intercom call to either (B) or (C).

 

Ending Multi-Way Intercom

You can completely terminate the conference intercom or just disconnect an intercom connection with one of your active intercom friends.

1. Press and hold the Jog Dial for 1 second until you hear a beep to terminate all intercom connections.

2. Tap the Jog Dial to disconnect from your first intercom friend. Double tap the Jog Dial to disconnect from your second intercom friend.

Note:
Multiple headsets are connected during multi-way intercom. With various signals interfering each other, the intercom distance of multi-way intercom is relatively shorter than that of two-way intercom.

 

Group Intercom allows you to instantly create a multi-way conference
intercom with three other most recently paired headsets.

1. Go through intercom pairing with up to three headsets you want to have Group Intercom with.

2. Press the Jog Dial for 3 seconds to begin Group Intercom. The LED will flash green.

3. To terminate Group Intercom, press the Jog Dial for 1 second during Group Intercom.

You can have a three-way conference phone call by adding an intercom friend to the mobile phone conversation.

1. During a mobile phone call, tap the Jog Dial to invite one of your intercom friends to the conversation.

2. To disconnect the intercom during a conference phone call, tap the Jog Dial.

3. To disconnect the mobile phone call during a conference phone call, press the Jog Dial for 2 seconds or tap the Phone Button.

Universal Intercom allows you to have intercom conversations with users of non-Sena Bluetooth headsets. You can pair the headset with only one non-Sena headset at a time. The intercom distance depends on the performance of the Bluetooth headset to which it’s connected. When a non-Sena Bluetooth headset is paired with the headset, if another Bluetooth device is paired via Second Mobile Phone Pairing, it will be disconnected.

1. Press and hold the Jog Dial for 10 seconds to enter the headset configuration menu. Rotate the Jog Dial until you hear a voice prompt, “Universal intercom pairing”. Tap the Phone Button to enter into Universal Intercom Pairing mode and you will hear multiple beeps.

2. Put the non-Sena Bluetooth headset in Pairing Mode. The headset will automatically pair with a non-Sena Bluetooth headset.

3. You can have a two-way intercom or multi-way intercom communication with up to three intercom friends using non-Sena headset.

 

FM Radio On/Off

To turn on or off the FM radio, press and hold the Phone Button for 1 seconds until you hear a mid-toned double beep sound.

Preset Stations

You can listen to preset stations while listening to the FM radio. Tap the Phone Button once to go upward to your next saved preset station.

Seek and Save

1. Rotate while pressing the Jog Dial clockwise or counter clockwise.

2. To save the current station, press and hold the Jog Dial for 1 second until you hear a voice prompt, “Preset (#)”.

3. Rotate the Jog Dial clockwise or counter clockwise, in order to select which preset number you want for that specific station. (You can save up to 10 preset stations.)

4. To save the current station, tap the Jog Dial again. You will then hear a voice prompt, “Save preset (#)”.

5. To delete the saved station in the preset number, tap the Phone Button. You will then hear a voice prompt “Delete preset (#)”.

Scan and Save

1. Double tap the Phone Button.

2. The Sena tuner pauses at each station it finds for 8 seconds before moving to the next.

3. To save a station while scanning frequencies, tap the Phone Button when at that station. You will hear a voice prompt, “Save preset (#)”. The station will be saved as the next preset number.

Temporary Preset

The temporary station preset feature automatically finds and saves the nearest 10 radio stations without changing your existing preset stations.

1. Tap the Phone Button 3 times to automatically scan for 10 temporary preset stations.

2. The temporary preset stations will be cleared when the headset is powered off.

Region Selection

You can select the proper FM frequency region from the Sena Device Manager. With the region setting, you may optimize the seek function to avoid unnecessary frequency ranges.

 

Factory Reset

1. To restore the headset to factory default settings, press and hold the Phone Button for 10 seconds until the LED shows solid red and you hear “Factory reset”.

2. Within 10 seconds, press the Jog Dial to confirm reset. The headset will be restored to factory setting and switched off automatically. You will hear “Headset reset, good-bye”.

Fault Reset

When the headset is not working properly, you can easily reset the unit:

1. Locate the pinhole reset button at the back of the headset main unit.

2. Gently insert a paperclip into the hole and tap the Fault Reset Button with light pressure.

3. The headset will shut down.

 

Camera Configuration Setting

1. To enter into camera configuration menu, press and hold the Camera Button for 5 seconds until you hear a voice prompt, “Camera setup”.

2. Rotate the Jog Dial clockwise or counter clockwise to navigate between the menus. You will hear voice prompts for each menu item as below.

3. You can enable or disable a feature, or execute a command by tapping the Phone Button.

Video Mode (Default: Normal Recording Mode)

You can select the video mode to be normal recording mode, timelapse mode, or loop recording mode. Timelapse mode records series of photos at timed intervals and makes it into a video. Loop recording mode constantly records videos at timed intervals, replacing old video files when memory is full.

