Limited Warranty

Sena Technologies, Inc. (“Sena”) warrants that this product (“Product”) shall conform to and perform in accordance with published technical specifications and the accompanying written materials, and shall be free of defects in materials and workmanship for a period of five (5) years for the helmet and two (2) years for the electronic parts, from the date of purchase by the first consumer purchaser of the Product except for the PowerPro Mount or Powerbank. The devices have a Warranty Period of only one (1) year from the date of purchase by the first consumer purchaser of this product. This warranty is limited to the repair and/or replacement, at Sena's discretion, of defective or non-conforming Product, and Sena shall not be responsible for the failure of the Product to perform specified functions, or any other non-conformance caused by or attributable to: (a) any misapplication or misuse of the Product; (b) failure of Customer to adhere to any of Sena's specifications or instructions; (c) complementary equipment or software not furnished by Sena. Limited warranty service may be obtained by delivering the Product to Sena or to the international distributor it was purchased through, and providing proof of purchase or dated receipt. Customer agrees to insure the Product or assume the risk of loss or damage in transit, to prepay shipping charges to Sena, and to use the original shipping container or equivalent.

Full Warranty

LIMITED PRODUCT WARRANTY, DISCLAIMERS, AND LIMITATIONS

Limited Warranty

Limited Warranty

Sena Technologies, Inc. (“Sena”) guarantees the product quality based on the technical specification stated in the product manual, and data regarding product warranty. Here, product warranty extends to the product only.

Warranty Period

Sena warrants the products shall conform to and perform in accordance with published technical specifications and the accompanying written materials, and shall be free of defects in materials and workmanship, from the date of purchase by the first consumer purchaser of the product in accordance with the chart below:

Smart Helmet
  • Basic
    24 Months

    Helmet Integrity
    Warranty Period-Plan

    24 Months

    Electornics
    Warranty Period-Plan

    Products
    • Outrush Series
    • Outstar
    • OutForce
    • OutRide
  • Standard
    36 Months

    Helmet Integrity
    Warranty Period-Plan

    24 Months

    Electornics
    Warranty Period-Plan

    Products
    • Savage
    • Cavalry Series
    • Momentum Series
  • Premium
    60 Months

    Helmet Integrity
    Warranty Period-Plan

    36 Months

    Electornics
    Warranty Period-Plan

    Products
    • Impulse
    • Stryker
Communication
  • Standard
    24 Months

    Warranty Period-Plan

    Products
    • 3 Series
    • 5 Series
    • 10 Series
    • 20S Series
    • 30K Series
    • 50S-01 (Model # SP75)
    • 50R-01 (Model # SP76)
    • ACS
    • SF Series
    • SMH Series
    • Spider Series
    • SRL
    • SRL2
  • Premium
    36 Months

    Warranty Period-Plan

    Products
    • 50S-10 (Model # SP113)
    • 50R-02 (Model # SP128)
    • SRL3
    • SRL-EXT
    • SRL-Mesh
Camera
  • Standard
    24 Months

    Warranty Period-Plan

    Products
    • 10C Series
    • Prism Series
  • Premium
    36 Months

    Warranty Period-Plan

    Products
    • 50C
Smart Helmet
  • Standard
    24 Months

    Helmet Integrity
    Warranty Period-Plan

    24 Months

    Electornics
    Warranty Period-Plan

    Products
    • X1 Series
    • R1 Series
    • M1 Series
    • R2 Series
    • Rumba
    • C1
    • S1
Communication
  • Standard
    24 Months

    Warranty Period-Plan

    Products
    • pi
Smart Helmet
  • Standard
    24 Months

    Helmet Integrity
    Warranty Period-Plan

    24 Months

    Electornics
    Warranty Period-Plan

    Products
    • Latitude Series
Communication
  • Standard
    24 Months

    Warranty Period-Plan

    Products
    • Snowtalk 2
    • Expand Series
    • SPH10
Communication
  • Standard
    24 Months

    Warranty Period-Plan

    Products
    • NAUTITALK Bosun
    • NAUTITALK N2R
All
  • Standard
    24 Months

    Warranty Period-Plan

    Products
    • Tufftalk Series
    • MeshPort Adapters
    • CAST Series

The PowerPro Mount and Powerbank devices have a Warranty Period of only one (1) year from the date of purchase by the first consumer purchaser of these products.