Video Resolution (Default: 1080p/30fps)

You can select the video resolution to be 1440p/30fps, 1080p/60fps, or 1080p/30fps.

Timelapse Interval (Default: 1 sec)

You can select the timelapse interval to be either 1 second or 10 seconds.

Video Microphone Gain (Default: Medium)

You can select the microphone gain for video recording to be low, medium, or high.

Date Caption (Default: Off)

You can record or hide date caption during video recording. If you select on, the date caption will be displayed on top of your recorded video. If you select off, the date caption will not be shown on your recorded video.

Smart Audio Mix™ (Default: On)

Smart Audio Mix allows you to record everything you hear through your speakers as well as your voice during video recording. The function that governs Smart Audio Mix is called Speaker Sound
Recording. Turn on the Speaker Sound Recording setting if you want to record music and intercom conversations on your video. Turn off this setting if you want to record your voice only.

Auto Camera Sleep (Default: On)

You can set the camera to automatically power off after 5 minutes of inactivity. This feature does not work while charging the camera.

Format SD Card

SD card format will remove all files from a microSD card. When you use a new card for the first time, always format it before using the camera.

 

Advanced Noise Control (Default: Enable)

When Advanced Noise Control is enabled, the background noise is reduced during an intercom conversation. When it is disabled, the background noise is mixed with your voice during intercom.

You can change the settings of the headset through the Sena Device Manager or the Sena Utility App.

Sidetone (Default: Disable)

Sidetone is audible feedback of your own voice. It helps you to naturally speak at the correct level according to varying helmet noise conditions. If this feature is enabled, you can hear what you are
speaking during an intercom conversation or a phone call.

You can change the settings of the headset through the Sena Device Manager or the Sena Utility App.

FM Station Guide (Default: Enable)

When FM Station Guide is enabled, FM station frequencies are given by voice prompts as you select preset stations. When FM Station Guide is disabled, the voice prompts on FM station frequencies will not be given as you select preset stations.

RDS AF Setting (Default: Disable)

Radio Data System (RDS) Alternative Frequency (AF) Setting allows a receiver to re-tune to the second frequency location when the first signal becomes too weak. With RDS AF enabled on the receiver, a radio station with more than one frequency can be used.

Voice Prompts (Default: Enable)

You can disable voice prompts by software configuration setting, but the following voice prompts are always on.

–– Headset configuration setting menu, battery level indicator, speed dial, FM radio functions

HD Intercom (Default: Enable)

HD Intercom enhances the two-way intercom audio from normal quality to HD quality. HD Intercom will become temporarily disabled when you enter into a multi-way intercom. If this feature is disabled, the two-way intercom audio will change to normal quality.

You can change the settings of the headset through the Sena Device Manager or the Sena Utility App.

Note:

The intercom distance of HD Intercom is relatively shorter than that of normal intercom.

VOX Intercom (Default: Disable)

If this feature is enabled, you can initiate an intercom conversation with the last connected intercom friend by voice. When you want to start intercom, say a word such as “Hello” loudly or blow air into the microphone. If you start an intercom conversation by voice, the intercom terminates automatically when you and your intercom friend remain silent for 20 seconds. However, if you manually start an intercom conversation by tapping the Jog Dial, you have to terminate the intercom conversation manually. However, if you start intercom by voice and end it manually by tapping the Jog Dial, you will not be able to start intercom by voice temporarily. In this case, you have to tap the Jog Dial to restart the intercom. This is to prevent repeated unintentional intercom connections by strong wind noise. After rebooting the headset, you can start intercom by voice again.

You can change the settings of the headset through the Sena Device Manager or the Sena Utility App.

VOX Phone (Default: Enable)

If this feature is enabled, you can answer incoming calls by voice. When you hear a ringtone for an incoming call, you can answer the phone by saying a word such as “Hello” loudly or by blowing air into the microphone. VOX phone is temporarily disabled if you are connected to intercom. If this feature is disabled, you have to tap the Phone Button to answer an incoming call.

You can change the settings of the headset through the Sena Device Manager or the Sena Utility App.

Audio Boost (Default: Disable)

Enabling Audio Boost increases the overall maximum volume.

Disabling Audio Boost reduces the overall maximum volume, but delivers more balanced sound.

You can change the settings of the headset through the Sena Device Manager or the Sena Utility App.

Speed Dial

Assign phone numbers for speed dialing to make a phone call quickly.

You can change the settings of the headset through the Sena Device Manager or the Sena Utility App.

Headset Configuration Setting

1. To enter into configuration menu, press and hold the Jog Dial for 10 seconds until you will also hear a voice prompt, “Configuration
menu”.

2. Rotate the Jog Dial clockwise or counter clockwise to navigate between the menus. You will hear voice prompts for each menu item.

3. You can execute the command by tapping the Phone Button

 

Adjusting the angle

You can adjust the angle for taking photos or recording videos.

1. You can rotate the vertical angle by 360º. Loosen the wheel next to the main unit and rotate the main unit to set the desired angle. Tighten the wheel to lock it into position.

2. You can rotate the horizontal angle by 30º. Open the cover of the lens and rotate the lens to set the desired angle. The red tip of the lens should be perpendicular to the ground.

 

Installing the Main Unit

Using the Clamp Unit

1. Loosen the two screws on the back plate of the clamp unit with the included allen wrench.

2. Insert the back plate of the clamp unit between the internal padding and external shell of the left side of the helmet.

3. Tighten the two screws until the clamp unit is fastened firmly to the helmet.

4. Insert a microSD card into the card slot to use camera.

5. Attach the main unit to the clamp unit until you hear a click.

 

Using the Glued Surface Mounting Plate

If you cannot install the clamp unit on the helmet, you can use the glued surface mounting plate to attach the clamp unit to the surface of the helmet.

1. Attach adhesive tape of the glued surface mounting plate to the helmet.

2. Make sure that the glued surface mounting plate sticks on the helmet firmly. Maximum adhesion occurs after 24 hours.

3. Attach the main unit to the glued surface mounting plate until you hear a click.

 

Installing the Speakers

1. Attach the hook and loop fasteners for speakers to ear pockets inside the helmet.

2. Attach the speakers to the hook and loop fasteners for speakers inside the helmet.

Note:

1. If the helmet has deep ear pockets, you can use the speaker pads to bring the speakers closer to your ears.

2. To enhance the audio quality, you can make use of the foam speaker covers. Cover each speaker with the foam and attach the hook fastener at the back of the speaker. Then place the speakers in the helmet as described above. Foam covered speakers work most effectively when
they are slightly touching your ears.

 

Installing the Microphone

- Using the Attachable Boom Microphone

1. Attach the hook and loop fastener for attachable boom microphone on the inside surface of the left external shell.

2. Attach the attachable boom microphone’s mounting plate to the hook and loop fastener.

3. Adjust the head of the microphone so that the tab is facing away from your mouth.

4. Align the arrows on the microphone and speaker cables and insert the microphone cable into the speaker cable.

5. Insert the speaker connector into the speaker port to connect it to the main unit.

6. Close the cover of the speaker cable to lock the cable to the port.

Note:

You can use the boom microphone holder after attaching the hook and loop fastener for boom microphone holder on it to ensure secure installation.

- Using the Wired Microphone

If you have a full face helmet, you can use the wired microphone.

1. Attach the included hook and loop fastener for wired microphone to the inside of the helmet’s chin guard.

2. Attach the wired microphone to the hook and loop fastener for wired microphone.

3. Align the arrows on the microphone and speaker cables and insert the microphone cable into the speaker cable.

4. Insert the speaker connector into the speaker port to connect it to the main unit.

5. Close the cover of the speaker cable to lock the cable to the port

 

 

LED Indicator

When the headset is powering on, the red LED flashes rapidly indicating the battery level.

4 flashes = High, 70~100%
3 flashes = Medium, 30~70%
2 flashes = Low, 0~30%

 

Voice Prompt Indicator

When you power on the headset, keep pressing the Jog Dial and the Phone Button simultaneously for about 5 seconds until you hear high tone triple beeps. Then you will hear a voice prompt indicating the battery level is high, medium, or low.

Charging

The headset can be charged using many common methods via the supplied USB power & data cable. The LED turns red while the headset is charging and turns blue when it is fully charged. Depending upon the charging method, the headset will be fully charged in about 3.5 hours.

Sena Camera App

You can see a live preview from the camera, manage recorded videos as well as configure the video settings using the built-in WiFi feature. When the camera and the Sena Camera App are connected, the camera is synchronized with the smartphone’s date and time. Download the Sena Camera App for Android and Apple operating systems from sena.com/camera-app.

Sena Device Manager

You can upgrade the headset’s firmware and configure its settings directly from your PC or Apple computer. Download the Sena Device Manager, please visit sena.com.

Sena Smartphone App

You can configure its settings directly from your smartphone. Download the Sena Smartphone App for Android or Apple operating systems from sena.com/headset-app.

The headset supports firmware upgrades. You can update the firmware using the Sena Device Manager. Please visit Sena Bluetooth website at www.sena.com to check the latest software downloads.

Remote Control Pairing

You can remotely control the headset using Sena Remote Control devices (sold separately).

1. Turn on the headset and the Remote Control device.

2. Execute Remote Control Pairing in the configuration menu.

3. Enter pairing mode in the Remote Control device. The headset will automatically connect with the Remote Control device in pairing mode.