Termination

Quality warranty of the product becomes effective on the date of initial purchase. In addition, the quality warranty of the product expires when the warranty period expires. However, in the following cases, the warranty will be terminated prematurely.

  • In the event the product has been sold or transferred to a third party.
  • In the event the manufacturer's name, serial number, product label, or other markings have been modified or removed.
  • In the event any unauthorized person has tried to disassemble, repair, or modify the product.
Notice and Waiver

By buying and using this product, you relinquish considerable legal rights including any claim for compensation for damages. Therefore, be certain to read and understand the following terms and conditions before using the product. Use of this product will constitute consent to this agreement, and forfeiture of rights to all claims. If you do not consent to all the terms and conditions of this agreement, return the product for a refund.

  • You must completely understand and accept all risks (including those occurring due to any careless behavior of yours or others) which may occur during the use of this product.
  • You are responsible for ensuring that your medical condition permits usage of the product and that you are in sufficient physical condition for using any device which can be used with it. In addition, you must ensure that the product does not limit your abilities and that you are able to use it safely.
  • You must be an adult who can take responsibility for using the product.
  • You must read and understand the following warnings and alerts:
    • Sena, together with employees, managers, partners, subsidiaries, representatives, agents, supporting firms and suppliers, sole sellers of Sena (collectively referred to as “the company”) recommend that, before using the product and similar devices of any brands including its derivative models, you collect any relevant information in advance and be entirely prepared in terms of weather, traffic situation, and road conditions.
    • When you use the product while you operate any vehicle or equipment such as motorcycles, scooters, mopeds, ATVs, or quad-bikes (hereinafter called “transportation means”), you need to follow the safety precautions provided by the manufacturer of the vehicle.
    • When you use the product, use good judgment; never use it under the influence of alcohol.
  • You must read and understand the following warnings and alerts:

Warranty Exclusions

Reasons for Limited Liabilities

If you do not return the product after purchasing it, you relinquish all rights to liabilities, loss, claims, and claims for reimbursement of expenses (including attorney's fees). Therefore, Sena will not be liable for physical injury, death, or any loss or damage of transportation means, possessions, or assets which belong to you or third parties that may have occurred while you use the product. Further, Sena will not be liable for any substantial damage not related to the condition, environment, or malfunction of the product. All risks related with the operation of the product depend entirely on the user regardless of its use by the initial purchaser of a third party. Use of this product may violate local or national laws. In addition, be aware once again that correct and safe use of the product is entirely your responsibility.

Limitation of Liability

TO THE FULL EXTENT ALLOWED BY LAW, SENA EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF SENA OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT SENA’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE. IN ANY CASE, THE TOTAL COMPENSATION LIABILITIES OF SENA OR ITS SALES AGENTS SHALL NOT EXCEED THE PRICE PAID FOR THE PRODUCT BY THE PURCHASER.

Liabilities Disclaimer

In addition to damages that may occur due to the use of the product, Sena will not be liable for damages of the product that occur due to the following events.

  • In the event the product is misused or used for purposes other than its intended purposes.
  • In the event the product is damaged because the user does not follow the content of the product manual.
  • In the event the product is damaged because it has been left unattended or has undergone any other accident.
  • In the event the product is damaged because the user has used any parts or software which are not provided by the manufacturer.
  • In the event the product is damaged because the user has disassembled, repaired, or modified it in such way as is not explained in the product manual.
  • In the event the product is damaged by a third party.
  • In the event the surface of the product is damaged by use.

Warranty Service

To obtain product warranty service, send the defective product, at your expense, to the manufacturer or the seller along with proof of purchase (a receipt that shows the purchase date, a product registration certificate of the Website, and other relevant information). Take necessary measures to protect the product. In order to get a refund or replacement, you must include the whole package as it was purchased. Sena will provide free-of-charge repair or replacement service for the defective product if we can find a defect and confirm such defect is under the product warranty and during the warranty period.

Warranty Replacement Procedure

Sena provides the warranty service ONLY through the sales channels where the purchase was made, with the exception of the United States. The following is the RMA (Return Merchandise Authorization) procedure according to the RMA address.

  • United States
    • RMA from the store of purchase : Contact the store of purchase.
    • RMA from Sena directly : Contact Sena directly through the link below.
  • Other Regions
    • Contact the store where you made the purchase.
    • If you have difficulty contacting the store of purchase, please contact Sena for support.